Cord Posted December 14, 2011 Share Posted December 14, 2011 This is both a praise and a rant. I recently purchased an Obsidian 650D case and there was some minor damage to the front panel when I took it out of the box. I submitted an RMA friday night and monday morning I had an approved RMA and a replacement on the way. YAY! And naturally this is where everything went south. naturally the shipping company has to mess it all up. Has anyone else had issues with UPS trying to charge customs and brokerage fees for a warranty replacement part? I spoke to Corsair customer service and they state that it should be resolved within 2 business days. I was also informed that this happens off and on when shipping to Canada (where I live) but they have no idea why. If UPS is causing that many problems for them why are they still the shipping company of choice? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 14, 2011 Corsair Employees Share Posted December 14, 2011 I am sorry about but please work this out with our customer service and it is not UPS, it is an internal accounting issue. Link to comment Share on other sites More sharing options...
Cord Posted December 14, 2011 Author Share Posted December 14, 2011 Thanks for the clarification RAM GUY. hopefully it will be resolved as painlessly as possible. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 14, 2011 Corsair Employees Share Posted December 14, 2011 I am sorry but keep pushing our customer service they will take care of you. Link to comment Share on other sites More sharing options...
Cord Posted December 20, 2011 Author Share Posted December 20, 2011 So my part arrived today in great shape! Took a little while but 2 calls to corsair customer support later, the "accounting issue" it was fixed. WOOHOO! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 20, 2011 Corsair Employees Share Posted December 20, 2011 I am sorry for the trouble but glad to hear it has been worked out! Link to comment Share on other sites More sharing options...
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