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500R missing fan screws


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So I have missing fan screws on my brand new 500R Arctic White case. I put in a ticket or whatever with support about 4 days ago, haven't heard ANYTHING back. I didn't get any kind of e-mail whatsoever in return, so I don't even know my case #. Very disappointed with Corsair service thus far. I can't mount all these fans without the screws, and now my side fan (stock corsair fan) is rattling for whatever reason, making a super loud vibration noise. Ugh.
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