lex2 Posted December 1, 2011 Share Posted December 1, 2011 After 9 months of light use my CSSD-F60GB2 failed. I returned it through the retailer under warranty. After waiting a week, I've now been told that replacement models are not available and I will receive a refurbished unit after another 2-3 weeks wait. I expected that Corsair would promptly provide a replacement unit (with a more recent model if necessary). The delay is unacceptably long as my computer will be out of use for at least a month. I am not happy to rebuild my system with a refurbished, previously-failed and out-of-date SSD. I'll be buying a new SSD from a supplier with better customer service and I won't be recommending Corsair in the future. Link to comment Share on other sites More sharing options...
Synthohol Posted December 1, 2011 Share Posted December 1, 2011 I returned it through the retailer under warranty. did you not get a new one from your retailer as an exchange? I expected that Corsair would promptly provide a replacement unit (with a more recent model if necessary you just said you returned it to your retailer, the retailer should promptly provide the replacement unit since you did not RMA it with Corsair directly. im not trying to sound terse, im trying to understand why you are mad at Corsair when you didnt return it directly to them. was it an online retailer or a real store? either way the retailer's warranty should cover a replacement or refund on the spot. unless he is the one submitting an RMA with Corsair and they are making you wait and there was no warranty honored from the store? i hope you get it sorted soon:): Link to comment Share on other sites More sharing options...
lex2 Posted December 1, 2011 Author Share Posted December 1, 2011 I am in Australia. I returned it personally to the retailer as that was preferable to shipping it to Taiwan through a Corsair RMA process. The retailer, who generally provide excellent customer service, initially planned to give me an immediate replacement. However, after checking, I was told that was not available for this item. The retailer returned it to the distributor, who have in turn been in contact with Corsair. I understand that the outcome is a Corsair decision, not the retailer's or distributor's. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 1, 2011 Corsair Employees Share Posted December 1, 2011 Please contact our customer service and I am sure they will be happy to help you or ask the reseller to contact us directly to help this along. The main number is listed under contact on the main site Link to comment Share on other sites More sharing options...
lex2 Posted December 1, 2011 Author Share Posted December 1, 2011 Here's part of the response from the retailer when I forwarded your comments. The middle statement appears to be from the Australian distributor. "The distributor for Corsair in Australia is Altech (http://www.altech.com.au). They have advised that your drive may be repaired and that an advance replacement is not an option as it depends on whether Corsair sends a new unit or repaired one to them. 'Unfortunately this is the policy from Corsair so we will need to wait for the replacement. I have also just been advised the drive maybe a new drive or a refurbished drive depending on what stock Corsair has.' Nevertheless we will issue you with a credit now to help you out and will escalate this directly to Corsair ourselves, especially now that we have the info you have provided." Thanks for your help in resolving this to my satisfaction. It may be appropriate to check that Corsair's Australian distributor complies with Corsair's standards of customer service. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 1, 2011 Corsair Employees Share Posted December 1, 2011 Well it is an issue and often times going through distribution is different than say a direct RMA so there is not a lot we can do with you directly. However, the offer for them to contact me directly still stands and I will be happy to do what ever I can to help resolve the issue for them. They can get our number from the Contact link on the main site and use skype to call the toll free number for free then just select option 2 to go to Tech support and ask to speak to the Ram Guy. I will do everything I can to help them or any reseller or customer. Link to comment Share on other sites More sharing options...
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