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RMA Status for TSX Case #2399897?


TobiasVesco

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I opened on 11/15/2011 a RMA Case #2399897 and you asked me to send my SSD to the States. It was shipped with UPS Express on my own costs (112 Euro) and UPS already delivered it on 11/23/2011 to Corsair, but my RMA status is still on "not received". On 11/24/2011 Corsair sent me a note that due to an error in their RMA system i should have sent my SSD to a company in the Netherlands. Okay, two questions:

Where is my SSD?

Who is going to refund the UPS costs over 112 Euro?

 

Best regards,

Tobias

Germany

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There is still no change on my TX status. Parts are delivered, but not received yet. Whats wrong with this? I have 10 days remaining until i have to activate another copy of Windows. Why does it take so long? Where is my SSD? Can please anybody help me? Thank you.
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  • Corsair Employees
I am sorry but please contact our customer service they will do their best to take care of you. I will send them a message but it may be faster for you to call them. The number is listed under CONTACT on the main site.
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