chrischoi Posted November 28, 2011 Share Posted November 28, 2011 So I requested a RMA. It was approved. I explained that the fans stopped working. I'm assuming it's the fan controller. I have no idea what to send back, I don't feel like taking everything out and sending the tower. Can you please give me some direction? Lol. Thanks, Chris Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 29, 2011 Corsair Employees Share Posted November 29, 2011 You will not need to send anything back they will just send you replacement parts to fix the problem. Link to comment Share on other sites More sharing options...
chrischoi Posted December 13, 2011 Author Share Posted December 13, 2011 A month is coming up. I'm just getting the run around. Message on 11/29/2011 11:58:46 AM shows that I will not have to send anything back. The almighty RAM_GUY said so too. Now I'm being told to send whatever it is back. Can someone instruct them to send my junks? http://img847.imageshack.us/img847/6382/corsairq.png Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 13, 2011 Corsair Employees Share Posted December 13, 2011 I just spoke to the Customer service manager and explained the situation and I am sorry that the person taking care of this did not contact you directly and explain the situation, but they will contact you shortly. They are asking for a copy of the Invoice where you purchased the case so they can get the correct case to you, is the first thing they are trying to get. Second we may want to get your old case back to look into why it failed but we will pay the shipping is what the customer service manager told me. So please I understand your frustration and I am sorry but contact our customer service and ask for a supervisor and they will work this out with you. Link to comment Share on other sites More sharing options...
chrischoi Posted December 17, 2011 Author Share Posted December 17, 2011 Thank you for everything. I am pleased to say things have been taken care of. Now I have to find time in getting around to getting everything done. Retail at the mall hours suck. Link to comment Share on other sites More sharing options...
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