tikinnen Posted November 26, 2011 Share Posted November 26, 2011 Hello I submitted an RMA request on the 11th. On the 23th, i sent an email to rma#corsair.com as recommended, and i don't yet receive any news. Could you please looking into this for me? Thank you very much. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 28, 2011 Corsair Employees Share Posted November 28, 2011 You request was approved but it seems that our system will not accept your address, please retype it with out any characters just letters and numbers, you cannot use )(*&^%$#@!":';><.,?~ any of these symbols. Link to comment Share on other sites More sharing options...
tikinnen Posted November 28, 2011 Author Share Posted November 28, 2011 Hello and thank you for your previous help. I have 2 questions about an email received today from Corsair Technical Support: ************************** Dear Valued Corsair Customer, Thank you for your patience. For your return, please reference RMA #null. For your convenience, click the following link to automatically generate an address label for your return. Please also mark the RMA number clearly on your package, and ship your RMA to the following address: Attn: RMA Department Corsair Inc. 2252 W. Winton Ave Hayward, CA, USA 94545 Phone 510-657-8747 *************************** 1- "reference RMA # null" is it normal ??? Still no number when i click the link to automatically generate an address label for your return. 2- I'm living in france (europe), could you confirm i have to return the psu in USA and not in the Netherlands ??? Thank you again for your precious help. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 29, 2011 Corsair Employees Share Posted November 29, 2011 Your RMA# is 2394765 I do not know why the system is listing it that way. And no you should have been given an address in the Netherlands, I will ask our customer service to look at this and send you an updated email with the correct address. Link to comment Share on other sites More sharing options...
tikinnen Posted November 29, 2011 Author Share Posted November 29, 2011 Good evening Thanks again for your reply, but again i received 2hours ago this message : *************************************** This message is to inform you that your Corsair RMA Number for this case is null. Please use this RMA Number when returning products to Corsair. For your convenience, click the following link to automatically generate a shipping label for your return. Use this label when shipping parts back to Corsair. http://www.corsair.com/support/rma_form/2394765/fd7e9d3646fd4530ab6af51af Alternatively, mark the RMA number clearly on your package, and ship to the following address: Attn: RMA Department Corsair Inc. 2252 W. Winton Ave Hayward, CA, USA 94545 Phone 510-657-8747 Fax 510-657-8748 *********************************** Again null rma number and again USA adress Sorry :-( Link to comment Share on other sites More sharing options...
tikinnen Posted November 29, 2011 Author Share Posted November 29, 2011 Hi again :-) New mail, 5minutes ago, and guess what ??? exactly the same as the first one :-(( Another try ??? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 30, 2011 Corsair Employees Share Posted November 30, 2011 I am sorry but you will want to contact our customer service and they can get this resolved. Link to comment Share on other sites More sharing options...
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