edzzzy Posted November 25, 2011 Share Posted November 25, 2011 Hi, I recently discovered, that my 16Gb USB drive isn't working properly, so I opened case at technical support page (corsair) and followed all instructions and last week sent to USA corsair address (mentioned in steps which I followed) and yesterday I got this email: Dear Valued Customer, We recently discovered an error with our system's return address. If you received a notification instructing you to return to an address in the USA, please disregard and change the address to the Netherlands below: Corsair B.V. Attn: RMA Department Veluwezoom 50, 1327 AH, Almere, The Netherlands Telephone #: +31 36 547 8360 Please reference your RMA# on the package. If you have questions, please respond through your ticket at http://www.corsair.com/support/technicalsupport/ Please do not reply to this email as it is not monitored. Thank you for your understanding Corsair Customer Service I have already sent you my broken USB, it's on the way now! I need my replacement ASAP, what can I do now? Thank you in advance! p.s. My RMA is #2398130. KR, Edgars Link to comment Share on other sites More sharing options...
edzzzy Posted November 25, 2011 Author Share Posted November 25, 2011 I would really appreciated if someone could help me. Link to comment Share on other sites More sharing options...
Synthohol Posted November 26, 2011 Share Posted November 26, 2011 Corsair is closed until monday also i would venture a guess that the RMA system is connected so all 3 depots can respond to the RMA regardless of where it ends up. Link to comment Share on other sites More sharing options...
edzzzy Posted November 27, 2011 Author Share Posted November 27, 2011 I really hope you're right. Thank you and hope for answer from Corsair Monday! :) Link to comment Share on other sites More sharing options...
edzzzy Posted December 1, 2011 Author Share Posted December 1, 2011 Still nothing? Nobody cares? I should simply forget my purchase? Link to comment Share on other sites More sharing options...
Yellowbeard Posted December 1, 2011 Share Posted December 1, 2011 Call our customer service department. Tech support cannot assist you with RMAs. You can use SKYPE for calls outside the USA. http://www.corsair.com Link to comment Share on other sites More sharing options...
edzzzy Posted December 3, 2011 Author Share Posted December 3, 2011 Call our customer service department. Tech support cannot assist you with RMAs. You can use SKYPE for calls outside the USA. http://www.corsair.com Maybe you can provide me an email for your customer service? I live outside not only USA but outside your time zone, so I sleep when you work and in work days I don't have time for this kind of problems! You sold me damaged USB, I sent it back to you, paid Post charges and after one week you write me an email telling: 'I'm sorry we gave you wrong address, please resend your item", do you think it's fare and normal way to treat your loyal customers? I have lost my USB + Post charges and NO ONE can send me new USB, I have to beg for it? I loved and used your products for years + your attitude for your customers always was perfect, but now.... nobody answers my mails for weeks and only solution - phone us! Please provide me normal solution, because IT WAS YOUR MISTAKE!!! KR, E.G. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 9, 2011 Corsair Employees Share Posted December 9, 2011 I have replied to your email and sent it to the correct department, so please contact our customer service they will take care of you. Link to comment Share on other sites More sharing options...
edzzzy Posted December 10, 2011 Author Share Posted December 10, 2011 Thanks, I hope all will be OK. Link to comment Share on other sites More sharing options...
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