ochitsukiya Posted November 25, 2011 Share Posted November 25, 2011 Dear Ram Guy, Thank you for reading my inquiry in advance. I hope that you can help me. On Nov. 17th I received an RMA approval for a TX650 V2 PSU and was directed to send the defective product to the Hong Kong RMA center. I live in Japan, so maybe this is the closest RMA center (not sure if Corsair has one in Taiwan). However, the cost of shipping (roughly US $51!) the defective product is more than half of what I paid for it in the first place. This I feel is unacceptable as I was sold a defective product in the first place. On Nov. 22nd, I sent Tech Support an email explaining my situation and requested that Corsair cover the shipping charges. I received a response (possibly automated) that stated Corsair was sorry they told me to send the defective product to the USA and that I should send it to Hong Kong. Clearly, they did not read my email in detail and mistook it for that other RMA shipping problem that is going around. I've been a long time customer of Corsair and I want to continue using your products. Yet, it is a hard buy knowing I might have to pay another 50% on top of the sales price if the product is defective. Is there any way that Corsair can cover the shipping for my RMA? As a customer, and as someone who works in marketing/customer service, I would be truly grateful. Thank you again for your time and consideration. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 28, 2011 Corsair Employees Share Posted November 28, 2011 I am sorry but you will need to take this up with our customer service Tech support cannot make that decision, sorry! Please call them tomorrow after 8:00 AM Pacific Time the number is listed under contact on the main site and you can install skype and call the toll free number for free. Link to comment Share on other sites More sharing options...
ochitsukiya Posted November 30, 2011 Author Share Posted November 30, 2011 Thank you for your response. Unfortunately, I have tried to contact Customer Service, and after waiting eight (8) days I received a brief, standard format "No". I contacted you because I did not expect to receive a reply from Customer Service after waiting so long AND because it is documented in the forums that you have indeed helped another customer receive free RMA shipping for the same product and defect. Listed below: http://forum.corsair.com/v3/showthread.php?t=98776 I do not think that it is unreasonable to expect that Corsair treats all of its customers equally and fairly, especially under the exact same circumstances. I truly hope you can help me. Also, I would love to call Customer Support, but as I stated above I live in Japan. There is a 14 hour time difference which makes it nearly impossible to call. And I do find it strange that there is no support for Japan in general, where your products are sold across the whole country. Thank you. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 30, 2011 Corsair Employees Share Posted November 30, 2011 I am sorry but that is the only resource at my disposal, if you cannot call them I would use the contact form and send them a message. However I will send them a message but they may not understand what you want and it would be best for you to call them. Or I would suggest asking your reseller top help you. Link to comment Share on other sites More sharing options...
ochitsukiya Posted December 1, 2011 Author Share Posted December 1, 2011 Thank you for doing what you can. I truly appreciate it. I've sent a response to the RMA representative that contacted me reiterating my situation. If I don't hear back within a week again, I'll have to try and call late at night here. If that fails, I'll just have to stop supporting Corsair if they won't support me. Thank you, personally, for your help. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 1, 2011 Corsair Employees Share Posted December 1, 2011 I have sent them another message to be sure they contact you. Link to comment Share on other sites More sharing options...
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