reziel84 Posted November 14, 2011 Share Posted November 14, 2011 hi i'v just send a RMA request 5 days ago,but i don't received any rma number or number case... please help me if it's possible. this is that's i write on rma request: "hi when i open my box i found the frontal panel broken. the panel that's cover the usb,audio jack and firewire... have you undestand me? can you send me another one? please write me as soon as possible best regards carlo" p.s.sorry for my bad english :biggrin::biggrin::biggrin: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 14, 2011 Corsair Employees Share Posted November 14, 2011 What was the case number? Link to comment Share on other sites More sharing options...
reziel84 Posted November 14, 2011 Author Share Posted November 14, 2011 i don't received case number or rma number..... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 14, 2011 Corsair Employees Share Posted November 14, 2011 Please use the link on the left and request an RMA and in the description explain the problem and make sure that you provide your name address and phone number. Then let me know the case number and I will get it in processing ASAP. And be sure to check your spam folder for the email replies. Link to comment Share on other sites More sharing options...
reziel84 Posted November 14, 2011 Author Share Posted November 14, 2011 i don't have anything on my spam box... ok,i request a new rma and i'm waiting... Link to comment Share on other sites More sharing options...
reziel84 Posted November 14, 2011 Author Share Posted November 14, 2011 ok...sorry but i don't look that's the case number it's on the form that's i compiled to request an rma...... so....my case number it's 2400272 write me asap Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 14, 2011 Corsair Employees Share Posted November 14, 2011 Please provide the information I requested, Name address and phone number! Please check your email and reply to the message on your case. Link to comment Share on other sites More sharing options...
reziel84 Posted November 14, 2011 Author Share Posted November 14, 2011 i just do it now Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 15, 2011 Corsair Employees Share Posted November 15, 2011 Thank you, and your order is being processed. Link to comment Share on other sites More sharing options...
reziel84 Posted November 29, 2011 Author Share Posted November 29, 2011 Thank you, and your order is being processed. have you some news for me? i write me address on request form but i don't received any answer... tell me something there's a problem i think.... i have 3 case number open: 2385510 2400272 2399055 with the same request. please can you tell me if the package of one of this it's start? i need the front panel of obsidian 800. PLEASE HELP ME!!! :(: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 30, 2011 Corsair Employees Share Posted November 30, 2011 The order was sent to processing is all I can tell you from Tech support and it will take on average 7-10 days to get the part. I would suggest you contact our customer service and see if they can give you more up to date information. Link to comment Share on other sites More sharing options...
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