DIY GUY Posted November 10, 2011 Share Posted November 10, 2011 Hello, I see no other option then to try it here. The 2nd of november I contacted Technical Support about the noise coming from my 650D. They provided me with a coupon for the fan controller kit. In the steps I needed to follow I had to select the free ($0.00) shipping method. That option does not show up. I only get the following options: -UPS Worldwide Expedited $43.66 -UPS Worldwide Express $50.50 I pointed this out 3 times and nothing happened. Now the coupon expired. Please help. Link to comment Share on other sites More sharing options...
Synthohol Posted November 10, 2011 Share Posted November 10, 2011 please CALL customer service, they will sort it out for you. Link to comment Share on other sites More sharing options...
DIY GUY Posted November 10, 2011 Author Share Posted November 10, 2011 Hello Synthohol, Thanks for your reply. I have to pay a lot for international calls and besides Corsair has a support system on their website for a reason. I have now tried to contact both customer support and technical support on the website. Link to comment Share on other sites More sharing options...
DIY GUY Posted November 11, 2011 Author Share Posted November 11, 2011 Not getting help here either. And I thought Corsair had good support. Seems I am wrong. Anyways I still hope someone from Corsair reads this. Here is my Case #2372695 Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 12, 2011 Corsair Employees Share Posted November 12, 2011 I've checked your case # and looks like customer has responded to you regarding the shipping fee issue. Link to comment Share on other sites More sharing options...
DIY GUY Posted November 18, 2011 Author Share Posted November 18, 2011 Hello RAM GUY, They responded alright but my reply with a question is has been ignored. Can you please look into it. Thanks Link to comment Share on other sites More sharing options...
DIY GUY Posted November 19, 2011 Author Share Posted November 19, 2011 Hello RAM GUY, after writing you an e-mail, I still received the same reply and my question is still ignored. The e-mail I wrote probably is forwarded and not answered by you personally. This is getting rediculous and I find this very unprofessional. I am trying to get things sorted since the 2nd of november. This is not how you treat customers. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 22, 2011 Corsair Employees Share Posted November 22, 2011 Customer has acknowledge your question. Go ahead and check your case again, I am pretty sure they have understood what you are requesting. Link to comment Share on other sites More sharing options...
DIY GUY Posted November 25, 2011 Author Share Posted November 25, 2011 RAM GUY, Thank you for your efforts. Let's hope it works out. Link to comment Share on other sites More sharing options...
Lsv Posted November 26, 2011 Share Posted November 26, 2011 Give them a call, Corsair support is phenomenal and they'll sort you out. Link to comment Share on other sites More sharing options...
DIY GUY Posted December 12, 2011 Author Share Posted December 12, 2011 Lsv, nice you had a positive experience with support. I on the other hand can say it is the opposite. Today is day 40 and counting! I have been trying to get this matter solved since the 2nd of november. How people can start a thread about how great Corsair support is, is beyond me. I hope RAM GUY will see this and do something about it. Link to comment Share on other sites More sharing options...
tfyip Posted December 13, 2011 Share Posted December 13, 2011 I bought a new Obsidian 650D from NCIX and the revision did not have the -1 at the end of the product name. The front fan is quite loud and I have sent an RMA to ask for the fan controller kit. There is also a large paint chip on my windowed side panel and I have also included that in my RMA. My RMA was sent on Dec. 8 and I have not gotten a reply from them yet. The RMA number is 2462286. I really hope Ram Guy will be able to sort this out. Thanks. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 14, 2011 Corsair Employees Share Posted December 14, 2011 DYI GUY - I have notified our customer service to speed up the process for your case tfyip - Customer service will be sending you an e-mail shortly Link to comment Share on other sites More sharing options...
DIY GUY Posted December 18, 2011 Author Share Posted December 18, 2011 RAM GUY, Speed up the process? This is what Corsair replied in my case on the 11th of november and I quote: "We truly apologize for this. Please provide us your complete shipping address, we will manually enter it from our side to avoid any furter delay." Is this the normal procedure at Corsair? If I would have known it took this long I would have returned the case to where I got it from. Now I can't anymore. On the 22nd of november I asked for the procedure and I didn't get an anwer. How do I know it will go as said this time? I asked for a tracking number and I hope I will get it. tfyip, I suggest you ask for the same. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 20, 2011 Corsair Employees Share Posted December 20, 2011 Tracking # will be sent to you. Checked the case log, it looks like parts have been shipped out from what customer service is stating. Link to comment Share on other sites More sharing options...
DIY GUY Posted December 20, 2011 Author Share Posted December 20, 2011 RAM GUY, I received the tracking number. Delivery is set for today. I will report back when it is delivered. Thanks for your help. Link to comment Share on other sites More sharing options...
DIY GUY Posted December 20, 2011 Author Share Posted December 20, 2011 RAM GUY, I received a shipment. However only 3 out of 4 parts have been delivered. Not a note to what happened to the 4th part. When you check my case log, you can clearly see that Corsair acknowledged that all the parts are included in the shipment. Here I quote: "All of these parts are included in your shipment but it is expected to ship in 24 hours." What to do next? Thanks Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 20, 2011 Corsair Employees Share Posted December 20, 2011 And what part are you missing? Link to comment Share on other sites More sharing options...
DIY GUY Posted December 20, 2011 Author Share Posted December 20, 2011 The solid sidepanel. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 22, 2011 Corsair Employees Share Posted December 22, 2011 Looks like the side panel is shipping out on the 27th. CS has responded to your inquiry. Link to comment Share on other sites More sharing options...
DIY GUY Posted January 3, 2012 Author Share Posted January 3, 2012 RAM GUY, Thanks for your help. The 29th I received the panel. Where you hook it in the case was bended. That side of the panel wasn't covered with foam during shipping. However the box doesn't show a sign of rough treatment. I was able to bend it back a bit so it fits the case. Link to comment Share on other sites More sharing options...
saitofa100 Posted January 10, 2012 Share Posted January 10, 2012 RAM GUY, i need your help with the same issue as DIY GUY, i have a case number 2517023, and i'm getting an answer for like once a week without any progress. can you check for me with customer service?? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 17, 2012 Corsair Employees Share Posted January 17, 2012 Saitofa - Looks like your order is shipping out soon. Link to comment Share on other sites More sharing options...
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