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Question for RMA 1265828-Case #2375864


MPSAN

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Hello:

 

I just got this RMA approved and have a question.

 

This is a pair of TWIN2X4096-8500C5DF modules and they were fine for 2 1/2 YEARS. Then programs started crashing. I removed 1 at a time and found that the system runs for months on the one I identified as good. I know you want them both back...I did run memtest and one does fail but it can take many hours. However, the system works with the 1 good one in place.

 

So, my question is...can I somehow get you to send me the 2 new pair...with a Credit Card, and then I can send the old ones back for credit?

 

Thank you.

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I am sorry but we cannot do that from Tech support, please complete the RMA request and get the RMA# then call our customer service and they can help you with this.

 

 

OK, I had done the RMA request, and DO have the RMA number. I will call Customer Service. Is there anything later than the Ver 1.1 that I can expect in return? I always wondered if mine was the latest.

 

Thank you.

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