Dolmas Posted November 1, 2011 Share Posted November 1, 2011 I had a problem with my Corsair Survivor 8GB when suddenly became write protected. The very helpful and understanding customer support agreed to provide me with an alternative product and a RMA number was assigned. Before I return the drive though, I wanted to delete all personal data but after 2 weeks of trying a dozen of low format tools I got nowhere. Finally, I placed usb drive in the freezer for 1 hour. Then removed and brought to room temperature again. Used online recovery tool (on Win 7) from transcend website and the drive was brought back to life. By doing all these I managed to remove the write protection but it seems that the stability and write speed of the drive has been affected. MY QUESTION IS: Am I still ok to return the drive to you and receive the alternative product as agreed in previous correspondence with customer support? Case #2304120 / RMA #1260258. Please bear in mind that although the drive has been revived and seems to work, I believe is unreliable for use and write speed has plunged. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 1, 2011 Corsair Employees Share Posted November 1, 2011 Yes lets get it replaced but if its been more then 60 days since the RMA was issued you will need to call our customer service to reissue an RMA number. Link to comment Share on other sites More sharing options...
Dolmas Posted November 1, 2011 Author Share Posted November 1, 2011 That's great. I will send back the drive straight away. Link to comment Share on other sites More sharing options...
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