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Defective Parts Not Yet Received???


ghostie29

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Hello Corsair.

 

Long story short, my RMA was issued to me on 09/27/2011 and I shipped out my PSU on 09/28/2011. After tracking my package, it states that my package was delivered on 10/05/2011 at 13:13pm and signed by LI at the dock. When I check my RMA status with Corsair, it states “Defective Parts Not Yet Received”. Can someone please look into this? I have sent two e-mails to customer service and have received any reply to date.

 

The system the PSU is from is relatively important to my business. I need to bring this system back up asap. Unfortunately I do not have a replacement unit and did not request an advance RMA.

 

The RMA Number is: 1257106

The Case Number is: 2290030

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  • Corsair Employees
I am sorry but you will need to contact our customer service I would suggest it be done by phone with your tracking conformation and they will take care of you. I have sent them a message but they may not understand what you are asking for so calling them is your best option. You can get the number under Contact on the main web site.
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thanks RAM GUY!

I contacted customer service and explained to them the issue.

They said they will send me out a new PSU by end-of-day today and I should hopefully have it by end of the week.

If customer service stated I will be getting a new unit, does that mean it’s still a refurbished unit or is it actually brand new?

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So I just received my brand new AX1200 psu from Corsair.

First off let me say the shipping was fast which is a huge thumbs up.

The bad news is that this brand new replacement unit is even nosier than the first one I originally purchased! I don’t know what is going on.

I have been reading through the forums to see what other users have to say, and I have gone through all the necessary troubleshooting tips given.

The one suggestion everyone mentions is to make sure the noise is not coming from any other components. I know for a fact that it is the power supply because I used the 24-pin/paper clip trick while testing it. Basically I just plugged the psu into different sockets around my house with just the 24-pin connector plugged in and got the same whining noise each time.

I am starting to believe that the first unit I purchased was actually one of the revised models which had the loose coil fixed. I am afraid to even attach this unit to my system because I can already tell the noise will be unbearable.

What else can I do to try and fix this? I have been waiting 2 weeks for this unit and now that it finally arrived I don’t want to have to bother myself with the hassle of RMA for the second time.

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  • Corsair Employees

Have you tried it in your system yet? And does it make the same noise?

Are you using a battery back up or APC? And the Coil wine was fixed a long time ago before when it was first released. Actually I am calling you now!

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