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H80 Waterblock screw broke during installation


sleggh

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Hello,

 

When i got my H80 cooler delivered last week, i ran into a slight problem while mounting the waterblock on my CPU.

 

Before i begin, i want to say that i followed the included instructions to the letter before this happened and i'm on a LGA1366 platform.

 

Anyway, i got home and unboxed the cooler and then started mounting it on my motherboard.

Everything went smooth until i was gonna tighten the thumbscrews for the waterblock with a screwdriver.

While tightening the second screw, the "distance-screw" sitting between the backplate and the thumbscrew snapped and broke, leaving the leftovers stuck inside the thumbscrew.

 

This means that my waterblock currently only has 3 screws holding it in place.

It still does a decent job i might add, but it's not optimal and i'm not feeling comfortable with it at all.

 

So, i was wondering if there's any chance that i somehow can get a new mounting-kit from you (actually, just the one screw would be perfect), without having to send you the whole cooler?

 

I've allready sent this both as an RMA request and as a question to customer support last week, but i haven't gotten any response at all from those.

That's why i'm trying here at the forum instead

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Post your RMA number.

 

Actually, i didn't write it down since i didn't realize i was placing an RMA until afterwards.

 

I clicked a link named "Contact customer support" or something similar, and thought that they would simply contact me on the email-address that i provided.

 

It was only after i clicked the "Request RMA" link here on the forum that i realized that it led to the same place.

 

I wanted to contact customer support and hear them out before placing an actual RMA.

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sleggh, When filling out the RMA form, in the description area just write what part you need, and mention you don't need to return your unit. It takes a while for Corsair to reply, but just a few days. They might be a bit busy now, dealing with an issue on one production run of an H-series cooler. So be patient, and watch for an email from Corsair.

 

I did exactly what you did installing my H60, and after a RMA requesting the part, I had it within two weeks of submitting the RMA form.

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sleggh, When filling out the RMA form, in the description area just write what part you need, and mention you don't need to return your unit. It takes a while for Corsair to reply, but just a few days. They might be a bit busy now, dealing with an issue on one production run of an H-series cooler. So be patient, and watch for an email from Corsair.

 

I did exactly what you did installing my H60, and after a RMA requesting the part, I had it within two weeks of submitting the RMA form.

 

That sounds great, what a relief.

 

Did they contact you by mail then?

Since i didn't take note of the RMA number, i'll have a hard time following the case on the site.

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