mothman07 Posted September 15, 2011 Share Posted September 15, 2011 Hello, Just got a 400R and noticed that there is several long fan screws like those that mount the front fans. I want to mount fans in the top and side panel and would like to get some screws like the ones used to mount the rear exhaust fan. The long screws are useless for mounting fans in the top or side panels. If there's a request to fill out to get these screws, please direct me. I'd like to get 20 of these. Link to comment Share on other sites More sharing options...
Toasted Posted September 15, 2011 Share Posted September 15, 2011 Don't screws come with fans when you buy them?. I'm not sure but try and call Corsair Support or Submit a RMA asking for screws. Link to comment Share on other sites More sharing options...
mothman07 Posted September 15, 2011 Author Share Posted September 15, 2011 No, the screws that Corsair uses are custom to use with the fan mount grommets. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair George Posted September 16, 2011 Corsair Employees Share Posted September 16, 2011 No, the screws that Corsair uses are custom to use with the fan mount grommets. Actually, the top and side panel work with regular fan screws. The longer screws are only required for the hdd cages and bottom fan if installing from on top. Link to comment Share on other sites More sharing options...
madnisman Posted September 18, 2011 Share Posted September 18, 2011 Actually, the top and side panel work with regular fan screws. They work, but they wouldn't fit very well. There are two reasons for that: 1. The head of normal fan screws is too small, so the screw could went through the hole. Actually this happened when I tried to unscrew the fan. The head of your custom screws have a wider diameter, perfectly sitting on top of the rubber grommets. 2. The normal fan screws would sit uneven in the mounting hole, because it has a thread from top to bottom. In contrast to that only 2/3 of your custom screw has a thread, the part beneath the head is plain. This is the part which sits inside the rubber grommet. Here are some pictures to illustrate my words: The screw i need: http://farm7.static.flickr.com/6072/6102964810_01d7515506_m.jpg This is what it should look like (custom screw): http://farm7.static.flickr.com/6186/6158165177_f6a7b664fd_m.jpg This is what normal fan screws look like: http://farm7.static.flickr.com/6184/6158707116_f87b99ea6f_m.jpg http://farm7.static.flickr.com/6155/6158706388_6d7a9a6ed8_m.jpg http://farm7.static.flickr.com/6089/6102420951_37ca766035_m.jpg I contacted the Technical Support (8/30/2011) and requested those custom screws. And guess what? They sent me a completely new Carbide 400R (9/14/2011)! That's very nice Corsair, great support, but that wouldn't help me solving the problem. All I need are those screws, there is no need to replace the whole case. What am I supposed to do with the case? Shall I send it back to Corsair? I already asked the Technical Support what to do, but the didn't answered yet. Tech Support Case #2235376. Link to comment Share on other sites More sharing options...
Toasted Posted September 18, 2011 Share Posted September 18, 2011 So the regular fan screw holes don't fit and when you try and screw it on you need to add a washer or else they fall in the case. I get your point, what size is the hole, use a ruler and post the millimeter. Link to comment Share on other sites More sharing options...
madnisman Posted September 18, 2011 Share Posted September 18, 2011 - Fan mounting hole: 0,7 mm - Rubber grommet: 0,4 mm (inside) | 1,0 mm (outside) - Corsair's custom fan screw: 1,3 mm (length) | 0,8 mm (head width) - Normal fan screw: 1,0 mm (lentgh) | 0,6 mm (head width) I should mention that I use Alumino fan filters installed between side/front panel and fan. The normal fan screw is 0,3 mm shorter compared to the custom one. If I use a washer, then the normal screw may be too short to fix both fan filter and fan (didn't tried that). I may have a solution for that, I have some UNC 6-32 screws (35 mm lentgh) that I ordered for my H60 but actually don't use them. The head has the same diameter like the custom screws (0,8 mm). The problem is, I don't have the appropriate nuts and I would need to import them from UK. So I thought I will first ask Corsair, whether they can provide me with the custom screw. Never thought they could send me a new case! Link to comment Share on other sites More sharing options...
Toasted Posted September 19, 2011 Share Posted September 19, 2011 If you have tried the Custom screw from Corsair and it fits perfectly with the filter. Then give the link to this thread, so they have an idea on what you are talking about. Link to comment Share on other sites More sharing options...
madnisman Posted September 19, 2011 Share Posted September 19, 2011 If you have tried the Custom screw from Corsair and it fits perfectly with the filter. Yes, it fits perfectly as you can see in this picture. It shows a custom screw holding a fan filter and case fan. http://farm7.static.flickr.com/6186/6158165177_f6a7b664fd_m.jpg Then give the link to this thread, so they have an idea on what you are talking about. When I opened a support ticket and talked to the Technical Support, I was asked to explain the problem, so they can try out in their lab. I explained the problem exactly and provided them with the pictures you can see here in this thread (post #5). I don't know if this helps but I will post a link to this thread in my support ticket. I hope one of the Corsair officials will reply to this thread soon as I don't know what to do with the replacement case. Link to comment Share on other sites More sharing options...
Toasted Posted September 19, 2011 Share Posted September 19, 2011 I would ask what to do with the replacement case. Just tell them that you received a replacement case when you were only asking for screws. and what should you do with the case. Post your RMA number so RAM GUY can email the tech support guys. Link to comment Share on other sites More sharing options...
madnisman Posted September 19, 2011 Share Posted September 19, 2011 I would ask what to do with the replacement case. Already did that, here in this thread and in my support ticket on 09/14/2011. Still got no answer from Tech Support. Post your RMA number so RAM GUY can email the tech support guys. I've got no RMA number assigned, apparently they didn't want me to send them anything. Added the Tech Support Case # to post 5. Anyway, thanks for your help, Toasted! Link to comment Share on other sites More sharing options...
madnisman Posted September 22, 2011 Share Posted September 22, 2011 Someone from the Corsair Support got in touch with me. Problem should soon be solved. Thanks for your help RAM GUY! Link to comment Share on other sites More sharing options...
Nahaz Posted October 2, 2011 Share Posted October 2, 2011 I've also contacted Corsair about the lack of fan mounting screws too. Hoping to hear from them soon. EDIT - Would also need about 16-20. Same amount as OP (2 top fans and 2 side mount fans) Link to comment Share on other sites More sharing options...
madnisman Posted October 2, 2011 Share Posted October 2, 2011 Just a small update: I received the screws two days ago. The bad news: The ones I received are not the ones I was asking for, they are not included with the 400R, so I guess they originally belong to a different type of case, maybe 600T or 650D. The good news: it's working! I've also contacted Corsair about the lack of fan mounting screws too. Hoping to hear from them soon. Send them a link to the picture of the screw, so they can clearly see what type of screw you requested: http://farm7.static.flickr.com/6072/6102964810_01d7515506_m.jpg @Corsair: I think it would be a great idea, if you could provide the case with a sufficient amount of fan mounting screws. Everyone who has bought this case and wants to install fans on top or at the side panel will run into the same problem. Link to comment Share on other sites More sharing options...
Nahaz Posted October 2, 2011 Share Posted October 2, 2011 Send them a link to the picture of the screw, so they can clearly see what type of screw you requested: http://farm7.static.flickr.com/6072/6102964810_01d7515506_m.jpg @Corsair: I think it would be a great idea, if you could provide the case with a sufficient amount of fan mounting screws. Everyone who has bought this case and wants to install fans on top or at the side panel will run into the same problem. I agree 100% Even the Quick Start Guide shows screws similar to the above picture, but there are none to be found. It even says in the guide - "Can Be Used On All Fan Locations" :confused: @OP - Yes I have sent in a RMA and a link to this thread. Hopefully I can get a similar result from Corsair. Link to comment Share on other sites More sharing options...
jtao Posted October 2, 2011 Share Posted October 2, 2011 I hope the same thing can be done for me too i got a corsair 400r and just realized the screws don't work for the mentioned above fan mounts. please pm me corsair i have filled the rma form. Link to comment Share on other sites More sharing options...
iamloco724 Posted October 13, 2011 Share Posted October 13, 2011 im confused im doing my first build ever soon and this is the case i plan on using..i plan on putting 1 or 2 fans on top will there be any issues with screws for me Link to comment Share on other sites More sharing options...
Nahaz Posted October 13, 2011 Share Posted October 13, 2011 im confused im doing my first build ever soon and this is the case i plan on using..i plan on putting 1 or 2 fans on top will there be any issues with screws for me If you plan on using the defaullt fan screws found on regular cases, then yes, you will have problems. You will need screws similar to the picture shown on the previous page. Corsair use a custom screw for their fan mounting. Link to comment Share on other sites More sharing options...
madnisman Posted October 13, 2011 Share Posted October 13, 2011 im confused im doing my first build ever soon and this is the case i plan on using..i plan on putting 1 or 2 fans on top will there be any issues with screws for me Someone from Corsair told me, that it should work with normal screws, if you don't fasten them too tight. I never tried this because I have fan filters installed between case and fan. Anoher soultion could be to use UNC 6-32 screws (with wide head) and appropriate nuts. Anyway, the custom Corsair screws are fitting best. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 13, 2011 Corsair Employees Share Posted October 13, 2011 If you are having similar issues with these screws, please submit an RMA request and explain what the problem is. We will provide you the appropriate screws. It may take some time but we will send them out to get this issue fixed. Link to comment Share on other sites More sharing options...
justchecking Posted October 24, 2011 Share Posted October 24, 2011 If you are having similar issues with these screws, please submit an RMA request and explain what the problem is. We will provide you the appropriate screws. It may take some time but we will send them out to get this issue fixed. Seriously, I paid $140 for a case and you guys can't even include a few screws to hook up a fan. Then I submit an RMA request and it said I would receive a response in UNDER 24 hours. Took over 24 hours for a response... but all was good because you guys asked for my address and that you would confirm within 48 hours. It's been 9 days without a confirmation. Why do you guys make promises you can't keep? I'm seriously disappointed with Corsair. I was looking at a Force 3 or Force GT as well, but I will definitely pass on that. Link to comment Share on other sites More sharing options...
Toasted Posted October 24, 2011 Share Posted October 24, 2011 Post your RMA number or case number. Link to comment Share on other sites More sharing options...
m_bisson Posted October 24, 2011 Share Posted October 24, 2011 I'm in the same boat... shouldn't have to join the forums and post to get a response for an RMA. Link to comment Share on other sites More sharing options...
justchecking Posted October 25, 2011 Share Posted October 25, 2011 I'm in the same boat... shouldn't have to join the forums and post to get a response for an RMA. +1. I just received a response asking what case I need screws for. WTF? What's the point of asking for the case model when you submit a ticket if the support people can't even look it up? Corsair support is inept. I wouldn't be quite as upset if I wasn't lied to TWICE. I'm also quite upset that there were no instructions... just a pamphlet listing half the features of the case and pictures of the screws (which btw, don't look anything like the screws included.) They made a decent case and then hired a complete moron to design the fan mounts and "instructions" Link to comment Share on other sites More sharing options...
MythosGR Posted October 25, 2011 Share Posted October 25, 2011 Same here... I opened a ticket for the screws, they asked for the address, but after that no confirmation or update on the status. I assume that the screws are not available yet? And that we'll have an update when they arrive? It would be nice if someone would give us an update on this issue... Link to comment Share on other sites More sharing options...
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