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cm3x1g1600c8d faulty, not listed in RMA tech support


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Hello,

 

2 of my ram modules somehow failed today. My computer recognizes 3GB but can only use 1GB (1016 MB) . I tried a bios reset, a different BIOS, I swapped ram modules but no matter what, I can only use 1GB. Please see attached screenshots.

 

How do I RMA this kit as its not listed on the tech support page?

Thank you

Paul

548053678_3GBraminstalled-1gbusable.thumb.PNG.a3462ef8ca820bfa4bb1e2b44eae89c8.PNG

IMAG0045.thumb.jpg.0e49a59d46db8193e96df4ff04c72b2c.jpg

IMAG0044.thumb.jpg.51629eb28f2aac8129839bbc79809082.jpg

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