Jump to content
Corsair Community

Is it necessary?


Recommended Posts

I received my RMA # Assigned e-mail for my SP2500 Control pod replacement because it was displaying a blank screen:

 

Corsair Technical Support has sent you a message regarding Case #2109262

 

----------------------------------

 

Dear Valued Corsair Customer,

 

Thank you for your patience. For your return, please reference RMA #1237545.

 

For your convenience, click the following link to automatically generate an address label for your return.

 

Please also mark the RMA number clearly on your package, and ship your RMA to the following address:

 

Attn: RMA Department

Corsair Inc. 46221 Landing Parkway

Fremont, CA 94538

Phone 510-657-8747

 

PACKAGING INSTRUCTIONS:

 

* DO NOT return any Corsair product in a standard mailing envelope! Please only use a padded envelope or proper fitting box.

 

* We strongly recommend using a carrier that will provide you with a tracking # and option for added insurance for your package. Any package that arrives empty will be returned to the sender. In addition, Corsair is not liable for any lost/stolen packages. Corsair will only replace the product which we physically receive.

 

* Please make sure your complete address is included within the package: first/last name, telephone # and complete return address. Be aware, some shipping stores do not include your contact details on the address label.

 

* Please include a copy of this RMA Confirmation with your shipment

 

CORSAIR REPLACEMENT SHIPMENT

 

* Once your package is received, Corsair will process your replacement order in 3-5 days.

All replacements within Canada will be shipped UPS Standard. Please allow 3-5 business days transit time for delivery.

 

We will inform you of any product delays or problems making a shipment within this time frame.

 

* All replacement orders are shipped at Corsair's expense via UPS services

 

To check the status of your RMA, please click on the link below:

 

--------------------

 

Is it necessary that I have to go through the trouble of shipping the control pod? Because others have gotten it without sending it back, its a pain because the speakers itself will be pretty much unusable for over a week and the defect pod can somewhat allow me to use it. So is it possible you guys can just send me the replacement pod?

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...