JamiePurdy Posted June 15, 2011 Share Posted June 15, 2011 Hello, Today whilst trying to install the Corsair H70 in my new system, I accidentally screwed the mount too tight, resulting in the plastic base snapping. Is it possible to get a replacement of the plastic base mount and screws/plastic sockets that fit within the unit? Having just paid £90 for it in the UK, I feel rather annoyed that upon installation, the screws and plastic sockets warped rather easily, and as such I cannot install the cooler leaving my new system useless until I buy a new cooler, or get the parts replaced. So I need; The plastic base mount with the 2x adhesive spacers. 4x Screws 4x Plastic Sockets for the screws I'm not sure if this is the correct place to post this - if someone could redirect me to a customer service e-mail (I am in the UK) it would be greatly appreciated. I would be willing to cover any postage costs for the replacement parts. Thanks, Jamie Purdy Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 15, 2011 Share Posted June 15, 2011 Hello, Today whilst trying to install the Corsair H70 in my new system, I accidentally screwed the mount too tight, resulting in the plastic base snapping. Is it possible to get a replacement of the plastic base mount and screws/plastic sockets that fit within the unit? Having just paid £90 for it in the UK, I feel rather annoyed that upon installation, the screws and plastic sockets warped rather easily, and as such I cannot install the cooler leaving my new system useless until I buy a new cooler, or get the parts replaced. So I need; The plastic base mount with the 2x adhesive spacers. 4x Screws 4x Plastic Sockets for the screws I'm not sure if this is the correct place to post this - if someone could redirect me to a customer service e-mail (I am in the UK) it would be greatly appreciated. I would be willing to cover any postage costs for the replacement parts. Thanks, Jamie Purdy You'll need to contact CUSTOMER SERVICE directly using the info under the CONTACT TAB. Link to comment Share on other sites More sharing options...
JamiePurdy Posted June 15, 2011 Author Share Posted June 15, 2011 Cheers :) sent them a message, hopefully they'll get back to me soon, can't wait to actually see the H70 performance! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 16, 2011 Corsair Employee Share Posted June 16, 2011 Can you post a PIC of what broke? Link to comment Share on other sites More sharing options...
JamiePurdy Posted June 16, 2011 Author Share Posted June 16, 2011 Can you post a PIC of what broke? Please see attached picture; Total needed is 1x Plastic mount with adhesive spacers 4x long screws to hold the bracket onto the motherboard 4x plastic scew holders which fit into the mount (2 holes in them) Thanks, Jamie Orig pic is at http://www.overclock3d.net/gfx/articles/2010/08/10132537492s.JPG if you need a better look Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 16, 2011 Share Posted June 16, 2011 Just curious, how did you manage to break ALL of that stuff??? :confused: Link to comment Share on other sites More sharing options...
JamiePurdy Posted June 16, 2011 Author Share Posted June 16, 2011 Realised that I accidentally put the plastic mount on the wrong side of the mobo, which resulted in the screws warping and the mount too - just need some replacements as the unit is useless without them - stupid mistake really :[pouts: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 17, 2011 Corsair Employee Share Posted June 17, 2011 Did you submit the RMA request and get a case number or contact our customer service? Link to comment Share on other sites More sharing options...
JamiePurdy Posted June 17, 2011 Author Share Posted June 17, 2011 I emailed customer services 2 days ago but no reply yet. Should I submit an RMA request? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 17, 2011 Corsair Employee Share Posted June 17, 2011 Yes and let me know the case number. Link to comment Share on other sites More sharing options...
JamiePurdy Posted June 17, 2011 Author Share Posted June 17, 2011 ujst at work, will create an RMA request tonight when I get home and PM you the reference. Thanks :) Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 17, 2011 Corsair Employee Share Posted June 17, 2011 I am sorry but you will just have to post only Forum Admin's can send me PM's Link to comment Share on other sites More sharing options...
JamiePurdy Posted June 17, 2011 Author Share Posted June 17, 2011 I just submitted an RMA but it didn't give me a reference number.. :confused: :confused: Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 17, 2011 Share Posted June 17, 2011 I just submitted an RMA but it didn't give me a reference number.. :confused: :confused: You'll get it by email, to the address you filled in. It's not instantaneous. ::pirate:: Link to comment Share on other sites More sharing options...
JamiePurdy Posted June 17, 2011 Author Share Posted June 17, 2011 Alright, cheers ^^ Link to comment Share on other sites More sharing options...
JamiePurdy Posted June 20, 2011 Author Share Posted June 20, 2011 Still no e-mail about the RMA request - how long does it usually take? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 20, 2011 Corsair Employee Share Posted June 20, 2011 Your Case #2100539 and is in process, you did not fill out the RMA shipping information on the form but its in the message and will be processed ASAP if its not already been done. Link to comment Share on other sites More sharing options...
JamiePurdy Posted June 20, 2011 Author Share Posted June 20, 2011 Perfect - thanks a lot for your help :) Link to comment Share on other sites More sharing options...
JamiePurdy Posted June 22, 2011 Author Share Posted June 22, 2011 Replacement parts arrived this morning - all installed fine :) Thanks again Jamie Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 22, 2011 Corsair Employee Share Posted June 22, 2011 Thank you for letting me know! Link to comment Share on other sites More sharing options...
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