acavella Posted June 15, 2011 Share Posted June 15, 2011 Yellowbeard, as always, thanks for your prompt response and help. Link to comment Share on other sites More sharing options...
Zettahertz Posted June 15, 2011 Share Posted June 15, 2011 Hello Yellowbeard, I've requested an RMA over the weekend but still haven't received an RMA number after two business days. Can you look into this? Thanks. Subject: Tech Support Express Case [2090206] - RMA Dear Valued Customer, "Your RMA request was received on 6/12/2011 2:54:53 AM. We will review this request as soon as possible, and respond to you with an RMA number or further suggestions/requests. Thank You!" Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 15, 2011 Author Share Posted June 15, 2011 Hello Yellowbeard, I've requested an RMA over the weekend but still haven't received an RMA number after two business days. Can you look into this? Thanks. Subject: Tech Support Express Case [2090206] - RMA Dear Valued Customer, "Your RMA request was received on 6/12/2011 2:54:53 AM. We will review this request as soon as possible, and respond to you with an RMA number or further suggestions/requests. Thank You!" Looking into it........ ::pirate:: Link to comment Share on other sites More sharing options...
Zettahertz Posted June 15, 2011 Share Posted June 15, 2011 hmm, just got a notice 30min ago that it got approved and will give an RMA # within 24 hrs. Thanks! Link to comment Share on other sites More sharing options...
ForceM3 Posted June 15, 2011 Share Posted June 15, 2011 So according to UPS my drive was handed over to the Netherlands department on the 14th of June. Do we get some kind of feedback if everything is OK and some kind of tracking number so we can track our new drive? I ask this as I'll be on the road the next days and I don't know if someone will be here to receive the new drive. I'm just so eager to get it ... my Samsung is really annoying the $"$!§)% out of me with its increasing bad sector count and the vibrations it producess. Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 15, 2011 Author Share Posted June 15, 2011 So according to UPS my drive was handed over to the Netherlands department on the 14th of June. Do we get some kind of feedback if everything is OK and some kind of tracking number so we can track our new drive? I ask this as I'll be on the road the next days and I don't know if someone will be here to receive the new drive. I'm just so eager to get it ... my Samsung is really annoying the $"$!§)% out of me with its increasing bad sector count and the vibrations it producess. You can check the RMA status using your TSX case. Your username and password were emailed to you. NOTE: In some cases, due to delays in getting updates from the shipper, etc the information shown in TSX may lag behind your actual progress. Link to comment Share on other sites More sharing options...
ForceM3 Posted June 15, 2011 Share Posted June 15, 2011 Well if I check in my Dashboard/Account under "Product returns" nothing is listed. If I go "Support" -> "Technical Support" -> "Check Status of a Request" I'm suddenly not logged in anymore. However, if I change the tab from "RMA Status" to "Tech Support" I'm logged in again. Checked with FireFox4 (NoScript) and IE9 (standard settings). Sorry to kinda de-rail this thread but somethings wrong here. My drive should at least be listed under "Producte Returns" shouldn't it? I also never got an E-Mail with a username / password. Using the "password reminder" feature on the "Tech Support", and using that password with my case# I just get to see a form with my address details ... --------------- EDIT ------------------ Scratch that, found this at the bottom "Your RMA has already been processed and/or shipped". No tracking number then huh? Also you might want to make/show this more prominently. Guess I should stop browsing the Internet this late (I'm getting to old for this). Thanks YB. Link to comment Share on other sites More sharing options...
Diari Posted June 15, 2011 Share Posted June 15, 2011 Well id like to know too if my replacement ssd has been send already. According to UPS tracking my package was delivered 14.06.2011 to Netherlands. I have looked my tsx case, and it has not been updated yet. --------------- EDIT ------------------ Scratch that, found this at the bottom "Your RMA has already been processed and/or shipped". No tracking number then huh? Also you might want to make/show this more prominently. I also have that , but have they really send package? :o Link to comment Share on other sites More sharing options...
Mactagish Posted June 16, 2011 Share Posted June 16, 2011 Mate I have been provided two UPS account numbers by Corsair (I don't think it is wise to publicly disclose them) and you need to register on UPS website and print label out , trust me it can be done I have sent mine to Taiwan but it was held up but eventually arrived. Just get them to give you the account number for UPS shipping at their expense and UPS come and pick up your drive from your address. They will put the label in an adhesive pocket and attach to your package. I have spoken with the RMA guys again, and they said they are not handing out any UPS account numbers with this recall and I will have to mail the SSD back to them at my cost and then claim the postage cost back. I pointed out that corsair would reimburse me by way of a cheque in USD, and then my bank would charge me to deposit it, not to mention the time I would be out of pocket while I waited for the cheque to reach me,but there wasn't anything else the RMA guy could do apparently. If you don't live in the states, corsair RMAs aren't really worth much. You'll end up out of pocket and you have to constantly chase corsair up to get updates. Pretty ordinary all round. This is my first experience with Corsair and I wouldn't recommend their products to anyone based on this. Mactagish Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 16, 2011 Author Share Posted June 16, 2011 I have spoken with the RMA guys again, and they said they are not handing out any UPS account numbers with this recall and I will have to mail the SSD back to them at my cost and then claim the postage cost back. I pointed out that corsair would reimburse me by way of a cheque in USD, and then my bank would charge me to deposit it, not to mention the time I would be out of pocket while I waited for the cheque to reach me,but there wasn't anything else the RMA guy could do apparently. If you don't live in the states, corsair RMAs aren't really worth much. You'll end up out of pocket and you have to constantly chase corsair up to get updates. Pretty ordinary all round. This is my first experience with Corsair and I wouldn't recommend their products to anyone based on this. Mactagish We are very sorry this has not been pleasant but this is an extremely out of the ordinarly circumstance. To my knowledge, we've never had to replace any product in this manner. And based on what you have posted, it sounds as if your issue is really with your bank. Link to comment Share on other sites More sharing options...
Mactagish Posted June 16, 2011 Share Posted June 16, 2011 We are very sorry this has not been pleasant but this is an extremely out of the ordinarly circumstance. To my knowledge, we've never had to replace any product in this manner. And based on what you have posted, it sounds as if your issue is really with your bank. That's over simplifying Yellowbeard. My issues are, in order, 1) Corsair released a product that was clearly not ready for prime time. 2) When a recall was issued, I was continually put off (2-3 times) by Corsair support "just another 24-48 hours and we'll have it sorted". I also had to contact Corsair because they did not contact me with updates, despite having my details to do so. 3) I was then told by Corsair that they couldn't organise return shipping in Australia, despite UPS servicing the area, and would have to return the faulty drive at my own cost and be out of pocket more money for several weeks until Corsair sent me a replacement cheque. 4) Having to wait for a replacement drive. The bank taking a cut to exchange foreign funds is normal - I just didn't think that would happen because I bought a faulty component from a company that generally has a trusted name. It appears that you need to be in the US to actually be able to rely on Corsair fully. Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 16, 2011 Author Share Posted June 16, 2011 That's over simplifying Yellowbeard. My issues are, in order, 1) Corsair released a product that was clearly not ready for prime time. 2) When a recall was issued, I was continually put off (2-3 times) by Corsair support "just another 24-48 hours and we'll have it sorted". I also had to contact Corsair because they did not contact me with updates, despite having my details to do so. 3) I was then told by Corsair that they couldn't organise return shipping in Australia, despite UPS servicing the area, and would have to return the faulty drive at my own cost and be out of pocket more money for several weeks until Corsair sent me a replacement cheque. 4) Having to wait for a replacement drive. The bank taking a cut to exchange foreign funds is normal - I just didn't think that would happen because I bought a faulty component from a company that generally has a trusted name. It appears that you need to be in the US to actually be able to rely on Corsair fully. Could your retailer assist you? Have you asked them about working with you on this situation? Link to comment Share on other sites More sharing options...
MathiasE Posted June 16, 2011 Share Posted June 16, 2011 Looking into it now. Thank you, unfortunately it seems I have to pay for the shipping and send the receipt so I guess I'll just turn it in to my retailer, since I'd have to cash in a cheque which as already mentioned in this thread is common practice for banks to charge for cashing foreign currency. Link to comment Share on other sites More sharing options...
technotravel Posted June 16, 2011 Share Posted June 16, 2011 I also bought a 120GB SSD from Corsair (in German) - but the code is slightly different. Is Corsair Force CSSD-F120GB2-BRKT also affected and should I send it back? It has worked without issues until now. Many thanks to enlighten me. Chris Link to comment Share on other sites More sharing options...
Wired Posted June 16, 2011 Share Posted June 16, 2011 I also bought a 120GB SSD from Corsair (in German) - but the code is slightly different. Is Corsair Force CSSD-F120GB2-BRKT also affected and should I send it back? It has worked without issues until now. Many thanks to enlighten me. Chris Completely different drive. Link to comment Share on other sites More sharing options...
klepper Posted June 16, 2011 Share Posted June 16, 2011 Yep, you were right, they just hadn't updated the RMA, so Corsair received my RMA on 6/10/2011 and I will receive my replacement on Friday the 17th, one week, that's dang pretty fast! Whoohoo weekend! can't wait. I'm impressed at Corsair all around on all points. Thanks! We have enough drives moving right now that there is no lack of drives for customers who are receiving replacements. In some RMA cases, the updated info is behind the actual events. If you want more accurate information, contact Customer Service directly using the CONTACT info. Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 16, 2011 Author Share Posted June 16, 2011 Yep, you were right, they just hadn't updated the RMA, so Corsair received my RMA on 6/10/2011 and I will receive my replacement on Friday the 17th, one week, that's dang pretty fast! Whoohoo weekend! can't wait. I'm impressed at Corsair all around on all points. Thanks! Thanks for the feedback and sorry for the delayed reporting. I'm the same way, I get anxious when my stuff is out there in "shipping land" and I can't check up on it. ::pirate:: Link to comment Share on other sites More sharing options...
yywwbb123 Posted June 16, 2011 Share Posted June 16, 2011 I have sent the drive to NL for replacement by UPS, here I just want to thank the Corsair support team,especially YB,the RMA speed was awesome compared to other company (OXX) Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 16, 2011 Author Share Posted June 16, 2011 I have sent the drive to NL for replacement by UPS, here I just want to thank the Corsair support team,especially YB,the RMA speed was awesome compared to other company (OXX) Thank you very much for the kind words. We are doing our best ::pirate:: Link to comment Share on other sites More sharing options...
Justin Lam Posted June 16, 2011 Share Posted June 16, 2011 Ok, here is interesting story. So I have my RMA request from Newegg yesterday morning 06/15/2011 by calling in. And, they set up advance replacement same day using Ups next day delivery. So, I am lucky enough to get my drive this morning 06/16/2011 cause the fact that I live like 15 miles away from Newegg, so this fast delivery makes total sense. Here's the interesting part. The drive I've got replaced from newegg this morning still start serial number with 1121015.... According to Yellowbread this drive is not a fixed drive and need to be return... What happens...??? Even more interesting, the drive I've got replaced again start with 112101576 And the drive I am about to return which bought like 2 weeks ago start with serial number 112103288. Look at the 6th digit. You'll notice that the newer drive I receive this morning even older than the one I bought 2 weeks ago........ What happens???? So, I called newegg to verify this, and they said they have no idea and control over the inventory slot......... Link to comment Share on other sites More sharing options...
Wired Posted June 16, 2011 Share Posted June 16, 2011 Only the first 4 digits relate to the date. Link to comment Share on other sites More sharing options...
Justin Lam Posted June 16, 2011 Share Posted June 16, 2011 Still, I've got a defective drive from replacement. Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 16, 2011 Author Share Posted June 16, 2011 Still, I've got a defective drive from replacement. I am looking into this for you ASAP. Please post your RMA # here. Link to comment Share on other sites More sharing options...
technotravel Posted June 16, 2011 Share Posted June 16, 2011 Completely different drive. Thx, Wired, for that. Link to comment Share on other sites More sharing options...
Curaidh Posted June 16, 2011 Share Posted June 16, 2011 Yellowbeard, can you please take a look at Case #2089701 ? The drive just failed sporadically for me but now has started to fail frequently. I rely on the drive as my OS drive and since I own an Upgrade Edition of Windows 7 I'm not allowed to do clean installs with that. Which means I would really need an advance RMA ASAP so I can reinstall my OS with the old disk present in the System and be done with it. atm I really have no spare drive nor time to start messing around with repartitioning and disk imaging etc. :/ Thanks a lot for all the effort you have put into this up to now. Link to comment Share on other sites More sharing options...
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