MathiasE Posted June 12, 2011 Share Posted June 12, 2011 :confused: I can´t understand why Corsair isn´t able to arrange a prepaid shipping label to me. I have a UPS drop off point close to my location in Sweden which Corsair have used for previous orders to me. Case nr #2082613 RMA# 1233837 UPS address information: UPS CUSTOMER CENTER - JäRFäLLA NORDICS CENTRAL OFFICE/STOCKHOLM PACKAGE CENTER UNITED PARCEL SERVICE SWEDEN A 17543 JARFALLA I find it much simpler if we don't have to arrange for reimbursment. Try again please! Got the exact same thing and I live just a couple of minutes from the very same UPS center . Case #2083734 RMA #1233995 Edit: not that I'm in a hurry though since there's no replacement disks available yet. Yes my disk is a bit messed up dropping out from the BIOS like twice a day and some underperforming, but it's still better than my old mechanical disks :P Link to comment Share on other sites More sharing options...
Synthohol Posted June 12, 2011 Share Posted June 12, 2011 guys, please understand Corsair is closed on the weekends, YB will bend over backwards to help get you guys taken care of, just give him a chance on a workday :): thats what this thread is all about, taking cases one by one for any problems encountered. Link to comment Share on other sites More sharing options...
Ekens Posted June 12, 2011 Share Posted June 12, 2011 RMA #1233533 I would also find it easier if you tried and arrange shippement again. Must be less expensive for corsair aswell. Shipping by local postoffice it 70$:bigeyes:.... Also not far away from me there is a ups dropoff point. Mail Boxes Etc. PLOENSGATE 4 YONGSTORGET 0180 0SLO Norway Another option: UPS-kundesenter UPS CUSTOMER CENTER - OSLO ULVENVEIEN 75B 0581 OSLO Norway Link to comment Share on other sites More sharing options...
Aphonic Posted June 12, 2011 Share Posted June 12, 2011 What a pile of rubbish. Corsair issued a recall for one drive size while others are also affected. Furthermore, great customer support? What about those of us using ssd in production environments? As to the first post addressing that it is an issue in only the 120, so wht, there's no blanket problem the lessor quality and parts used are just low quality? How can you look at the number of failures of the 64 and not deduce there is a further issue? 5 days plus shipping time? There should absolutely be an option to advance replace. Want to hold my credit card, fine, but I need a drive faster than what amounts to two flipping weeks. Recalling the 120, go and look at the reported failure of the performance 64’s on NewEgg or similar. I have had this drive for THREE WEEKS and will have to rebuild a production machine twice after not having it for two weeks. Even after that happens, there's no acknowledged problem with that series of drive, despite it exhibiting the exact behavior cited. I can say this, bsed on this reaction and lack of ability to advance replace, it is clear corsair anything diesn't belong in a production environment,,,best left to the gamers who can out up with multiple drive swaps and weeks of down time I guess. Seriously disappointed in this blanket response and lack of options to correct the issue. I bsically ensures I will not place this drive back into a production environment, which leaves it as a $200 paperweight. Hey corsair, why don't you just cut me a refund check since I clearly can't have faith in your products. I expect this post will be deleted, the truth sucks. Link to comment Share on other sites More sharing options...
Wired Posted June 12, 2011 Share Posted June 12, 2011 5 days plus shipping time? Therer should absolutely be an option to advance replace.It's been available for a long time: http://www.corsair.com/support/warranty/ End users may request advance replacement but must provide a valid credit card to secure the shipment Any other issues with other drives should be posted in a new thread. Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 13, 2011 Author Share Posted June 13, 2011 . Corsair issued a recall for one drive size while others are also affected. Furthermore, great customer support? What about those of us using ssd in production environments? As to the first post addressing that it is an issue in only the 120, so wht, there's no blanket problem the lessor quality and parts used are just low quality? How can you look at the number of failures of the 64 and not deduce there is a further issue?. You seem to be confused on the purpose of this thread, it's for the Force Series 3 120GB model. This issue has absolutely no relation to any Performance series drives which use a different brand of controller and different NAND flash. If you are having issues with your SSD, please open a TSX case using the link on the left side of this page. We are very sorry you are having an issue and we'll work to resolve it for you ASAP. Link to comment Share on other sites More sharing options...
Aphonic Posted June 13, 2011 Share Posted June 13, 2011 Apologies for using the wrong thread and failing to see the advance replace option (which iirc was not listed on the ram page) Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 13, 2011 Author Share Posted June 13, 2011 Users have asked about how they will know if they are getting a drive with the fix implemented. You can tell by looking at the first four numbers above the product part number on the UPC sticker. Anything with 1122 or lower needs to be returned. Anything with 1123 or above is good new product. Link to comment Share on other sites More sharing options...
yywwbb123 Posted June 13, 2011 Share Posted June 13, 2011 Case #2090610 RMA request was received on 6/12/2011 3:21:20 PM IN GMT0 And I did't receive RAM# I am in a hurry,leaving UK in next two week for whole summer holiday hope can receive new one before I leave Thanks Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 13, 2011 Author Share Posted June 13, 2011 Case #2090610 RMA request was received on 6/12/2011 3:21:20 PM IN GMT0 And I did't receive RAM# I am in a hurry,leaving UK in next two week for whole summer holiday hope can receive new one before I leave Thanks Please read the first post with respect to the time needed to process your RMA. Additionally, we are closed on weekends. Link to comment Share on other sites More sharing options...
yywwbb123 Posted June 13, 2011 Share Posted June 13, 2011 Please read the first post with respect to the time needed to process your RMA. Additionally, we are closed on weekends. :laughing:I am waiting in patient:cool: Link to comment Share on other sites More sharing options...
Mactagish Posted June 13, 2011 Share Posted June 13, 2011 Update for Australians - Corsair currently cannot provide a prepaid shipping label for Aussies. Since logging my RMA last Tuesday and posting my RMA number on another thread as directed I have not received any shipping advice despite being told I would receive it in 24-48 hours and the case was being looked at. Finally I rang Corsair customer support about an hour ago (9.00am AEST/4.00pm PST) and was told that if I hadn't received a prepaid label in another 24-48 hours, I would have to ship it at my cost to Taiwan, then scan the receipt for postage and enter it into the TSX system. Corsair would then reimburse me by cheque. If you don't want an advanced RMA, it's probably easier to just return it to your place of purchase and let them stuff around with Corsair. Mactagish Link to comment Share on other sites More sharing options...
Towle Posted June 14, 2011 Share Posted June 14, 2011 Update for Australians - Corsair currently cannot provide a prepaid shipping label for Aussies. Since logging my RMA last Tuesday and posting my RMA number on another thread as directed I have not received any shipping advice despite being told I would receive it in 24-48 hours and the case was being looked at. Finally I rang Corsair customer support about an hour ago (9.00am AEST/4.00pm PST) and was told that if I hadn't received a prepaid label in another 24-48 hours, I would have to ship it at my cost to Taiwan, then scan the receipt for postage and enter it into the TSX system. Corsair would then reimburse me by cheque. If you don't want an advanced RMA, it's probably easier to just return it to your place of purchase and let them stuff around with Corsair. Mactagish Mate I have been provided two UPS account numbers by Corsair (I don't think it is wise to publicly disclose them) and you need to register on UPS website and print label out , trust me it can be done I have sent mine to Taiwan but it was held up but eventually arrived. Just get them to give you the account number for UPS shipping at their expense and UPS come and pick up your drive from your address. They will put the label in an adhesive pocket and attach to your package. What they are telling you is BS . they just need to give you the account number for UPS and then you register at http://www.ups.com/content/us/en/resources/ship/ecs_start_guide.html and arrange collection through their website. You can print out label via UPS website. You need to register for UPS CampusShip. The information you were given is not correct and another reason why I would not give them my hard-earned dollar in the future. Link to comment Share on other sites More sharing options...
tornat Posted June 14, 2011 Share Posted June 14, 2011 Hi at All, I'm from south Italy, I have been lucky with the RMA operation (#1234377), in about 24 hour I've received the shipping label and the invoice to send my SSD to the Netherland Center... UPS service have come at my address and keep the pack just yesterday, and now I follow it by Track Id number... I've one question... in the shipping label the destination was ALMERE (Netherland), so why my pack is leaving Europe and come to FREMONT, CA, US? It's a normal procedures or there is a problem? Thanks in advance, and I wish you know that you have my best consideration about the way you solve this issue. Stefano Link to comment Share on other sites More sharing options...
Holco Posted June 14, 2011 Share Posted June 14, 2011 RE: Case #2084734 I sent below email to Tech Support last Friday. Never got a response, so I called today. I was told the new drives won't be in stock until Wednesday (6/15) and they cannot setup an advanced return until then??? My concern is, will the pre-paid return label still be good? Am I going to end up paying for shipping on an advanced return? The CS agent said he couldn't answer that question. Said I'd need to call back on Wednesday. Of course, now that everybody has found out about this recall, Corsair's phones are getting pretty busy. My "6 minute hold time" was about 35 minutes. For what it's worth, I almost hate returning the drive. It's been running like a champ on my older (MSI P45 Platinum - Core 2 Duo E8500) system. But I know it needs to be done. ------------------------------------------------------------------------- Technical Support RMA Email Sent. RMA #1234052 6/9/2011 1:50:16 PM Technical Support Dear Customer, Corsair will be changing the SSD firmware and the hardware components. Please see the attached return shipping label for your convenience. Thank you! 6/10/2011 7:01:57 PM You Thank you. Is it possible to request an advanced rma? This SSD has already been installed on a computer used for work purposes daily. My only other option would be to purchase another hard drive to use while waiting for the replacement SSD to arrive. Thank you for your consideration. 6/10/2011 7:34:02 PM Link to comment Share on other sites More sharing options...
dahok Posted June 14, 2011 Share Posted June 14, 2011 waiting for new RMA labels, my City is not on the ones i got. (or can i add manually?) #2081913 are / when there are drives avabilble in the netherland RMA Station? Link to comment Share on other sites More sharing options...
klepper Posted June 15, 2011 Share Posted June 15, 2011 Just got an email from Newegg (6/15) saying they got a new batch in stock and will offer advanced exchange. Dang, maybe I should have waited and did my exchange through Newegg, Corsair received my return package six days ago and the RMA is still marked as "not received." (so much for up to 24 hours -eh?) I realize they are certainly swamped but I thought we'd get priority over Newegg. They started selling the drives again yesterday (6/14). I think it's probably better to replace the bad drives from existing customers on the bleeding edge (the most loyal, most educated and richest customers) before you start to sell new drives to new people, priority wise. But hey, that's just me. Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 15, 2011 Author Share Posted June 15, 2011 Just got an email from Newegg (6/15) saying they got a new batch in stock and will offer advanced exchange. Dang, maybe I should have waited and did my exchange through Newegg, Corsair received my return package six days ago and the RMA is still marked as "not received." (so much for up to 24 hours -eh?) I realize they are certainly swamped but I thought we'd get priority over Newegg. They started selling the drives again yesterday (6/14). I think it's probably better to replace the bad drives from existing customers on the bleeding edge (the most loyal, most educated and richest customers) before you start to sell new drives to new people, priority wise. But hey, that's just me. We have enough drives moving right now that there is no lack of drives for customers who are receiving replacements. In some RMA cases, the updated info is behind the actual events. If you want more accurate information, contact Customer Service directly using the CONTACT info. Link to comment Share on other sites More sharing options...
acavella Posted June 15, 2011 Share Posted June 15, 2011 I would like to voice my concerns about this entire RMA process. Unfortunately, after 8 days Corsair has been unable to resolve the issues associated with my RMA. As a US service member stationed overseas I have no choice but to use an APO address. I understand Corsair's previous policy of being unable to ship to APO/FPO addresses. However, in the case of a MASS recall, it would seem only logical that Corsair would adjust their policy and make special considerations for APO/FPO customers in this situation. The customer service department has been far from helpful and has offered no resolution. Despite responding to customer service inquires within 5 minutes, I receive no response back on average for 72 hours. Luckily for me, my retailer (Newegg.com) has be more than willing to Advance RMA my drive and pay for all shipping costs. I am at the point where I can no longer justify using Corsair products. The lack of support I have received in this case and a previous memory RMA is appalling. It is unreasonable for me to assume that all products that I receive from Corsair or any retailer will work flawlessly 100% of the time. However, due to the fact that Corsair will not offer service on these products because they will not ship via the United States Postal Service, is in my opinion unreasonable and flat out unacceptable. I have come to the conclusion that it would be almost insane for me to purchase Corsair products in the future. As a military member I am offered zero warranty from Corsair, that is unless I want to buy a $800+ round trip plane ticket back to the US and return the product from my home there. I can also no longer justify recommending Corsair products to any of my coworkers or anyone else stationed overseas. This is a very easy matter to resolve Corsair, I think it is time to take a look at your policies regarding military members that are required (by their job, duty, etc...) to maintain an APO/FPO address. Thanks, Tony Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 15, 2011 Author Share Posted June 15, 2011 acavella, please post your RMA # or case # here. Link to comment Share on other sites More sharing options...
acavella Posted June 15, 2011 Share Posted June 15, 2011 Case #2081476 Link to comment Share on other sites More sharing options...
MathiasE Posted June 15, 2011 Share Posted June 15, 2011 Any update on Case #2083734 RMA #1233995 ? Last news I got on this was 6 days ago when I got this "Dear Customer, We are unable to provide a prepaid shipping label for your location at this time. We are working closely with our shipper and kindly ask 48 hours for a resolution to this issue." As stated earlier in this thread I do have a UPS center within 10 minutes driving distance so I find it odd you can't fix it with ease. Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 15, 2011 Author Share Posted June 15, 2011 Case #2081476 Looking into it again, sorry for the difficulties and delay. Any update on Case #2083734 RMA #1233995 ? Last news I got on this was 6 days ago when I got this "Dear Customer, We are unable to provide a prepaid shipping label for your location at this time. We are working closely with our shipper and kindly ask 48 hours for a resolution to this issue." As stated earlier in this thread I do have a UPS center within 10 minutes driving distance so I find it odd you can't fix it with ease. Looking into it now. Link to comment Share on other sites More sharing options...
acavella Posted June 15, 2011 Share Posted June 15, 2011 Yellowbeard, at this point there is really no longer a need to look in to my RMA as I will be sending it back through Newegg. However, I didn't know where else to express my concerns over the entire process. I would like to see Corsair address this in the future and again make Corsair a valid purchasing option for me again. Like I said, I don't expect 100% of my purchases to work 100% of the time. However, I don't think Corsair should restrict themselves to UPS only and alienate (maybe not a huge market) but definitely part of their customer base. Because without APO/FPO shipping Corsair products basically come to military members overseas "as is" and without warranty. Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 15, 2011 Author Share Posted June 15, 2011 Yellowbeard, at this point there is really no longer a need to look in to my RMA as I will be sending it back through Newegg. However, I didn't know where else to express my concerns over the entire process. I would like to see Corsair address this in the future and again make Corsair a valid purchasing option for me again. Like I said, I don't expect 100% of my purchases to work 100% of the time. However, I don't think Corsair should restrict themselves to UPS only and alienate (maybe not a huge market) but definitely part of their customer base. Because without APO/FPO shipping Corsair products basically come to military members overseas "as is" and without warranty. CSG in general is aware of this issue and of your situation specifically. I feel really bad for 2 reasons here, 1 that our drive gave you issues and 2, that we were unable to suitably follow up with a timely replacement. Please accept my apology :(: Link to comment Share on other sites More sharing options...
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