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Corsair Force Series 3 SSD Issue Resolution: Drive Return Procedure


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Hello I submitted this Saturday July 9th, being a Saturday I did not expect a response to around Tuesday. Never heard anything so I called on Wednesday morning and the guy sounded like he was dead and very unenthusiatic to help me. Well I told him I had a case and was waiting on an RMA. He approved it and I got the RMA in email within 20 minutes. I waited a bit longer and I got my shipping label, but was not prepaid, so I called back and I spoke with someone and she told me it would be 24 hours or so before I would get the prepaid label, this was Wednesday, the 13th. I waited until Thursday 3pm and never got the label so paid my own shipping and sent it to you from Napa to Fremont.(by the way, to this day I still have not gotten the prepaid label in email) It was received at 1:30 on Friday the 15th at your Fremont location, but said 24r hours to update in the system, so it showed as being received Monday the 18th. I forgot the say the drive was one of the ones with serial of the bad lot of drive. I then got I got this email that same day on Monday saying this:

 

We wanted to let you know that we have received your return package for RMA number 1240860. Your returned product is staged for review by our returns department, and we will be contacting you shortly regarding repair or replacement. Please note we are currently experiencing delays with warranty replacement shipments, please allow for an additional 5 business days for processing.

 

I am not sure why their is question or not it's repaired or replace when it's from the bad lot of drives and it should just be verified by serial number and replaced. So I have a brand new computer here I can't use and it will be 2 weeks from tomorrow since I issued the case online and I check status again of my RMA an NO UPDATE whatsover. On a known issue drive failure I feel these should be replaced right away and since I paid the shipping to get it to you, you didn't pay out of your pocket to ship. If we can't get this don't by early next week, then I would just like my defective drive returned to me and my retailer will replace it without question.

 

Thank you.

 

Please use the CONTACT tab at http://www.corsair.com and contact Customer Service directly.

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Hello,

I tried customer service first, they were awful, not even customer service, so I am not going to buy Corsair every again and I am in IT Support and I am going to discourage my IT coworkers and also end users from ever buying Corsair. I also work for a technology company and I am going to bring it up to the bosses too. Thanks for nothing. Whole reason I posted her is because of you saying so if were not getting results, what a waste of time.

 

Tom Williams

 

:mad:

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Hello,

I tried customer service first, they were awful, not even customer service, so I am not going to buy Corsair every again and I am in IT Support and I am going to discourage my IT coworkers and also end users from ever buying Corsair. I also work for a technology company and I am going to bring it up to the bosses too. Thanks for nothing. Whole reason I posted her is because of you saying so if were not getting results, what a waste of time.

 

Tom Williams

 

:mad:

 

We certainly are not perfect and we do make mistakes. When, we do make mistakes, we acknowledge it and try to rectify the situation. I hope that our error is not so grave that it causes us to lose a customer. If you would like assistance with your RMA you will need to speak with customer service. You should call them, request a supervisor and explain what has occurred. We'll fix it and I am certain that we can resolve to the complete satisfaction of you and your IT department.

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I was reading today customer reviews from online shops, reviews from yesterday and day before yesterday and they all were not satisfied. So the question comes, is this now really reeally fixed or still not ?

I need to buy SSD and since I'm in Europe ordering from USA shop and sending it back for RMA will cause lot of problems and money too. So I need to be sure this now works its fixed or I'll need to buy SSD from some other company.

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Quem mais enfrentando problemas com force 3 120?Omais absurdo e nao haver um parecer da corsair em relação a isso!!!!!

Para:

Traduza

Tradução Humana

Who more facing problems with vigor 3 120 ?No absurd and do not have an opinion of the corsair in relation to this.

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Quem mais enfrentando problemas com force 3 120?Omais absurdo e nao haver um parecer da corsair em relação a isso!!!!!

Para:

Traduza

Tradução Humana

Who more facing problems with vigor 3 120 ?No absurd and do not have an opinion of the corsair in relation to this.

Your translation software isn't working that well.
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We certainly are not perfect and we do make mistakes. When, we do make mistakes, we acknowledge it and try to rectify the situation. I hope that our error is not so grave that it causes us to lose a customer. If you would like assistance with your RMA you will need to speak with customer service. You should call them, request a supervisor and explain what has occurred. We'll fix it and I am certain that we can resolve to the complete satisfaction of you and your IT department.

 

 

No thanks and the customer service hours are normal business hours Monday-Friday when people work so that's another inconvenience. I have just given up on the whole thing and Corsair and I will recommend against Corsair in IT Support and people who ask me what they should buy and that is a lot since I fix their corporate pc's.

 

:(:

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No thanks and the customer service hours are normal business hours Monday-Friday when people work so that's another inconvenience. I have just given up on the whole thing and Corsair and I will recommend against Corsair in IT Support and people who ask me what they should buy and that is a lot since I fix their corporate pc's.

 

:(:

 

Sorry to hear that. The offer stands regardless. Be sure to show people this post when you do hand out advice so that they will realize that it is your personal choice to refuse our offer of service. Good luck with your future endeavors and other brands of computer hardware. ::pirate::

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You may remove me from the forum if you like.

 

No need for Corsair to edit your posts or your profile. You can remove your own profile or simply choose to not come back. We prefer to leave the option open in the event that you do choose to accept our offer to help you.

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ok so here's my question. since the drive exhibits the same issues as another competitor and they have already reported the issues with stuttering/resuming from sleep and other issues and have fixed it with an updated firmware with SF... why hasn't corsair attempted to get said firmware for the GT/F3 drives? Doesn't bode well to constantly have to RMA the drive and /pray the drive you get back is fixed for you.
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ok so here's my question. since the drive exhibits the same issues as another competitor and they have already reported the issues with stuttering/resuming from sleep and other issues and have fixed it with an updated firmware with SF... why hasn't corsair attempted to get said firmware for the GT/F3 drives? Doesn't bode well to constantly have to RMA the drive and /pray the drive you get back is fixed for you.

 

We are in fact working with SandForce on this issue. But, we cannot promise any ETA on a resolution at this time. And, keep in mind that you may be referring to a competitor that uses a proprietary PCB and firmware. Therefore, it's not a direct fix to simply clone the firmware.

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the pcb shouldn't matter. Thats like saying the bios on a reference 5870 won't work on a non-reference 5870 design. PCB layout has little to do with firmware and chipset. You still use the same SF chip which requires specific input/outputs, how you lay those outputs on whatever layer PCB you choose is up to you. The core methodology for the fix that was implemented by your competitor should be easily mimic'd and modified to work with your firmware. The fact that SF is releasing new FW for the Vrtx should imply that its a SF issue and logic would guide that the same chip is used in your drives, so a similar fix should be easily implemented. I find it rather interesting that I initially pointed out that the GT used the same controller as the F3 and Vrtx 3 drives but you yourself said the GT's weren't affected... looks like I was right since it's a controller issue.
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So basically they still can't guarantee I will get good drive, without any problems. This sounds like Corsair is emailing with SandForce so sometime this year fix just might be actually available... like nobody is in any hurry whatsoever... very veeery strange business policy Corsair has. Till then competition will swallow everything left on SSD market, but since Corsair is not interesting or too tooooo slow, that will happen for sure.

I rather pay even extra $50 bucks for actual working SSD then less for non-working, problematic, data losing etc.. drive.

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Also, whats the latest version of the drive out? 1125, 26, 27? Just curious as I received one recently and its 1125.

 

*Editing to stay on topic. I don't feel the need to prove I have knowledge of hardware design, microprocessor coding and PCB layout design/fab.

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Also, whats the latest version of the drive out? 1125, 26, 27? Just curious as I received one recently and its 1125.

 

*Editing to stay on topic. I don't feel the need to prove I have knowledge of hardware design, microprocessor coding and PCB layout design/fab.

 

Those aren't version numbers, just serial numbers. The first 2 digits = the year (2011), the second 2 digits = the week of production.

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Thanks for the info. Going to try a few recommendations I found over at a competitors forums regarding how to fix these issues and potentially avoid these issues. I'll report back if anything works.

 

It might be worth a look at your motherboard's forum. I believe that some of these problems are more related to MB set ups than problems with these drives. After experiencing freezes every 15 minutes or so, mine has been working flawlessly after reading some tweaks on a forum that address problems with my motherboard. No BSOD, no freezing, sleep works... very reliable at this point.

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Se alguem puder traduzir para o ingles talvez seja de grande ajuda,tenho um force 3 120 e tendo sempre problemas ate que resolvi nao instalar drive intel e tudo voltou a normal sem congelamentos e telas azuis!!!!
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