x509 Posted January 4, 2011 Share Posted January 4, 2011 I bought this power supply about a month ago to put into a new system that I'm building up, and it's worked fine. Quiet, no problems there. The other day, one of the drives wasn't working when I booted my new system. Turns out of the SATA power connectors was broken, so the connector simply would not stay on the drive. That explains why the drive wasn't working. This cable has two SATA connectors. How do I get a replacement? I'm assuming that this is covered under the warranty. Thanks. Link to comment Share on other sites More sharing options...
Wired Posted January 4, 2011 Share Posted January 4, 2011 Fill out the RMA form and they'll help you out. Link to comment Share on other sites More sharing options...
x509 Posted January 10, 2011 Author Share Posted January 10, 2011 Fill out the RMA form and they'll help you out. Wired, I just tried for the second time to fill out the online RMA form. Each time I got a 404 message. I went to the FAQ section, and read the article about RMA, then clicked on the link. I think this is that link: http://www.corsair.com/warranty/default.aspx Thanks for helping. Link to comment Share on other sites More sharing options...
Wired Posted January 10, 2011 Share Posted January 10, 2011 New link's on the left. Link to comment Share on other sites More sharing options...
x509 Posted January 11, 2011 Author Share Posted January 11, 2011 New link's on the left. Thank you! Link to comment Share on other sites More sharing options...
x509 Posted January 15, 2011 Author Share Posted January 15, 2011 New link's on the left. Wired, I submitted the RMA form on 1/10. It's now 1/14 and I still don't have a response. Is this normal? Thanks. Link to comment Share on other sites More sharing options...
Wired Posted January 15, 2011 Share Posted January 15, 2011 No, however you may want to check your spam filter in case it caught the response. Have you logged in to the ticket system to see if there was a response there as well? What's your case number? Link to comment Share on other sites More sharing options...
x509 Posted February 11, 2011 Author Share Posted February 11, 2011 No, however you may want to check your spam filter in case it caught the response. Have you logged in to the ticket system to see if there was a response there as well? What's your case number? :D: Ok, so a few weeks passed, with nothing back from Corsair. I've been travelling a lot for my job, so my attention was elsewhere. Then I sent an email to Corsair support asking about my RMA. Right away, I got back a very nice email from support. Email said I did NOT need to return the old cable, and Corsair would send me a replacement. And when I got back home yesterday, the replacement cable from Corsair was in my pile of new mail. Thanks Corsair. :D: Link to comment Share on other sites More sharing options...
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