rockyourazz Posted January 2, 2011 Share Posted January 2, 2011 Hi there... I have a problem with the AC cable that I recieved with my AX850. The prblem is it does not have a ground pin - instead it had a hole on the different side of the regular ground and two small copper crevices on the top and bottom. When I plug it in it makes my whole aluminum case charged and it can be felt going through as an electric zap whenever handled - which is a lot..... even the smoothness of the aluminum is changed when you slide your fingers on it there is a sensation of a rough surface when the AC is plugged in. When checking the AC wire I noticed that there was no symbol of the standards institution for my country (Israel)..... For this reason and the one above it I decided to disconnect the cable from the PSU..... I have read somewhere that every device should be used with its own cable that came with it.....and if it came with or without a ground pin - it was designed that way and was meant to be used that way..... so i'm having a little dilemma about what to do - I don't want to damage any of my new components by using a wrong AC cable......It's a brand new build and I am getting paranoid..... I wanted to ask anyone who knows if: 1) Have I recieved the correct cable with my unit? 2) Should I use it without the ground? or just use one from an old screen that has a ground pin? 3) Should I try to put a new pin in the copper hole (is it ground?) or should I connect a copper strip from either top or bottom crevice to the ground (is this the ground?) 4) Should I try to contact corsair and ask them what to do? I tried to earlier but it isn't that simple - I have to file an RMA to contact them and I don't need one - I don't know how to contact corsair for random problems like these....... If anyone has a tip on what I should do I would thank them very much..... Thanks again to anyone who read this, Roy EDIT: P.S. The AC cable that came with my AX850 is a Linetek LP-33 and is meant for europe according to Linetek's site - I don't see a symbol of The Standards Institution Of Israel listed for this cable..... Link to comment Share on other sites More sharing options...
Wired Posted January 2, 2011 Share Posted January 2, 2011 The RMA form covers all aspects of tech support. Link to comment Share on other sites More sharing options...
rockyourazz Posted January 2, 2011 Author Share Posted January 2, 2011 Thanks for the quick reply Wired..... I didn't know that.... I'll do so..... Thank you, Roy Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 3, 2011 Corsair Employees Share Posted January 3, 2011 Please ask your reseller if they have a cable they can give you and if they do not please request by sending an email with your name address and phone number to jackflash@corsairmemory.com. Link to comment Share on other sites More sharing options...
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