lotfollahi Posted December 12, 2010 Share Posted December 12, 2010 I bought a 16 GB voyager GT and I have made sure that every time i want to unplug it to do it correctly. I had saved a lot of information on it. although I bak up files every week I hadn't had the chance to do it for the past two weeks. unfortunately last time when i wanted to back up and when i plugged it in it suddenly said THE DISK IN DRIVE F IS NOT FORMATTED the bluse light goes on the USB flash and it continues to be lit up. is there any way I can recover my data? Thanks for the help Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 13, 2010 Corsair Employees Share Posted December 13, 2010 Please try and format your Flash Voyager with Corsair EZ-Recover Utility. Please note; this will not recover Data; it’s made to recover the FAT table for the Flash drive. But First if you need to recover some data there are some third party utilities available that may help you if you have some data you need to recover from this site. If you still have problems, let’s get it replaced. Please use the RMA request found in TSXpress or follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! Link to comment Share on other sites More sharing options...
lotfollahi Posted December 13, 2010 Author Share Posted December 13, 2010 Hi RAM Guy Thank you for the response. none of the items worked. Now, I am from Australia (DOWN UNDER) so two issues: 1. do I have to post this to US? it will cost me a lot? 2. will you return the old one. I have a friend who beleives DATA can be recoverd but the flash has to be opened up. he is an electronic enginering genius. I really need the data on the usb so I am willing to try any luck. Please let me know what's the go. BTW my case number is 1805999. Regards Sam Link to comment Share on other sites More sharing options...
Wired Posted December 14, 2010 Share Posted December 14, 2010 1. US or Taiwan are the closest RMA depots. 2. No. Get an RMA #, then talk to customer service telling them that you'd like to try a data recovery service first. That way they can set up the RMA knowing it's coming in pieces. Link to comment Share on other sites More sharing options...
lotfollahi Posted December 14, 2010 Author Share Posted December 14, 2010 Hi Wired thankyou 1. where is Taiwan's address 2. how do I set up an RMA? Regards Sam Link to comment Share on other sites More sharing options...
Wired Posted December 14, 2010 Share Posted December 14, 2010 RMA link is on the left. After it's approved they'll give you the address and other info. Link to comment Share on other sites More sharing options...
lotfollahi Posted December 19, 2010 Author Share Posted December 19, 2010 How much longer do i have to wait from a response from corsair. this is not fair. i have paid $80 for a piece of hardware that doesn't work. My case number is 1805999. Please follow up. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 21, 2010 Corsair Employees Share Posted December 21, 2010 I have resent the RMA to you but if its still the USA address our customer service will send you the right address shortly.Our Hours are from Monday Through Friday 8:30 AM to 5:30 PM Pacific Time excluding Holidays. Sorry but we are not open on Weekends. Link to comment Share on other sites More sharing options...
lotfollahi Posted December 21, 2010 Author Share Posted December 21, 2010 sorry RAM guy but you are really confusing me.I have had no reposne in regards to my querry that i will be sending the 16 Gb Gt in pieces yet. (i did what Wired said in POST ID # = 480303 ). but no response from any customer representative or anyone else. my RMA # is 1805999.I have to send the 16 Gb corsair in pieces as I really need the information on the USB. I am so disappointed and pieced off with corsair. Pleaser respond to my querry and don't send me around circles. where do i have to post this USB to get a replacement?????? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 21, 2010 Corsair Employees Share Posted December 21, 2010 Our hours are 8:30 AM to 5:30 PM Pacific Time Monday Through Friday Excluding Holidays; please give it a few hours as we have only just got in the office this morning. Link to comment Share on other sites More sharing options...
lotfollahi Posted January 11, 2011 Author Share Posted January 11, 2011 Hi Ram Guy Can you please provide me with an address which I can send my Voyager GT to get it replaced. It has taken more than a month now that I have lodge my claim and have had no answer from your support team. Thankyou Link to comment Share on other sites More sharing options...
Wired Posted January 11, 2011 Share Posted January 11, 2011 The address is on the website, HOWEVER without an RMA number it'll end up in limbo. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 12, 2011 Corsair Employees Share Posted January 12, 2011 I am sorry but you will need to contact our customer service and they will be happy to help you with this, the number is on the contact link on the main web site. If you are out of the USA you can use skype and call the 888 number. Link to comment Share on other sites More sharing options...
lotfollahi Posted February 27, 2011 Author Share Posted February 27, 2011 I am sorry but you will need to contact our customer service and they will be happy to help you with this, the number is on the contact link on the main web site. If you are out of the USA you can use skype and call the 888 number. HI RAM GUY PLEASE HELP ME AS I AM GETTING MORE AND MORE CONFUSED. THIS IS THE CASE NUMBER THAT I HAVE. Case #1805999 Can you please check to see if this is active and what is the next step that I need to take? Regards Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 1, 2011 Corsair Employees Share Posted March 1, 2011 Yes it is active. Please contact customer service for further assistance. Link to comment Share on other sites More sharing options...
lotfollahi Posted March 21, 2011 Author Share Posted March 21, 2011 Hi Ram Guy when i login to RMA status it says that it has been posted out BUT it hasn't been posted. Look I don't want to be rude but apparently you guys don't give a damn. PLEASE TELL ME WHAT TO DO NOW. WHERE SHOULD I SEND THIS USB TO BE REPLACED. PLEASE DON'T SEND ME GOING ROUND CIRCLES. Link to comment Share on other sites More sharing options...
Wired Posted March 21, 2011 Share Posted March 21, 2011 As Ram Guy stated: Contact Customer Service: http://www.corsair.com/customcontact/customerservice/ Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 22, 2011 Corsair Employees Share Posted March 22, 2011 I have sent them another message to contact you but the RMA was issued and the email was sent to your yahoo address please check the spam folder as that is likely where it may be if you still don't have the RMA conformation email. Link to comment Share on other sites More sharing options...
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