Fleabit Posted December 9, 2010 Share Posted December 9, 2010 I few months ago I purchased the retail version of the Reactor 120 SSD, which frequently failed to be recognised by the BIOS on a cold boot. As a consequence I returned the drive under RMA7631482, including the SSD mounting kit that comes with the retail package. I finally received the replacement today, a refurbished Reactor 120, but without any mounting kit. Can some organise to send me one? I know you can buy them online but I don't see why I should fork out more cash for something that was included in the retail product. Thanks Link to comment Share on other sites More sharing options...
Wired Posted December 9, 2010 Share Posted December 9, 2010 They don't ask for mounting kits to be sent back, so they assumed that you still had yours. Contact customerservice@corsair.com to see what can be done. Link to comment Share on other sites More sharing options...
Fleabit Posted December 9, 2010 Author Share Posted December 9, 2010 I understand now. I read on the FAQs that I should send the SSD back with the original packaging. I though this meant the mounting kit as well. Normally I would have expected a retail package back as a replacement. This is the first time I've had a refurbished unit back. I'll contact customer services and see what they can do. Cheers Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 9, 2010 Corsair Employees Share Posted December 9, 2010 Please contact our customer service they will send out the mounting kit, or send an email request to jackflash@corsairmemory.com along with your name address and phone number and the model of the drive they will be sent right out. Link to comment Share on other sites More sharing options...
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