Faulty ram obsolete, offered items lesser value

[mganddrea]

Hi,

I'm new to this forum and would like to know your opinion.

This is the communication between me and corsair....

 

Thank you for choosing Corsair.

 

We have received your RMA 1194982 which unfortunately is for an obsolete/discontinued product which is no longer available for direct replacement. Under our warranty policy we are able to offer you alternate replacement. Please confirm to us at your earliest convenience.

 

Returned Product: CMG6GX3M3A2000C8

Returned Qty: 1 SET

Potential/Alternate Replacement: CMT6GX3M3A2000C8

 

We apologize for any inconvenience you have encountered. We look forward hearing from you. Thank you!

My response ..................

Hi,

I bought 2 sets of the CMG6GX3M3A2000C8 ram and I currently have the other set in my system. The replacement ram you've offered me has different timings and is over £150 cheaper than the original ram I bought.

I would like to request a refund of the original amount I paid.

I can email you a copy of the reciept if desired. I paid £275 incl vat (uk vat)

Thanks.

 

They Responded ..................

Thank you for your reply. Unfortunately, we do no offer direct refunds. Warranty is only for replacement. If you have a part that you would like to have as a replacement instead, please provide it to me and I will have our manager review your case.

 

Thank you

I said.................................

Hi,

Regarding your reply, there are two items I've seen, both produced by Corsair.

I'd like the "Corsair 800d" pc case and "128gb Corsair Flash voyager gtr usb flash drive"

I currently have Corsair ram and Corsair power. These items would complete my set.

I would accept these items as full compensation for the unobtainable ram I've returned, and remain a happy customer of Corsair.

Kind regards,

They said.....................

Thank you for your patience and we apologize for the inconvenience. Your have been approved for replacement of CMFVYA128GBGT2. Your replacement will be shipping out within 1-2 business days. Once it shipped you will receive an email with tracking information. You may also contact us again to get the tracking number.

 

Please let us know if you have any questions.

 

Thank you for choosing Corsair! We appreciate your business

I said.............................

As a single unit then I must decline. This is not a fair trade and I feel you don't value my custom.

 

If you had my ram in stock, I could sell on ebay for $535 (£350) and have enough to purchase both the items I asked for.

Please reconsider my original request for both of the following items :-

1. CMFVYA128GBGT2

2. Part #CC800DW - Corsair CC800DW Obsidian 800D Full Tower Case

 

I can't see how this was overlooked on the last email.

This is twice you have offered me an exchange worth less than my original purchase.

Please reconsider what you have offered, and provide me with the "legendary service" I have heard so much about.

I worked nearly 2 weeks to pay for that ram.

Since I bought the ram, the price has increased for my particular modules.

As Corsair can't provide me with either a refund, nor a replacement I can use with the other 6gb ram I have remaining, is it fair to ask for these items?

I now have to spend my case and usb money to replace my ram.

Surely under these circumstances they should be more accommodating instead of trying to palm me off with something of lesser quality and performance or value.

I made mention of "these items" and "both" more than once and they seem to have been purposly ignored as the item number is for the usb pen (Mentioned second), the cheapest of the two items.

For those wondering, the usb is available for £100 plus vat/post and the case is available for £189 plus vat and post. (Corsair pay no vat if no sale)

The ram is less than 1 year old

[Wired]

... nor a replacement I can use with the other 6gb ram I have remaining

One thing to note is that it's never recommended to mix memory that hasn't been tested together, namely your original config of running 2 kits of CMG6GX3M3A2000C8. They cannot guarantee that you'd be able to run the memory at their rated specs in that configuration because they haven't tested those two kits together.

 

Suggestion: ask for CMD12GX3M6A1600C8 as a replacement of both kits. That way you have 12 GB of 2000 MHz memory @ 8-8-8-24. You get your system running as it was at the same spec with the bonus of your memory being guaranteed in that config.

 

Sidenote: as for the price of memory, it's always changing due to the constant price fluctuations of ICs.

[mganddrea]

Hi Wired, Nice one for responding to my post.

That replacement you suggested seems rated for 1600Mhz as apposed to the 2000Mhz mentioned in your post. Is that the model number you meant to send only i've noticed the full 12gig set is cheaper than a 6gig version of my current ram.

I like the idea of the case and the usb drive, even if it means buying it from my own pocket.

I was just a bit miffed at the fact they "overlooked" any mention for two items and chose the cheapest and told me it's on it's way.

It's like picking my cake and making me eat it. LOL

Ideally they would of told me they couldn't do it and perhaps asked me to contribute towards it, but to not even acknowledge it makes it simply rude !!

[Wired]

Bah, you're right, I misread the part number. Looks like the closest 12 GB 2000 MHz kit is CAS 9. Not surprising since you're putting a TON of stress on the memory controller.

 

Were you able to get all 6 sticks to run @ 2000 MHz, 8-8-8-24 and stable?

[Yellowbeard]

Ideally they would of told me they couldn't do it and perhaps asked me to contribute towards it, but to not even acknowledge it makes it simply rude !!

 

It could simply be a misunderstanding.

 

Situations like this are best handled in private, 1 on 1 with the customer service representative with which you are dealing. Tech support cannot assist with this. If you are not happy with the options you have been offered, ask to communicate with a customer service supervisor.

[mganddrea]

I agree that it could be a misunderstanding. Perhaps as i'm based in the uk, and them in the netherlands there is a language barrier.

Normally I would try speak with a supervisor, but in this case, it's already been presented to a supervisor, as the rep I'm speaking with needed a higher member of staff to authorise a different replacement.

I'm waiting for a response to my last email.

I'll report back when I hear more. You never know, I could be singing praises of corsair customer services yet!!

[mganddrea]

Were you able to get all 6 sticks to run @ 2000 MHz, 8-8-8-24 and stable?

 

No, I never got 12gig to run stable at 2000Mhz

I got 1814Mhz stable with core i7 oc'd to 3.8Ghz (21 x 181) 65321 qpi 1.16250 volts with northbridge oc'd to 3992Ghz. 16hrs prime tested with no rounding errors.

It's all water cooled (cpu,nb,sb,voltage regs, graphics) and it's the asus p6t7 ws super computer mobo.

When I purchased them, I wasn't aware that 2 sets would render the 2000Mhz rated spec useless. I've been tempted to sell them on occasion and get 3 x 4gb sticks to keep the 2000Mhz option open. I would of pushed for replacing all six dimms for that option if corsair produced 4gig sticks.

[Wired]

If you emailed customer service or RMA support, they're in California, not NL. NL's just an RMA depot IIRC.

[mganddrea]

Lol.

No Language barrier then !!

[RAM GUY]

And you may never get two sets of CMT6GX3M3A2000C8 or CMG6GX3M3A2000C8 to run at Full speed they are not tested that way and officially we would suggest DDR1600 or DDR1866 when mixing sets of memory.