mganddrea Posted December 9, 2010 Share Posted December 9, 2010 Hi, I'm new to this forum and would like to know your opinion. This is the communication between me and corsair.... Thank you for choosing Corsair. We have received your RMA 1194982 which unfortunately is for an obsolete/discontinued product which is no longer available for direct replacement. Under our warranty policy we are able to offer you alternate replacement. Please confirm to us at your earliest convenience. Returned Product: CMG6GX3M3A2000C8 Returned Qty: 1 SET Potential/Alternate Replacement: CMT6GX3M3A2000C8 We apologize for any inconvenience you have encountered. We look forward hearing from you. Thank you!My response .................. Hi, I bought 2 sets of the CMG6GX3M3A2000C8 ram and I currently have the other set in my system. The replacement ram you've offered me has different timings and is over £150 cheaper than the original ram I bought. I would like to request a refund of the original amount I paid. I can email you a copy of the reciept if desired. I paid £275 incl vat (uk vat) Thanks. They Responded .................. Thank you for your reply. Unfortunately, we do no offer direct refunds. Warranty is only for replacement. If you have a part that you would like to have as a replacement instead, please provide it to me and I will have our manager review your case. Thank you I said................................. Hi, Regarding your reply, there are two items I've seen, both produced by Corsair. I'd like the "Corsair 800d" pc case and "128gb Corsair Flash voyager gtr usb flash drive" I currently have Corsair ram and Corsair power. These items would complete my set. I would accept these items as full compensation for the unobtainable ram I've returned, and remain a happy customer of Corsair. Kind regards, They said..................... Thank you for your patience and we apologize for the inconvenience. Your have been approved for replacement of CMFVYA128GBGT2. Your replacement will be shipping out within 1-2 business days. Once it shipped you will receive an email with tracking information. You may also contact us again to get the tracking number. Please let us know if you have any questions. Thank you for choosing Corsair! We appreciate your business I said............................. As a single unit then I must decline. This is not a fair trade and I feel you don't value my custom. If you had my ram in stock, I could sell on ebay for $535 (£350) and have enough to purchase both the items I asked for. Please reconsider my original request for both of the following items :- 1. CMFVYA128GBGT2 2. Part #CC800DW - Corsair CC800DW Obsidian 800D Full Tower Case I can't see how this was overlooked on the last email. This is twice you have offered me an exchange worth less than my original purchase. Please reconsider what you have offered, and provide me with the "legendary service" I have heard so much about. I worked nearly 2 weeks to pay for that ram. Since I bought the ram, the price has increased for my particular modules. As Corsair can't provide me with either a refund, nor a replacement I can use with the other 6gb ram I have remaining, is it fair to ask for these items? I now have to spend my case and usb money to replace my ram. Surely under these circumstances they should be more accommodating instead of trying to palm me off with something of lesser quality and performance or value. I made mention of "these items" and "both" more than once and they seem to have been purposly ignored as the item number is for the usb pen (Mentioned second), the cheapest of the two items. For those wondering, the usb is available for £100 plus vat/post and the case is available for £189 plus vat and post. (Corsair pay no vat if no sale) The ram is less than 1 year old Link to comment Share on other sites More sharing options...
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