HX620W failing to start

[Odaik]

Hello,

 

I'm having issues with a new build - using the Corsair HX620 PSU.

 

Whenever I try to start the system, the fans+lights etc will come on for a split second, and then switch off again. This cycles a few times, then stops completely. The error code LCD on my motherboard indicates there is a problem with my PSU.

 

I've tried fixing it under the assumption the board is faulty (so clearing the CMOS, doing a barebones test, removing CMOS battery and leaving overnight etc...), however, the problem persisted. So I tried the same with a different motherboard (that I know to be functional), and the exact same occurs.

 

Looking at the Corsair tech support pages, I tried the mentioned "paper clip test" (but I simply used a bit of silver bent into shape instead), and I get the same problem. Once the green+black wires are shorted, the PSU fan will start spinning and then stop again - it will not remain on.

 

Is there any way I can try to fix this or should I move straight to requesting an RMA?

 

If it does come to me having to RMA, how long would it take to receive a replacement? I need the system to be built quite urgently.

 

Thanks,

 

Odai.

[Wired]

Moved from the Forum Rules and General Discussion area...

[Odaik]

Sorry, I thought I'd clicked the Power Supplies forum. :p:

[RAM GUY]

Request an RMA

 

Once you get the RMA number, please contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com to discuss potential RMA and shipping options which should speed up your RMA.