Splarg Posted November 30, 2010 Share Posted November 30, 2010 I recently sent my TX650 PSU back to the Corsair Netherlands address from the UK:- RMA #1197295 Case #1771332 The parcel tracking is showing that this was delivered and signed for on Friday the 26th at 10:09am by RUWAARD, however the TSX status page still displays as "Defective Parts Not Yet Received". I have tried emailing customerservice@corsair.com yet received no reply, is it possible to give them a poke to look into/update me on this please? :) Link to comment Share on other sites More sharing options...
MrPump Posted November 30, 2010 Share Posted November 30, 2010 I'm in the same situation. This time with a HX650 PSU, to the Netherlands from the UK. RMA#1197003 Case #1772081 The package was signed for on the Wednesday the 24th and I sent a message to customer services using the web form on Friday 26th to confirm whether it had been received and I haven't had a response yet. Link to comment Share on other sites More sharing options...
MrPump Posted December 1, 2010 Share Posted December 1, 2010 Just a an update to say that customer support contacted me via email last night to ask for more details. Link to comment Share on other sites More sharing options...
Splarg Posted December 1, 2010 Author Share Posted December 1, 2010 Still no reply here :[pouts: Link to comment Share on other sites More sharing options...
Da_One Posted December 1, 2010 Share Posted December 1, 2010 Same here. RMA # 1193262 Case # 1737215 sended mine on 18 nov. from Belgium. status: Defective Parts Not Yet Received. and no reply on my mail that i sended yesterday. /sigh :-( Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 1, 2010 Corsair Employee Share Posted December 1, 2010 Our hours are from 8:30 AM to 5:30 PM Pacific Time Monday Through Friday Excluding Holidays, since you all posted this we were not in the office... I have sent an email to our customer service so I would expect a reply with then next few hours. Link to comment Share on other sites More sharing options...
Da_One Posted December 2, 2010 Share Posted December 2, 2010 got reply :) and Parts Received ^^ Thx Ram Guy Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 2, 2010 Corsair Employee Share Posted December 2, 2010 NP and They sent me a message about you all and they were trying to get your RMA's processed ASAP and they should have sent you all a message with an update. Link to comment Share on other sites More sharing options...
Splarg Posted December 2, 2010 Author Share Posted December 2, 2010 Just recieved tracking details for the replacement, thanks :) Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 3, 2010 Corsair Employee Share Posted December 3, 2010 Great and I am sorry for the delay I have no idea what the problem was or is but they are working on the issue for all of you. Link to comment Share on other sites More sharing options...
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