Lucrian Posted November 28, 2010 Share Posted November 28, 2010 Hello, I have a Flash Voyager GTR 32GB which is doesn't load. When I'm inserting in USB, the blue led is flashing continuous, but never appear in My Computer or in Safely Remove. I've tried to load this flash on 3 different systems (computer, laptop) with different Windows versions (XP and 7). :[pouts: I understand that this can be replaced, but please tell me what can I do to recover my data. What should I try? Thanks in advance. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 28, 2010 Corsair Employee Share Posted November 28, 2010 I am sorry but all we can offer would be to replace the drive. Please use the link on the left and we will be happy to replace it. Link to comment Share on other sites More sharing options...
Lucrian Posted November 29, 2010 Author Share Posted November 29, 2010 I've tried the USB Drive on another systems with linux and open bsd, but nothing is happened. The led flashing continuous and that's all. I've completed the RMA. I'm waiting now. Thanks Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 29, 2010 Corsair Employee Share Posted November 29, 2010 NP Please let us know if you have any more questions! Link to comment Share on other sites More sharing options...
Lucrian Posted November 29, 2010 Author Share Posted November 29, 2010 What should I do now? Should I wait the e-mail, or should I send the flash drive at you? Where should I send the flash drive? Thanks. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 30, 2010 Corsair Employee Share Posted November 30, 2010 What was your case number I can check the status for you? Link to comment Share on other sites More sharing options...
Lucrian Posted November 30, 2010 Author Share Posted November 30, 2010 The case is 1783294 Thanks Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 30, 2010 Corsair Employee Share Posted November 30, 2010 The part number was not entered in your case that was why it was not approved. It is now corrected and approved, but it will take about 30 Min for the system to process the RMA and email you the number. Link to comment Share on other sites More sharing options...
Lucrian Posted December 14, 2010 Author Share Posted December 14, 2010 Hello again, At Replacement Part Number is wrote CMFVYA32GBGT2/RF Please tell me what is RF. It was replaced or repaired? Thanks Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 15, 2010 Corsair Employee Share Posted December 15, 2010 It will be replaced with a Factory Refurbished drive. Link to comment Share on other sites More sharing options...
Lucrian Posted December 15, 2010 Author Share Posted December 15, 2010 Hello, The flash was arrived at destination yesterday evening (at my wife mother) and now has just arrive at me. I've inserted in USB and in 30 seconds has appeared the error from image and the drive goes away from my computer :[pouts: http://img594.imageshack.us/img594/4347/flashm.png Sometimes appear that message, sometimes aren't. Sometimes the led light blue continuous, sometimes stay off. This is are the results after several insertions. What's the next step? Link to comment Share on other sites More sharing options...
Wired Posted December 15, 2010 Share Posted December 15, 2010 Try a different USB port, or a different PC. Could be corrupted driver. Should just have to delete it from device manager and windows will rebuild it. Sidenote: What's the K icon in your system tray? Link to comment Share on other sites More sharing options...
Lucrian Posted December 15, 2010 Author Share Posted December 15, 2010 I've tried on my computer and my laptop. The same unexpected results. K is Kaspersky Internet Security The flash doesn't work even the anti-virus is activated or not. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 17, 2010 Corsair Employee Share Posted December 17, 2010 I have sent out customer service a message to conatct you ASAP. But it may be best to contact them and let them know your previous RMA number. Link to comment Share on other sites More sharing options...
Lucrian Posted December 17, 2010 Author Share Posted December 17, 2010 Hello, After how many RMA of the same drive, the drive will be replaced with a new one? edit: wow... this text i've posted in other topic... Link to comment Share on other sites More sharing options...
mtahearn Posted December 18, 2010 Share Posted December 18, 2010 Lucrian, Your error message "USB device not recognised" can be the one Mixrosoft is aware of. Some USB devices don't get detected due to some glitch with Windows. A solution that seems to have a high success rate is to turn off the PC, pull out the power cord, turn the PC on - yes I know it won't because the plug is out, but the idea is to drain the capacitors. Give it a few presses of the power button, wait a couple of minutes just to make sure. Put the power back in, fire up the PC and try the USB stick again. Fingers crossed. I have had this work for me on 2 PC's with this problem. Link to comment Share on other sites More sharing options...
Lucrian Posted December 20, 2010 Author Share Posted December 20, 2010 No success with this method. Now I'm waiting the label to ship again the flash drive. It wasn't happened only on one computer.When is a problem, should be repaired. Anyway, thanks for advice Link to comment Share on other sites More sharing options...
Lucrian Posted December 21, 2010 Author Share Posted December 21, 2010 RAM GUY, Please help! I've contacted for 2 times customer support and every time they said me that will send me a label for shipping. The last call was yesterday and the guy how answered told me that yesterday afternoon will send me the label. I didn't receive the label. What should I do? I need that flash drive! Thank you! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 21, 2010 Corsair Employee Share Posted December 21, 2010 It will take a few days to get the label but you should contact our customer service they will know more information about this. Link to comment Share on other sites More sharing options...
Lucrian Posted December 30, 2010 Author Share Posted December 30, 2010 It seems that two international calls and several web requests for that label wasn't enough. I'm very disappointed about this. This is the second flash drive which I've bought from Corsair (one for my father and this for me), but it seems that from now on Corsair will remain on a low place because warranty). I'm very sorry for that, but I don't have a choice. However, I've created a new RMA and I'll send the flash drive like first time (when I paid for shipment). Probably customer service is waiting until the customer is loosing his patience. I've just loose it. RAM GUY please verify my Case: 1836650 It is ok? Thanks! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 31, 2010 Corsair Employee Share Posted December 31, 2010 I am sorry about that, I have sent them a message for you and asked them to contact you but I suspect it will be Monday before anything can be done as its a Holiday here. Link to comment Share on other sites More sharing options...
Lucrian Posted December 31, 2010 Author Share Posted December 31, 2010 They contact me at that time and told me to call at a specific number. I've called and the guy said me that will send me a label. After 2 days I've called again and "the new guy" told me that will send the label in the same day. After 2 days I've contact customer support online and told me that until Monday (27 December) will send the label. Now is 31 December. I've sent the package by myself today. You do what you could for my case and I appreciate that, but unfortunately it seems that somebody probably didn't his job. Is just a though. However, you deserve and I wish you a Happy new year! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 4, 2011 Corsair Employee Share Posted January 4, 2011 I am sorry about that, and I will forward your message to our customer service but I would suggest calling in and speaking with a supervisor they will take care of you. Link to comment Share on other sites More sharing options...
Lucrian Posted January 4, 2011 Author Share Posted January 4, 2011 Thanks for advice. Unfortunately I've paid enough on last calls and I've already sent the package. I'll wait the flash drive to come back and I hope that will be 100% usable. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 5, 2011 Corsair Employee Share Posted January 5, 2011 I would suggest using Skype and call the toll free number it will cost you $00.00 to call us. Link to comment Share on other sites More sharing options...
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