sound74 Posted November 13, 2010 Share Posted November 13, 2010 I, too, am on my second Voyager GTR 32gb. 1st one gave me blinking blue light of death after only 2 uses. Was RMA'd. Received the 2nd one last week. This one has suffered the same fate. Normal usage. Not pulled before dismounting. No power outages. Seems completely random. One day it will be working like a champ and the next day I plug it in and flashing blue light of a drive my computer does not see. Judging by what I'm seeing on these threads I fear the next RMA'd device will be dead shortly after I receive it. Not completely sure I want to keep spending my own money to ship a defective item back to Corsair only to be replaced by a newer defective item while the cycle of RMA's continues. Does this warranty only offer replacements or are refunds an option? With all the return shipping involved, the effective purchase price of this device is going up by the week. Link to comment Share on other sites More sharing options...
Synthohol Posted November 13, 2010 Share Posted November 13, 2010 Corsair pays for shipping both ways on a 2nd RMA for the same product. make note of it in the comments section of the RMA along with the initial RMA number from the first one if you still have it. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 15, 2010 Corsair Employees Share Posted November 15, 2010 Or contact our customer service with your previous RMA and they will take care of you. Link to comment Share on other sites More sharing options...
letooth Posted December 14, 2010 Share Posted December 14, 2010 I am on my third Voyager GTR 64gb. No one at Corsair offered to pay for the RMA on the second one. As with you no normal usage, not pulled before dismounting, no power outages, not even plugged into front panel ports. This time I had not used the device because I can not trust it. However, after leaving my other (cheap but wholly reliable) stick at work I gave it a go to back something up for later transfer to another machine. Left it a couple of days. About to go off and copy files to that other machine - thought I had better test the device and so plug it in and lo and behold the device is not recognised as a drive in Windows and the blue light flashes constantly. This device has been used just once!!! I am no longer interested in having yet another device supplied that can not be relied upon in the least and is not fit for purpose. When are Corsair going to admit that there is a problem here and provide a solution beyond a useless cycle of RMAs? Link to comment Share on other sites More sharing options...
Yellowbeard Posted December 14, 2010 Share Posted December 14, 2010 Sound74 and letooth, we have identified an issue with these drives and release a firmware to fix it. It's in the USB section stickies but, it will only work if you can access the drives. IF you have to RMA again, we'll take care of you and your drive you receive will have the fix in place. We apologize for the multiple inconveniences here and we'll get you fixed up ASAP. Link to comment Share on other sites More sharing options...
Lucrian Posted December 17, 2010 Share Posted December 17, 2010 Hello, After how many RMA of the same drive, the drive will be replaced with a new one? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 21, 2010 Corsair Employees Share Posted December 21, 2010 Please contact our customer service and Yellowbeard suggested they will take care of you, but you might try the firmware update and see if it can recover the drive. If you do have to get it replaced again please let them know the previous RMA and we will pay the shipping both ways. Link to comment Share on other sites More sharing options...
sound74 Posted December 22, 2010 Author Share Posted December 22, 2010 Or contact our customer service with your previous RMA and they will take care of you. No dice. I've tried to write twice requesting a shipping account number specifically linking this thread and quoting your name, RAMGUY to no avail. I get a standard reply asking me to ship the unit to them for a replacement. I really don't want to have to keep sinking additional money into shipping a defective unit back to Corsair over and over. Little help? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 22, 2010 Corsair Employees Share Posted December 22, 2010 Please try and contact them by phone the number is listed on our main web site under contacts. Or let me know the last RMA# and I will send them a message to contact you. Link to comment Share on other sites More sharing options...
sound74 Posted December 29, 2010 Author Share Posted December 29, 2010 Please try and contact them by phone the number is listed on our main web site under contacts. Or let me know the last RMA# and I will send them a message to contact you. my original RMA was RMA #1190630 Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 29, 2010 Corsair Employees Share Posted December 29, 2010 Just tried to call you; I would try and run the firmware update at the top of this thread and see if that will solve the problem if not please contact our customer service they will take care of you. However if you feel they are not taking proper care of you please ask who ever you speak to to connect you to me. Ram Guy I left you a voice message with my real name. Link to comment Share on other sites More sharing options...
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