doublecheese Posted November 5, 2010 Share Posted November 5, 2010 Hi , Today my 128GB GTR started acting weirdly and now when I insert it to my laptop my laptop warns me that : YOU NEED TO FORMAT THE DISK IN DRIVE D BEFORE YOU CAN USE IT. When I click OK , then windows shows the space as 1.2GB where as it should read 128GB , can somebody tell me what is wrong and what should I do to restore it to its original 128GB state. I am on Windows 7 Thank you DC Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 5, 2010 Corsair Employees Share Posted November 5, 2010 Please use the link on the left and request an RMA and we will be happy to replace it. Link to comment Share on other sites More sharing options...
doublecheese Posted November 5, 2010 Author Share Posted November 5, 2010 Oh . what a suprise !!!! I thought it could be fixed some how. Ok I will follow the RMA instructions , thanks Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 5, 2010 Corsair Employees Share Posted November 5, 2010 If you have tried to format the drive and it will not let you there is not a lot we can try. Its best to just get it replaced sorry! Link to comment Share on other sites More sharing options...
jpoznermd Posted November 9, 2010 Share Posted November 9, 2010 my 128gb gtr drive died as well. i got an rma but sent the drive for data recovery. i have a letter attesting to this from data recovery company. i called customer service to see about a replacement but am getting the run around. any options for me? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 9, 2010 Corsair Employees Share Posted November 9, 2010 I am sorry but you would need to work that out with our customer service, and the drive will need to be returned even in pieces. But those arrangements have to be made prior to sending to a third party. Normal RMA guidelines would not cover dismantling the drive which would have to be done to try and recover the data. I would suggest you call our customer service by phone and ask for a supervisor. Link to comment Share on other sites More sharing options...
doublecheese Posted November 10, 2010 Author Share Posted November 10, 2010 Hi Ram Guy I just applied for the RMA and my case number is 1751182 Once I get the RMA instructions , I will send it asap , thanks for the help Rgds DC Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 10, 2010 Corsair Employees Share Posted November 10, 2010 Yes and please let me know the tracking number and where it was sent to. Link to comment Share on other sites More sharing options...
doublecheese Posted November 11, 2010 Author Share Posted November 11, 2010 Hi Ram Guy I sent it yesterday by TNT EXPRESS , airwaybill no : GD 873 928 075 WW RMA #1194851 It was sent to your regular address : Attn: RMA Department Corsair Inc. 46221 Landing Parkway Fremont, CA 94538 Phone 510-657-8747 The funny thing is I am abroad now so I sent it by TNT Express from abroad but I want it returned to my US address which I already mentioned while signing up for RMA request. Thanks for your support. DC Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 15, 2010 Corsair Employees Share Posted November 15, 2010 I have sent a message to our customer service for you, please let me know if they have any questions! Link to comment Share on other sites More sharing options...
doublecheese Posted November 23, 2010 Author Share Posted November 23, 2010 Hi Ram Guy I just checked my RMA status and here is the answer. RMA Status for TSX Case #1751182 [ Go to your case ] Thank you for choosing Corsair products! The following is the status of your RMA Number 1194851. RMA Issued On: 11/10/2010 Defective Parts Received on: 11/16/2010 * NOTE: it may take up to 24 hours for this date to be updated after arrival at Corsair Part Number Received: N/A Quantity Received: N/A RMA Replacement Parts Ship Date: N/A Replacement Part Number: N/A Replacement Part Quantity: N/A Replacement Shipping Method: N/A Replacement Shipping Tracking Number: N/A As you can see it`s been a week since they received it and there is no feed back as of yet. Can you please dig into this as I need my 128GB asap because I am using a 500gb HDD instead and I can not fit it into my pocket !!!! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 23, 2010 Corsair Employees Share Posted November 23, 2010 There is little I can do but I will send our customer service another message and ask them to check this and contact. Actually It looks like it shipped out yesterday and the tracking number by UPS is #1ZA3969T0346521071 Link to comment Share on other sites More sharing options...
doublecheese Posted November 24, 2010 Author Share Posted November 24, 2010 Thanks for the reply ...... When I click the trace my RMA link, I can not get that tracking info , but since you said its sent back, no problems for me. I will wait. Thanks Best Regards YG Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 24, 2010 Corsair Employees Share Posted November 24, 2010 The on Line system is not real time and takes 24-48 hours to update. Link to comment Share on other sites More sharing options...
doublecheese Posted January 17, 2011 Author Share Posted January 17, 2011 Hi Ram GUY My replaced Flash Voyager GTR is bricked as well. All of sudden all my data has been wiped and can not be reached nor formatted. Exactly same as what happened to my already replaced 128GB GTR. It`s just out of sudden , suddenly it all gets wiped and not responding to anything, not even formatting. I have been using Flash Voyager GTR on my Bat Voyager Pro e-mail software only. However I have been using always Flash Voyagers since 2008 and as my e-mail size gets bigger I was just increasing the capacity of my USB Flash disks. From 16GB to 32 GB to 128GB all Flash Voyager , but only with 128GB I encountered this problem What should I do ? I think it must be RMA`ed again or what ? Rgds Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 17, 2011 Corsair Employees Share Posted January 17, 2011 Yes please contact our customer service with your previous RMA and they will take care of you. Link to comment Share on other sites More sharing options...
doublecheese Posted January 18, 2011 Author Share Posted January 18, 2011 Thank you !!! Link to comment Share on other sites More sharing options...
doublecheese Posted February 9, 2011 Author Share Posted February 9, 2011 Hi Ram Guy I need your help once more please , My RMA`d 128GB GTR was delivered to Corsair on January 31st It was delivered by TNT Express , airwaybill # 873928098 Details Reference Pick up date 28 Jan 2011 Destination FREMONT Delivery Date 14:21, 31 Jan 2011 Signatory karmally My RMA number is : RMA #1209180 My Case Number is : Case #1884131 When I check the Corsair Tech Support RMA Status for TSX Case #1884131 [ Go to your case ] RMA Number 1209180. RMA Issued On: 1/28/2011 Defective Parts Received on: Defective Parts Not Yet Received It says that Corsair did not receive my GTR yet, although you have received it about 9 days ago. Can you please check what is happening ? Thank you DC Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 9, 2011 Corsair Employees Share Posted February 9, 2011 I would suggest you contact our customer service directly, you can get their number from the contact link on the main web site. I have sent them a message for you but that is about all I can do sorry! Link to comment Share on other sites More sharing options...
Sproot Posted December 10, 2012 Share Posted December 10, 2012 My Voyager GTR 128GB is dead... :*-( On the morning as usual, I opened my flash drive to work... but files opening makes error... Flash drive no moved, no damaged, no changed position from yesterday evening... but does not work... I'm started standart Windows Check disk utility. it ends with error. And after it my Voyager GTR has size 0 and I can't nothing to do with it, can't check for error, can't format... no any actions.... I lost all my data, My important projects and work documents for 3 weeks (I have backup of 3 weeks ago)... Ok, I'll work more to repair data again... but what to do with my device?? I need the most reliable flash drive... that's why I used one of most expensive device - Corsair Voyager GTR.... but it's died after one year using. Why? Was it manufacturing defect? What must I do now? Pavel. P.S. Sorry for my English, I'm from Russia. Link to comment Share on other sites More sharing options...
doublecheese Posted December 10, 2012 Author Share Posted December 10, 2012 My Voyager GTR 128GB is dead... :*-( On the morning as usual, I opened my flash drive to work... but files opening makes error... Flash drive no moved, no damaged, no changed position from yesterday evening... but does not work... I'm started standart Windows Check disk utility. it ends with error. And after it my Voyager GTR has size 0 and I can't nothing to do with it, can't check for error, can't format... no any actions.... I lost all my data, My important projects and work documents for 3 weeks (I have backup of 3 weeks ago)... Ok, I'll work more to repair data again... but what to do with my device?? I need the most reliable flash drive... that's why I used one of most expensive device - Corsair Voyager GTR.... but it's died after one year using. Why? Was it manufacturing defect? What must I do now? Pavel. P.S. Sorry for my English, I'm from Russia. Mine died a few times too . What I realised since I bought it, I always Safely Remove "EJECT' the Corsair from the computer , I do not just unplug it off, always choose EJECT CORSAIR from the SAFELY REMOVE menu of the computer. Secondly I realised Corsair does not like being plugged into different computers too much, whatever you do just SAFELY REMOVE by EJECTING from your computer. By doing this it workd quite OK . By the way, mine died about 4 times, on one of them it had been replaced by Corsair. The other 3 ( everything inside was wiped out of sudden and , I reformatted it then it worked again). Link to comment Share on other sites More sharing options...
Sproot Posted December 10, 2012 Share Posted December 10, 2012 Mine died a few times too . What I realised since I bought it, I always Safely Remove "EJECT' the Corsair from the computer , I do not just unplug it off, always choose EJECT CORSAIR from the SAFELY REMOVE menu of the computer. Secondly I realised Corsair does not like being plugged into different computers too much, whatever you do just SAFELY REMOVE by EJECTING from your computer. By doing this it workd quite OK . By the way, mine died about 4 times, on one of them it had been replaced by Corsair. The other 3 ( everything inside was wiped out of sudden and , I reformatted it then it worked again). In my situation Device was not plugged and not removed... it was attached to PC from previous day... And now it has not possibility to formatting drive... Shown size is 0 bytes. No any variants to do formatting... Link to comment Share on other sites More sharing options...
doublecheese Posted December 10, 2012 Author Share Posted December 10, 2012 In my situation Device was not plugged and not removed... it was attached to PC from previous day... And now it has not possibility to formatting drive... Shown size is 0 bytes. No any variants to do formatting... Never leave Corsair plugged in if you will turn off your computer. Always unplug it by EJECTing it. Your seems like it is really dead (it happened to me once and Corsair replaced it ) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 18, 2012 Corsair Employees Share Posted December 18, 2012 I would try the Format Utility at http://www.sdcard.org and see if it can be recovered and if not please use the link on the left and request an RMA and we will be happy to replace it. Link to comment Share on other sites More sharing options...
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