msjohnsn Posted November 1, 2010 Share Posted November 1, 2010 920 chip, EVGA 758 motherboard, Corsair Dominator 1600 TR3X6G1600C86, no overclocking, everything running stock. Memory running at 1066 as I did not make any changes in BIOS. Did not overheat. Watercooled. System would not turn on one day, no lights on motherboard, nothing. After testing components, replaced cpu and system works great. Called Intel, as chip still under warranty. Victor - I'm the only Victor who answers the phone - said it was my memory which killed the chip. As the chip is only rated to use 1066 memory, any ram over that harms/damages the cpu. So according to Victor - I'm the only Victor who answers the phone- at Intel, anyone who uses RAM rated at higher than 1066 voids their warranty. Any suggestions on dealing with Intel about this dead chip? Link to comment Share on other sites More sharing options...
Wired Posted November 1, 2010 Share Posted November 1, 2010 Considering you were running the memory @ 1066 MHz, that's a BS answer from him. He's also incorrect about higher memory speeds voiding the warranty. Get a different tech on the phone. Link to comment Share on other sites More sharing options...
msjohnsn Posted November 1, 2010 Author Share Posted November 1, 2010 Opened up a "Ticket" and said they'd call me back within the hour. Yea...right. Do I just keep calling? Or is there some other way to get through to them. The Live CHat on their websight never connects. Link to comment Share on other sites More sharing options...
Synthohol Posted November 1, 2010 Share Posted November 1, 2010 http://forum.corsair.com/v3/showthread.php?t=88501 read this thread in full and try what he did. it was solved. Link to comment Share on other sites More sharing options...
msjohnsn Posted November 2, 2010 Author Share Posted November 2, 2010 since I complained about Victor I'm the only one who answers the phone, let me tell you about Dago on LiveChat on their website. He was courteous, polite, and extremely helpful. I had an RMA is a few minutes. In my humble opinion, Corsair needs to let Intel know that blaming Corsair for Intel's cpu failures is not acceptable, and let there be no uncertainty about it. This business of Intel's tech support giving out this kind of misinformation is not only hurtful to Corsair, it is extremely damaging to Intel, and speaking for myself - well, let's just say it's left a bad taste in my mouth for Intel. I have used Corsair memory in my last 10 builds and will continue to do so in spite of the misinformation Intel tech support/warranty gives out. I'm thinking of upgrading to some of those Corsair new, faster memory modules now. So take that Intel. Ha Link to comment Share on other sites More sharing options...
Yellowbeard Posted November 2, 2010 Share Posted November 2, 2010 920 chip, EVGA 758 motherboard, Corsair Dominator 1600 TR3X6G1600C86, no overclocking, everything running stock. Memory running at 1066 as I did not make any changes in BIOS. Did not overheat. Watercooled. System would not turn on one day, no lights on motherboard, nothing. After testing components, replaced cpu and system works great. Called Intel, as chip still under warranty. Victor - I'm the only Victor who answers the phone - said it was my memory which killed the chip. As the chip is only rated to use 1066 memory, any ram over that harms/damages the cpu. So according to Victor - I'm the only Victor who answers the phone- at Intel, anyone who uses RAM rated at higher than 1066 voids their warranty. Any suggestions on dealing with Intel about this dead chip?Sounds like a bizarre answer from Intel considering that XMP is their technology, they certify XMP profiles, and that memory is XMP memory. ::pirate:: Link to comment Share on other sites More sharing options...
Wired Posted November 2, 2010 Share Posted November 2, 2010 Also, you can't assume one tech speaks for the whole company. Link to comment Share on other sites More sharing options...
Yellowbeard Posted November 2, 2010 Share Posted November 2, 2010 Also, you can't assume one tech speaks for the whole company. Oh I know. I have heard some bizarre things from tech support individuals over the years. It's just odd for this individual to say what he was reported to have said and not think someone would notice. It's their technology. Link to comment Share on other sites More sharing options...
Wired Posted November 2, 2010 Share Posted November 2, 2010 Hell, last week I was trying to get an RMA for my router and no less than two level 1 techs (and one level 2 tech) wanted me to test my wireless in order to troubleshoot the "internet" physical port. Yeah.... Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.