fcna72 Posted October 25, 2010 Share Posted October 25, 2010 Hi My HX520 PSU purchased 2 years ago in Australia failed to start 2 weeks ago (did the paper clip test to confirm). I then raised a ticket # 1704993 to get an RMA. Failing to get any email/response within a week, and the support website indicating that the ticket was invalid (?), I created another one assuming I had done something wrong. It has been more than a week since the 2nd ticket (#1714888) was raised, no response, no email and the ticket also shows it is invalid when I query the status. Can you please advise what I should do ? 5 business days is indicated as normal response time so I wonder what is going on and I need my PSU to be fixed as my PC is dead at the moment. Cheers Alex Link to comment Share on other sites More sharing options...
va1erian Posted October 26, 2010 Share Posted October 26, 2010 Are you going to send the PSU from Australia to the US ? You should be aware that the cost of sending a 3.5 kg parcel by Australia Post Airmail is A$75 (US$70), and over A$200 by the courier DHL. Makes one wonder if it is worth doing RMA... Link to comment Share on other sites More sharing options...
fcna72 Posted October 26, 2010 Author Share Posted October 26, 2010 I am not sure how and where the PSU is meant to be sent to (ie US or overseas), I have simply followed the support website instructions. I assume that if I need to mail the PSU, Corsair will provide a prepaid self addressed page to stick on a box to their representative office in Australia. I did try to contact the place where I bought it in AU who asked me to not only pay for shipping cost to them but also a $40 fee for warranty service and a prepaid return package, which will end up costing me $100+. I found this absolutely shocking given that the PSU has a 5 year warranty and that this is clearly not due to anything I have done. Given Corsair’s claimed high level of support, I can only assume there is a better way to get a warranty on my product than to have to pay 50% of the original product cost, which is why I directly raised a ticket to Corsair. Link to comment Share on other sites More sharing options...
Wired Posted October 26, 2010 Share Posted October 26, 2010 There's RMA depots in NL and Taiwan. You pay for shipping to Corsair, they pay for shipping back. Link to comment Share on other sites More sharing options...
fcna72 Posted November 4, 2010 Author Share Posted November 4, 2010 so does anyone know how long it normally takes to get an RMA? Still haven't heard anything back from Corsair 4 weeks+ after raising 2 tickets... Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 5, 2010 Corsair Employee Share Posted November 5, 2010 so does anyone know how long it normally takes to get an RMA? Still haven't heard anything back from Corsair 4 weeks+ after raising 2 tickets... Post the case number here and I will get it approved ASAP. Not sure why it would not already have been approved, but I will definitely look into it! Link to comment Share on other sites More sharing options...
fcna72 Posted November 7, 2010 Author Share Posted November 7, 2010 Hi and thank you for offering your help. I raised ticket 1704993 initially and then 1714888 a week or so later after assuming I had done somehting wrong the first time. cheers Link to comment Share on other sites More sharing options...
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