Corsair Timewasting To Dodge HX620 Warranty

[SparkyPSU]

I don’t understand why Corsair only use two wire fans (meaning there is no RPM monitoring as to whether the fan is spinning or not) similar designs use a three wire or even a four wire PWM fan and if no spinning feedback the fan can be restarted or the PSU can decide to shut down to prevent overheating and burn out of the PSU.

[SparkyPSU]

My 3 Year old HX620 (discontinued model) PSU suddenly could not start the computer so I rang Corsair Tech who told me to fit another fuse in mains plug and try again this resulted in my face being showered with electrical sparks from the fan grill opening of the PSU and (thankfully) the fuse board in my house interrupting the electrical supply.

 

Corsair issued RMA grudgingly over the telephone unable to believe that I could not use the internet to generate one myself - well your PSU has just disabled my only computer what does Corsair expect?

 

Corsair continued that once I have paid the shipping and the dead PSU arrives in the Netherlands they will look it over and then send out a replacement 650W PSU as mine is discontinued but is still covered under its 5 year warranty - now I am finally back online these forums seem to be saying that 10 to 14 days is the norm for this Netherlands PSU turnaround - Corsair were totally unsympathetic and unable to get past my temporary inability (due to a Corsair PSU) to access the internet - bizarre.

 

In desperation I bought another Corsair PSU from the same place I bought the HX620 they said its replacement was the AX850 so I paid out more money and bought that to get back online.

 

Now back online I rang Corsair again and this time was told I should have been offered an "advance ship replacement" with a "credit card hold" and they could have dispatched the 650W PSU immediately.

 

I have spent £105.71GBP for the now dead exploding Corsair PSU and another £160.79GBP for the Corsair AX850 replacement PSU - Corsair have had receipts for both of these PSU's and now they want ME to pay (minimum of £20) shipping to Netherlands so they can give me back the "DIFFERENCE" between the two PSU's which they somehow work out to be £46.90GBP :wtfman:what on earth does the difference have to do with it?

 

So by that logic if there were no difference there would be no refund?

 

I only bought the replacement PSU because Corsair failed to tell me in the first place that "advance ship replacement" was possible - I would have been happy with the 650w PSU.

 

Why does corsair not just refund the £105.71GBP as it did not take the opportunity to supply the 650w PSU when it could, nor can it supply the same HX620W as it is discontinued.

 

Now Corsair are replying as slowly as possible to E-Mail's to waste time in the hope I will go away - well Corsair do not tempt people with five year warranties and then try and slime your way out of honouring the warranty - it is Corsairs awful, incomplete, dangerous, and incorrect advice that has put me in this position - the E-Mails have been going all week long so far with Corsair increasingly dragging their feet this "Five Year Warranty" is a total nightmare and so far worthless and a waste of time and money.

 

By the way the Corsair PSU as it turns out was the cause of slow Broadband Internet ADSL speeds - I have just jumped from a terrible 8Mbps (8,000kbps region did not write down the exact number) Synchronisation speed up to a whopping 20,387kbps Download / 955kbps Upload synchronisation speed that is a fantastic 20.3 almost 20.4Mbps on an ADSL2+ link and having speed tested the line the actual throughput under load is where is should be - absolutely fantastic!:headbang2

 

I even have enough Signal to Noise Ratio (SNR) and low enough Attenuation figures to push the line even faster if I paid the Telephone Company for a faster connection so good riddance to bad Corsair HX620 rubbish in that respect.:laughing:

 

:idea:Lesson Learned?: If you are serious about fast Broadband speeds avoid Corsair PSU’s.

 

I am now finding that a few other Corsair PSU's in PC's at the office are also killing LAN throughput speeds and one of them was affecting the internet connection there too so we are now in the process of dumping out these troublemaking Corsair PSU's and going elsewhere as it looks like the warranty is not worth the paper it is written on - so if you want a fast internet connection AVOID CORSAIR PSU's they cause trouble as do their warranty department and their love of semantics BE WARNED.

[Wired]

What's your ticket # / RMA #?

 

...resulted in my face being showered with electrical sparks from the fan grill opening of the PSU

Why was your face near your PSU? Is your system on the same desk as your monitor?

 

 

In desperation I bought another Corsair PSU from the same place I bought the HX620 they said its replacement was the AX850 so I paid out more money and bought that to get back online.

Why the store said the AX850 is the replacement for the HX620 I have no idea. The HX650W is the official replacement for the HX620W, confirmed by the fact that's what Corsair said they're replace it with. Perhaps the store meant that's what their distributor is offering in their catalog in replacement of the HX620W?

 

 

Now back online I rang Corsair again and this time was told I should have been offered an "advance ship replacement" with a "credit card hold" and they could have dispatched the 650W PSU immediately.

It's offered upon request, but it's not within the scope of the tech support process. After you get an RMA number then you can contact customer service to set up an advanced RMA. This is covered on the warranty page on the website: http://www.corsair.com/warranty/default.aspx

 

 

I have spent £105.71GBP for the now dead exploding Corsair PSU and another £160.79GBP for the Corsair AX850 replacement PSU - Corsair have had receipts for both of these PSU's and now they want ME to pay (minimum of £20) shipping to Netherlands so they can give me back the "DIFFERENCE" between the two PSU's which they somehow work out to be £46.90GBP :wtfman:what on earth does the difference have to do with it?

HUH???

What costs £105.71GBP?

£160.79GBP is the cost of the AX850W, correct?

 

 

Why does corsair not just refund the £105.71GBP as it did not take the opportunity to supply the 650w PSU when it could, nor can it supply the same HX620W as it is discontinued.

Please clarify. Didn't they give you an RMA number already to replace your HX620W with a HX650W?

 

 

Now Corsair are replying as slowly as possible

Please define "slowly as possible"? 5 minutes, 1 hour, 1 day, 1 week?

[RAM GUY]

I am sorry you are not happy but you would need to take this up with our customer service. And I do not believe that they would not reply to your emails please understand you are not our only customer and they reply to emails in the order that they are received.

 

In addition, the system does require the user to enter your personal information to keep things secure so its not normally manually entered by us so whom ever you spoke to would have had to manually enter the information just as you would on line using our web site then make sure the information was correct. I am sure it was not they did not want to; just we would not normally do it that way and it takes some more time to do as you asked.

 

In addition to this we do not sell direct and would not have any way to offer you a refund on an item you did not purchase directly from us.

But again take that up with our customer service..

 

On the internet speed I would find it unlikely the PSU would have anything to do with your internet speed unless you are using the same power source and maybe using to much power for the outlet. But if you want to provide more details we will be happy to address them.

[SparkyPSU]

Wired - If you don't work for Corsair as your red text signature claims what good is my RMA number to you?

 

Wired - My face was next to the PSU as I was plugging back in the mains power having replaced the fuse in the mains plug (following Corsairs lousy telephone advice) and the mains socket is on the floor beneath the desk next to the computer which is in a full tower case standing on the floor - the moment the mains was plugged in there a big sparking flash which is why my face was showered with sparks - this is also known as a dead short circuit on the primary (mains/high voltage) side of a PSU - do you understand me now Wired?

 

Wired - I do not know why the store said the AX850 was the replacement - financial greed probably - as I had no computer due to exploded psu I was in no position to be able to check this out - that is what the store said over the telephone to me.

 

Wired - Tech Support passed me over to customer service who I told very clearly that I was in a bind re no computer hence no internet but they stuck to their guns and said ship back to Netherlands and we will get round to shipping you a replacement and Wired for the last time I had no internet as I had no computer so posting a link I should have checked at that time is not helping matters.

 

Wired - The HX620 cost £105.71 and is now terminally dead but still within warranty.

 

Wired - The replacement round trip time for my dead PSU to get to the Netherlands be finally looked at and another to be delivered back to me according to these forums is at the very least 14 days if not even longer having read some more posts - no computer or internet for 14 days or longer - are you serious? All corsair had to do was offer the advance ship replacement in the first place - but they couldn’t wait to get me off the phone once I told them that their suggestion caused me to be showered in sparks and the fuse board to shut down power to the house.

 

Wired - Corsair have gone from prompt E-Mail replies - around an hour in working hours to barely the same day - enough of a difference to be easily noticeable don't you think?

 

Ram Guy - Why are customer service responding slower and slower then?

 

Ram Guy - For the last time thanks to your exploding PSU no computer hence no internet access why do people have a difficult time with this concept?

 

Ram Guy - I can accept a refund back onto a credit card or via a valid international check / cheque or you can instruct the retailer to make the refund and recover the dead psu from them do not split hairs.

 

Ram Guy - The only change that has been made is kissing your exploding Corsair HX620 PSU goodbye the broadband speed shot up immediately on system restart - that is such a massive coincidence it is hard to miss the obvious cause and effect - failing switch mode type psu's are known to give out interference when they start to fail

 

Ram Guy - The power outlet is a standard United Kingdom outlet on a ring main circuit it is protected by a 30 Amp circuit breaker it supplies 230V AC the largest plug fuse possible in the UK is 13Amp the ring main is wired using 2.5mm gauge cable and as it is a ring that means the cross section is effectively 5.0mm, that socket is not on a spur it is directly on the ring main and the ring main is nowhere near exceeding the maximum permitted floor area for a ring main - is that enough information for you Ram Guy? I have no idea what you mean by "to much power" maybe that is an issue for 115V AC USA outlets.

 

Ram Guy - I want my money back for the exploding HX620 PSU meaning £105.71GBP I refer you to the Remedies section of your Corsair warranty point 2 "to refund the price paid, provided that the hardware is returned to the original place of purchase, or another place as directed by Corsair, with the original sales receipt (or valid copy thereof). At the moment Corsair has spent the past week acting helpful but doing nothing except time wasting.

 

Corsair Honour Your Warranty refund my £105.71 now.

[SparkyPSU]

Yes but it does not happen on all PSU's only some makes and models so some are therefore better than others in quality and design which means that others like the Corsair AX1200 are of a worse/inferior/poorer design and or quality - it is quite simple - Corsair have got something wrong - that other PSU manufacturers have got right - so while there is a negative interaction with the Corsair AX1200 and some motherboards - there is no negative interaction between the same motherboards and different makes and models of PSU - simple.

[trackrat]

OP-

 

FYI - I have no horse in this race but changing the PSU should have absolutely nothing to do with broadband speed.

[SparkyPSU]

A failing switch mode PSU gives out a lot of radiated interference and will also be able to superimpose RFI and or EMI interference onto other circuits by inductive coupling and / or transmitted interference (think radio transmission mast for a radio station - but instead of broadcasting something worthwhile this will be electrical noise picked up by other devices or wires) also as it is a PSU it can directly inject electrical noise into anything it is connected to even in some situations indirectly connected to - it depends on the failure mode of the PSU as to what it will do.

 

How does broadband work? Broadband uses radio frequency signals sent down a regular telephone line to superimpose data over regular speech or analogue modem data, filters at the telephone exchange and at the line termination point separate the voice and the ADSL signal in a similar way to how a speaker crossover network splits frequencies to the woofer, midrange and tweeter speakers so each one only gets the frequency range it can accurately reproduce as sound.

 

So yes a failing PSU can put out enough interference to radiate into the telephone line by inductive coupling (Bourne out by the massive improvement in SNR Ratio as the Signal has increased in amplitude relative to Noise) or the same interference was affecting the ADSL modem in a similar way - this is a known phenomenon I am just pleased in this one respect to have lucked out and increased my broadband speed from 8Mbps to 20.4Mbps because an appalling (with the benefit of hindsight) Corsair HX620 PSU exploded and set me free from low line speeds - now we are doing the same in the office - Good Riddance to bad Corsair rubbish.

 

CORSAIR STOP DRAGGING YOUR FEET HONOUR YOUR WARRANTY IMMEDIATELY

 

Ram Guy - Why don't you help me out? Why don't you approach Customer Services on my behalf.

[Wired]

If you don't work for Corsair as your red text signature claims what good is my RMA number to you?

Not for me, for them. I've been here long enough to know that it would help them, so I cut them off at the pass :)

 

 

]I had no internet as I had no computer so posting a link I should have checked at that time is not helping matters.

The link was just an FYI, that's all.

 

 

Corsair have gone from prompt E-Mail replies - around an hour in working hours to barely the same day - enough of a difference to be easily noticeable don't you think?

I'm guessing the first email round was before this week, and the delayed ones were this week? Assuming as much, it may interest you to know that there's a couple of guys in tech support out sick, hence more load on the guys that are there, hence slower response times.

 

 

Ram Guy - For the last time thanks to your exploding PSU no computer hence no internet access why do people have a difficult time with this concept?

He was only stating why they prefer customers to fill out the RMA form, not suggesting that that's what you should have done, nor was he suggesting that they wouldn't help you out over the phone.

 

 

Ram Guy - I can accept a refund back onto a credit card or via a valid international check / cheque or you can instruct the retailer to make the refund and recover the dead psu from them do not split hairs.

As he already stated you would need to talk to contact customer service, not tech support. Also, the retailer is a 3rd party and wouldn't do that.

 

 

Ram Guy - I want my money back for the exploding HX620 PSU meaning £105.71GBP I refer you to the Remedies section of your Corsair warranty point 2 "to refund the price paid, provided that the hardware is returned to the original place of purchase, or another place as directed by Corsair, with the original sales receipt (or valid copy thereof). At the moment Corsair has spent the past week acting helpful but doing nothing except time wasting.

It states "at Corsair's exclusive discretion". From what I've seen on the forum (not to mention other RMA discussions online regarding other companies), that rarely happens, ESPECIALLY before a normal RMA is even done. The only exception to that is when your local laws supercede a company's warranty policy.

 

Regardless, all of the Corsair employees on this forum are in tech support. None of them have any power whatsoever regarding partial and/or full refunds and/or what part you'd get from an RMA (aside referring to their warranty where it states like for like of course). You are talking to the wrong people. Contacting customer service via phone or email would be the best course to take.

[Yellowbeard]

Yes but it does not happen on all PSU's only some makes and models so some are therefore better than others in quality and design which means that others like the Corsair AX1200 are of a worse/inferior/poorer design and or quality - it is quite simple - Corsair have got something wrong - that other PSU manufacturers have got right - so while there is a negative interaction with the Corsair AX1200 and some motherboards - there is no negative interaction between the same motherboards and different makes and models of PSU - simple.

I am sorry but this is pure rubbish. Our PSUs are built by 1 of 3 OEM manufacturers; Seasonic, Channel Well, or Flextronics. They are all very experienced and proven manufacturers in their field. I realize you are upset about your RMA but what you are saying is simply not correct at all.

[SparkyPSU]

RMA No. 1189144 issued over the phone around 7:00PM London time on Friday 8th October 2010 so now Corsair can help me out as they can see exactly who I am – not that Corsair could not have already worked that out from the E-Mail addresses for the RMA and forum registration being one and the same.

 

 

No Wired - The E-Mails have ground to a halt this week i.e. the beginning of this week Monday 18th October 2010 thru Friday when they are just not bothering to reply despite Corsair having copied in three people to the E-Mails 'Phi' 'Kimberly' 'Jelaide' not one reply now just silence - waiting for business hours to recommence - it seems all these people are in "support".

 

 

Wired - Well they were of no help over the phone - it speaks for itself that they failed to mention the "advance ship replacement" there and then in the first phone call that would have resolved everything very easily and simply at the outset instead they started listing options of where else I could access the internet ranging from schools and Universities to internet Cafes they were being deliberately dense until they finally grudgingly issued the RMA over the phone in very bad grace and having just compared Netherlands shipping addresses set out in print to what was given over the phone Corsair do not want their PSU back for any reason the address given by telephone was completely useless. Oh and according to you Wired nobody at Corsair was sick back then either.

 

 

Wired - I am merely giving Ram Guy options and I am already talking to customer service and they caused the problem by not saying advanced ship replacement in the first place.

 

 

Wired - The Corsair warranty states "Corsair's exclusive discretion: 1) to repair or replace the hardware, or 2) to refund the price paid, provided that the hardware is returned to the original place of purchase, or another place as directed by Corsair, with the original sales receipt (or valid copy thereof)."

 

 

Wired - Corsair have already agreed to a refund but on a whim they have suddenly decided to refund the difference????? in price which Corsair calculate to be £46.90GBP - this is not what the Corsair warranty states it says the refund will be "the price paid" so where from the clear blue sky has the concept of a “refund for the difference” come from exactly? It is not in the Corsair warranty all that refers to is "price paid" which is £105.71GBP for my HX620, the issue is simply that refunding the difference makes no sense and also totally disagrees with the terms of the warranty which says full refund - it is very simple.

 

 

To extend the concept does that therefore mean there would be no refund if there were no price difference? Of course not that would be ridiculous - the warranty says "refund the price paid"

 

 

Wired - If all the employees are in tech support then why did you tell me to post the RMA No. if you are now saying it will do no good - and in case you missed it I am already on the phone and in E-Mail contact to customer support - so Wired do you have any more suggestions - why don’t you tell me whereabouts the three names I have listed work in Corsair for good measure.

 

 

Wired – Why don’t you suggest a solution to all this?

 

 

internet synch speed.bmp

 

 

If you look at the above attachment you will see my internet synch. speed has now gone even higher/faster - 20,524kbps - I have just deliberately reset the ADSL2+ internet line to prove that this is not a fluke - so the Corsair HX620 PSU that blew up on me had in fact been causing internet speed problems for the past two and a half years.

 

That means the Corsair HX620 PSU only worked properly for the first six months of its life before it started to fail, generate interference and cause internet problems - had I known it was causing a problem I could have got a refund from the vendor back then but it did not occur to me a brand new Corsair PSU was the problem - but it turns out it was.

 

So guy's if you are serious about good internet speeds ditch your Corsair PSU's or as Corsair are so fond of wasting everyone’s time with telling customers to swap components with a friend to test theories why not swap your Corsair PSU for another make - you may then find that the non Corsair PSU allows faster internet access - then you will find that Corsair do not want to honour their own warranty - what time wasters Corsair are

 

CORSAIR REFUND MY £105.71GBP IN FULL AS YOUR WARRANTY STATES "REFUND PRICE PAID" STOP WASTING MY TIME AND RESPOND TO E-MAILS

[SparkyPSU]

I am sorry but this is pure rubbish. Our PSUs are built by 1 of 3 OEM manufacturers; Seasonic, Channel Well, or Flextronics. They are all very experienced and proven manufacturers in their field. I realize you are upset about your RMA but what you are saying is simply not correct at all.

 

Manufacturers are NOT Designers it is Corsairs Design (an opinion basically) implemented by a manufacturer to Corsairs Design

 

In that case the design you are supplying to be manufactured is inferior compared to other companies designs because otherwise every single PSU on the market would do the same with that motherboard - Corsairs design is therefeore inferior to others.

[SparkyPSU]

Yellowbeard - Thank you for acknowledging that your RMA is unnecessarily upsetting me the customer - so refund me in full under your very own warranty terms and I will be very happy - Corsair have already offered a partial refund - make it a full refund as per your own warranty terms - make it happen and I will go away happy - I can still ship it to you today just send me an E-Mail saying that corsair will refund £105.71 back to my Credit Card and pay the shipping costs and lets fininsh this now - for the weekend.

[Wired]

Oh and according to you Wired nobody at Corsair was sick back then either.

I only know that some people are out sick this week. I have no idea if anyone was out prior.

 

Corsair have already agreed to a refund but on a whim they have suddenly decided to refund the difference?

Did they first state full refund? Did they mention the price difference refund before or after you mentioned to them purchasing an AX850W?

 

 

If all the employees are in tech support then why did you tell me to post the RMA No. if you are now saying it will do no good

The RMA number will simply help them better identify your case, that's all.

 

 

why don’t you tell me whereabouts the three names I have listed work in Corsair for good measure.

CA I'd assume.

 

 

Why don’t you suggest a solution to all this?

Same thing I'd suggest in any service issue - ask for a supervisor.

 

 

So guy's if you are serious about good internet speeds ditch your Corsair PSU's or as Corsair are so fond of wasting everyone’s time with telling customers to swap components with a friend to test theories why not swap your Corsair PSU for another make - you may then find that the non Corsair PSU allows faster internet access

Swapping isn't a bad idea, but loosely suggesting that all Corsair PSUs cause internet issues is going a bit far, don't you think? Curious, does your office also have ADSL?

[SparkyPSU]

Could you post the serial numbers of both PSU's please to identify which batch is which - the serial number is on the cardboard box and on the actual PSU steel box. Do the numbers match? - I am sure nobody told you to post anything.

[SparkyPSU]

Wired - I am truly desolate that Corsair have absenteeism through illness - I hope it is nothing too fatal.

 

Wired - they said refund and then difference was mentioned I refer you back to the terms of the warranty i.e. "price paid"

 

Wired - Now the RMA number is public I expect to be swamped with outstanding Corsair service - we shall see.

 

Wired - Ha Ha Good one “CA” – I see that Corsair’s strategic incompetence is spreading? Which department in Corsair - Do you understand me now? Wired.

 

Wired - Good Idea - Public request now being made to Corsair Supervisor - Identify yourself and E-Mail Me - also post in this from thread with full contact information.

Wired - The office uses T1 links colloquially known as a big pipe - it is wire speed in other words with a 1:1 contention ratio - home ADSL is up to 50:1 contention - but both use same signalling protocol - ATM Mode - and both can have exactly the same problems it is just a question of scale - you will not notice much difference at T1 pipe size you may be aware of the problem and you can see it through line stats but unless you are grinding to a halt finding the actual culprit is like looking for a needle in a haystack and there are generally better things to do with the time but if you luck out and find one of the internal network Admin machines has the same HX620PSU and is adjacent to the T1 connection point you will investigate - seek and ye shall find.

 

By the way almost seven thousand people work in the same building as me all within the same company and there are a couple of big BBS / Notice boards on each floor where employees buy sell and trade electronics etc. (I have made some fantastic deals) - I will be printing out and posting all the E-Mails and details on those notice boards (gossip mills) this coming Monday the 25th October 2010 unless corsair refund £105.71GBP pronto - the office gossips will just love this! Maybe I should take the HX620 to work with me so the gossips can come past my desk and even smell the acrid aroma of my burnt Corsair HX620PSU - it is surprisingly pungent.

 

Why did Corsair discontinue the HX620&520 PSU's anyway? I mean IF they were REALLY so reliable (????) why discontinue the entire product line that launched Corsair into the PSU building trade before the oldest PSU could even reach the end of their five year warranty period - funny coincidence that isn't it.

 

Wired - I guess that the only way you will find out if your internet connection will go faster is if you take the time to swap through various makes of PSU wait a week for the phone line to readjust between each one (that’s how it works in UK) and see what happens - but I have proved beyond all doubt that the Corsair HX620 PSU was totally fouling up my home ADSL2+ link almost from the get go and can measure differences in throughput on various different network data links in the office i.e. 100BaseT and 1000BaseT Copper only (obviously not fibre) also the SNR and attenuation figures jump about in real time from running, switching off, unplugging, and plugging in adjacent HX620's on the T1's - so that is enough proof for us to be in the process of ditching them right now - I am not suggesting that Corsair PSU’s ruin data throughput performance - I am categorically stating that it DOES ruin data throughput performance - do you understand me now? Wired?

[RAM GUY]

SparkyPSU,

You will need to take all this up with our customer service they will be the correct persons to speak with and until then I have set you to moderated. You can post but your posts will not be public until they are reviewed.

 

I did send them a message and ask them to contact you ASAP I am sorry but that is the best I can do.

 

I have also moved all of your posts to this thread!

[Wired]

Which department in Corsair

Jelaide's in CS I believe, never heard of the other ones.

 

 

I will be printing out and posting all the E-Mails and details on those notice boards (gossip mills) this coming Monday the 25th October 2010 unless corsair refund £105.71GBP pronto

Um, isn't that extortion? Either way, no one on this forum has all of the information regarding your conversations with customer service. CONTACT THEM.