gvers Posted October 18, 2010 Share Posted October 18, 2010 Is there any way to contact the customer services in europe and get a reply. I have an RMA 1188085 outstanding. I sent the TX 650 power supply DHL on 05/10 with the label printed from the website and it was Signed for by: RUWAARD on 6/10 @ 9:39. My RMA still says parts not received. I have already sent a request to CS via email giving them the DHL waybill number and asked them to investigate. They forwarded this to the European CS but since then I have heard nothing and am starting to get a little frustrated as it is now 12 days since my PSU was received. Please help. Link to comment Share on other sites More sharing options...
Wired Posted October 18, 2010 Share Posted October 18, 2010 customerservice@corsair.com Link to comment Share on other sites More sharing options...
gvers Posted October 18, 2010 Author Share Posted October 18, 2010 Will try that route again. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 18, 2010 Corsair Employees Share Posted October 18, 2010 I am sorry but you would need to contact our customer service and the only call center in in the USA. But you can install skype and then call the toll free number. Link to comment Share on other sites More sharing options...
gvers Posted October 18, 2010 Author Share Posted October 18, 2010 Just to say thanks for taking the time to answer. I have emailed CS again so fingers crossed. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 19, 2010 Corsair Employees Share Posted October 19, 2010 NP I sent them a message internally and asked them to look into this case and contact you ASAP. Link to comment Share on other sites More sharing options...
gvers Posted October 20, 2010 Author Share Posted October 20, 2010 Got confirmation my PSU has been received today. Thanks again for your help. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 20, 2010 Corsair Employees Share Posted October 20, 2010 NP Thank you for letting me know. Link to comment Share on other sites More sharing options...
gvers Posted October 26, 2010 Author Share Posted October 26, 2010 Got my replacement yesterday. Put it in today and switched on. The PC board would not initialize althought fans and hdd's spun up. Was checking cables and saw this http://i148.photobucket.com/albums/s37/gvers/P1010104.jpg Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 26, 2010 Corsair Employees Share Posted October 26, 2010 I am sorry about that, I have sent our customer service a message and asked them to contact you ASAP. We will take care of this and I am sorry that happened. Link to comment Share on other sites More sharing options...
gvers Posted October 29, 2010 Author Share Posted October 29, 2010 Had the replacement picked up by UPS today so hopefully the next replacement will be on it's way soon. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 29, 2010 Corsair Employees Share Posted October 29, 2010 They should have put the order in right away so I don't think it will take too long, but please let me know! Link to comment Share on other sites More sharing options...
gvers Posted October 30, 2010 Author Share Posted October 30, 2010 Got an email saying the PSU will be despatched on Monday. I sent the faulty one back on Friday. Thanks for your help. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 1, 2010 Corsair Employees Share Posted November 1, 2010 NP and I am sorry that happened and please let me know if you have any more questions! Link to comment Share on other sites More sharing options...
gvers Posted November 2, 2010 Author Share Posted November 2, 2010 The new PSU arrived today. All installed and working fine. Thanks again for all of your help Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 3, 2010 Corsair Employees Share Posted November 3, 2010 Great news and thank you for letting me know. Link to comment Share on other sites More sharing options...
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