sandy901 Posted October 8, 2010 Share Posted October 8, 2010 Since many users have had issues with these models of SSD, maybe Corsair should do the right thing: 1 - Dump the QA team involved in this product 2 - Fire the manager who hasn't let the issue escalate to a more urgent level 3 - Refund the purchase price of the drives when consumers purchase them 4 - For users unable to get the refund, don't offer RMA! 5 - Publish an OFFICIAL set of steps to workaround the issue if possible on your main website -- Don't hide them in the forums!! Corsair - You don't have a firmware update to fix this and it is pretty clear that it would have been an issue found in a normal QA cycle. Maybe its time to step up and be more proactive on this issue? Oh, yeah that would be the right thing to do. Link to comment Share on other sites More sharing options...
Yellowbeard Posted October 8, 2010 Share Posted October 8, 2010 Since many users have had issues with these models of SSD, maybe Corsair should do the right thing: 1 - Dump the QA team involved in this product 2 - Fire the manager who hasn't let the issue escalate to a more urgent level 3 - Refund the purchase price of the drives when consumers purchase them 4 - For users unable to get the refund, don't offer RMA! 5 - Publish an OFFICIAL set of steps to workaround the issue if possible on your main website -- Don't hide them in the forums!! Corsair - You don't have a firmware update to fix this and it is pretty damn clear that it would have been an issue found in a normal QA cycle. Maybe its time to step up and be more proactive on this issue? Oh, yeah that would be the right thing to do. While we understand your frustration, your suggestions are a bit off the mark. 1. Not going to happen since it's SandForce employees who developed the firmware. We have no control over their employment. 2. The matter has already been resolved with SandForce. We are awaiting deployment of the firmware that they have developed to address issues existing after the 1.1 firmware. 3. We cannot refund the purchase as we did not sell the drives to the consumer. You'd need to take that up with your retailer. 4. See # 3 above. 5. The symptoms and issues are not universal. So, we address each users needs on an individual basis. Link to comment Share on other sites More sharing options...
Engmod Posted October 8, 2010 Share Posted October 8, 2010 Have you tried a bios upgrade? http://forum.corsair.com/v3/showthread.php?t=89922 Cheers Derek Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.