sding316 Posted October 3, 2010 Share Posted October 3, 2010 My system cant complete the booting (auto power off at hardware detection). I tested with the paperclip method presented by Jeff from Corsair Lab, with the load of either only 1 case fan or 2 case fans plus a sata DVD burner, the PSU can be lighted up shortly for about 15 to 30 seconds then goes power off automatically. Is this a sign of PSU problem? Thank you all for any information. Best regards. [uPDATE] It's confirmed that the AX750 Gold is DOA. I had my system tested with a borrowed PSU (a small brand that's never heard, generic 480W, costed my friend less than 20 euros), everything worked just fine (I played with an ubuntu live CD for some time). The scandal is my AX750 Gold can't even boot my friend's PC of last generation (LGA775 + P45), but his cheap PSU did have fulfilled the job very well so far. I've requested an advance RMA. No news from Corsair yet. Link to comment Share on other sites More sharing options...
sding316 Posted October 4, 2010 Author Share Posted October 4, 2010 Anybody helps me? Link to comment Share on other sites More sharing options...
AndyBoyo Posted October 4, 2010 Share Posted October 4, 2010 Anybody helps me? My advice is read through the forums, you will see you are not alone with your problem and I for one had problems with two TX750W psu's with boot prolems and load issues (search & read my forum post). Have you tried to boot your PC with a different PSU and if so does it boot ok? Can you try the PSU in another system and what is the outcome? It may well be the PSU is faulty but I think you need to do a little more testing and go through some process of elimination. AndyBoyo Link to comment Share on other sites More sharing options...
sding316 Posted October 4, 2010 Author Share Posted October 4, 2010 My advice is read through the forums, you will see you are not alone with your problem and I for one had problems with two TX750W psu's with boot prolems and load issues (search & read my forum post). Have you tried to boot your PC with a different PSU and if so does it boot ok? Can you try the PSU in another system and what is the outcome? It may well be the PSU is faulty but I think you need to do a little more testing and go through some process of elimination. AndyBoyo Thanks AndyBoyo. Going through all these posts, I'm sure that I'm not alone with this kind of PSU issue. Seriously, I'll send the PSU back to the retailer, get my refund and choose another PSU instead, rather than taking another shot on RMA replacement. How do you say? I was proud of being an owner of a Corsair product, this has lasted only few days until I read all these posts of very similar issue. Link to comment Share on other sites More sharing options...
Ultimatium Posted October 4, 2010 Share Posted October 4, 2010 Thanks AndyBoyo. Going through all these posts, I'm sure that I'm not alone with this kind of PSU issue. Seriously, I'll send the PSU back to the retailer, get my refund and choose another PSU instead, rather than taking another shot on RMA replacement. How do you say? I was proud of being an owner of a Corsair product, this has lasted only few days until I read all these posts of very similar issue. I would advice to send it back and get a full refund, right now i am stuck with two Corsair AX1200 units both being defective, don't make the same mistake as me, get the money back instead if you can. Corsair makes great products though, but some of us have been very unlucky with the AX series. :(: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 4, 2010 Corsair Employees Share Posted October 4, 2010 Thanks AndyBoyo. Going through all these posts, I'm sure that I'm not alone with this kind of PSU issue. Seriously, I'll send the PSU back to the retailer, get my refund and choose another PSU instead, rather than taking another shot on RMA replacement. How do you say? I was proud of being an owner of a Corsair product, this has lasted only few days until I read all these posts of very similar issue. The AX series fan is controlled differently than our other PSUs. The fan on the AX series may not spin even when the unit is powered on. The fan will spin up once the unit requires extra cooling and is dependent on load and temperature of the PSU. If possible I would test the unit in a different system to make sure the problem stays with the PSU. If it looks like the PSU could be causing the problem the we would be happy to replace the unit for you. Request an RMA Link to comment Share on other sites More sharing options...
sding316 Posted October 4, 2010 Author Share Posted October 4, 2010 RAM Guy, I do know how its fan works. I believe any experienced user would read throughly all guides over the package or in the menu before turning to the official forum for help. Many others reporting replacement won't do better, it is out of the question to pour more money on return freight costs. We bought Corsair PSU for its (so-propagated) quality, if not the case, we could have bought a generic PSU, within the same cost that could be spent on RMA. We pay only when it works as a PSU worth that much. I believe it is fair that Corsair is responsible for return freight cost, not to mention the time and energies we "unlucky" customers spent, which is always invaluable. Would the customer service of Corsair consider this proposition? Link to comment Share on other sites More sharing options...
Wired Posted October 4, 2010 Share Posted October 4, 2010 Would the customer service of Corsair consider this proposition?That's outside the scope of the tech support reps on the forum. You'd have to contact customerservice@corsair.com about that. Link to comment Share on other sites More sharing options...
sding316 Posted October 4, 2010 Author Share Posted October 4, 2010 That's outside the scope of the tech support reps on the forum. You'd have to contact customerservice@corsair.com about that. Thanks for the point. It's done. Link to comment Share on other sites More sharing options...
sding316 Posted October 6, 2010 Author Share Posted October 6, 2010 Please, Corsair guys, can I request an advance replacement for my RMA? How do we do that? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 7, 2010 Corsair Employees Share Posted October 7, 2010 Once you receive the RMA number, please contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com to see what options are available. Link to comment Share on other sites More sharing options...
sding316 Posted October 13, 2010 Author Share Posted October 13, 2010 Last news, I've got my replacement PSU. It works well so far. Thank you RMA service. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 13, 2010 Corsair Employees Share Posted October 13, 2010 Thanks for the update, let us know if you have any more problems! Link to comment Share on other sites More sharing options...
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