slimbrady Posted October 2, 2010 Share Posted October 2, 2010 So...I originally purchased this PSU so that if I ever got around to adding extra video cards or 10 HDD's or whatever I felt like I wouldn't have a problem. I only needed 2-3 of the included modular cables to compliment the hard wired ones(did feel a little foolish by the sheer number of cables I wasn't using but, meh). My point is I felt very confident that I wasn't taxing the PSU too much. Well, tonight I'm sitting there watching Bill Burr on comedy central and my pc which was only a few feet away suddenly shuts off. I went over to inspect it and smelled....burning hardware :eek: I pulled the plug on the psu and opened up the side panel and finally established the smell was coming from the HX1000's vent. Well, knowing I only purchased this psu less than 6 months ago I thought I'd give it a try after I finished disconnecting all non essential components. Leaving only CPU pump, the 2 mobo's, and rad fans, and gpu(2x6+2v) I tried the switch.....millisecond's worth of light from the fans and instant off without even the fan of the PSU coming on. Well, now I was certain the problem was most likely isolated to the HX1000 but...being OCD I wanted to make sure everything else worked so I started unplugging the remaining components from the HX1000 and was getting ready to put in my 400w bench testing PSU. When I got to the 24 pin mobo connection I noticed a very thin orange wire hanging loose from the others. When looking closer I noticed that not only had the wire somehow jumped out on it's own but the molex pin that should've been on the end of the wire was nowhere to be found. Checked the whole motherboard 24 pin up and down, male and female, tilted case at diff angles while listening for a rattle, spent at least another hour looking anywhere it could've conceivably, or inconceivably have fallen or been batted around by me while I was unplugging the other parts....nothing. Well when I'm finally ready to take out the HX I lifted it, set it aside, and checked the case again and actually DID find a couple pieces of what looked like solder to me or perhaps melted and broken pin...not really sure. Ok, with the facts out of the way.....I have a cable I could scavenge a pin from and shouldn't have a problem soldering on and reconnecting this wire(if you're holding the end of the 24 pin cable in your hand with the plastic locking piece facing up it is the 5th wire to the right on the top row starting from the left), because I'm pretty certain that the loose wire is the reason the PSU isn't coming on. I am apprehensive the possible repercussions of doing this though...First off I have no friggin idea what caused this and second I'm not sure how Corsair would treat my warranty after some soldering at home? I'm at a loss here guys and couldn't really afford to be unable to work from that particular PC for a week while this thing goes through the mail and sits around for a while or whatever might happen. Should I try to fix it myself and then carefully add more components to it 1 at a time? Leave it alone completely as if my parts aren't ruined I was very lucky that they weren't? Thanks for any insights and advice you all might have. :sigh!: Link to comment Share on other sites More sharing options...
Wired Posted October 2, 2010 Share Posted October 2, 2010 Note that there is supposed to be one cable missing on the ATX connector. Don't reconnect the cable, RMA it. After you've gone through the RMA process, contact customer service about an advanced RMA. BTW, may want to post pics :) Link to comment Share on other sites More sharing options...
slimbrady Posted October 2, 2010 Author Share Posted October 2, 2010 ok I thought maybe that was the case because of the difference in size(this wire is smaller than every other one). Dang was hoping someone would say something like "ohhh..no worries friend, that was just the PSU making some e-toast, you're fine" :roll: I guess I've heard good things generally about corsair RMA's so hopefully won't be too bad...pic incoming Link to comment Share on other sites More sharing options...
slimbrady Posted October 2, 2010 Author Share Posted October 2, 2010 http://i55.tinypic.com/13z6a8z.jpg http://i55.tinypic.com/soxsp0.jpg http://i56.tinypic.com/142ro91.jpg http://i55.tinypic.com/152lytv.jpg Not really sure what all to show as I have no idea where the problem is coming from heh Link to comment Share on other sites More sharing options...
slimbrady Posted October 4, 2010 Author Share Posted October 4, 2010 Have yet to receive anything other than an automated response acknowledging receipt of my RMA questionnaire. Weekend I guess? Has anybody dealt with an RMA over the weekend? Really need to get this resolved soon, thanks. Link to comment Share on other sites More sharing options...
Wired Posted October 4, 2010 Share Posted October 4, 2010 They're not open on the weekend, so they haven't even seen this thread yet. They're in CA, so they won't be open for 9 more hours. Link to comment Share on other sites More sharing options...
slimbrady Posted October 4, 2010 Author Share Posted October 4, 2010 OK, thanks again for the help Wired. I'm finding myself at a loss here with no PC to tinker with...my laptop's a poor substitute. PSU failure has led me to discover I need some more hobbies =D Link to comment Share on other sites More sharing options...
AndyBoyo Posted October 4, 2010 Share Posted October 4, 2010 Note that there is supposed to be one cable missing on the ATX connector. Don't reconnect the cable, RMA it. After you've gone through the RMA process, contact customer service about an advanced RMA. BTW, may want to post pics :) Hi Whilst pin 5 is unused on the PSU as can be identified by the lack of a pin in the molex connector your actual orange wire which is thinner than the others has become detached from pin 13 of the molex connector. This thinner orange wire should be connected to PIN13 along with a thicker orange cable so two cables in one pin. FYI this is a 3.3 Volt rail. Just thought I would give you the full and proper explanation on this! AndyBoyo Link to comment Share on other sites More sharing options...
slimbrady Posted October 4, 2010 Author Share Posted October 4, 2010 Hi Whilst pin 5 is unused on the PSU as can be identified by the lack of a pin in the molex connector your actual orange wire which is thinner than the others has become detached from pin 13 of the molex connector. This thinner orange wire should be connected to PIN13 along with a thicker orange cable so two cables in one pin. FYI this is a 3.3 Volt rail. Just thought I would give you the full and proper explanation on this! AndyBoyo Thanks, I appreciate the explanation. I have been looking over the unit pretty carefully as best I can from the outside and don't see any bare metal showing or ripped sleeving on any other wire and I am dang sure it wasn't damaged in any way when I switched the psu from bottom to top mount a couple weeks ago so I immediately assumed that the wire had been somehow...blown out of - or burned off somehow? the molex pin. Ridiculous, I know, but one is not always thinking at their full potential after a component inside their case fails catastrophically. :sigh!: I am still baffled by this, to be honest, as I have calculated the max wattage I could have possibly used(though it was idling at the time) to be between 550-600w. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 4, 2010 Corsair Employee Share Posted October 4, 2010 SlimBrady, lets get the PSU replaced. Request an RMA Once you receive the RMA number, please contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com and they should be able to help you work out some alternative shipping options. Link to comment Share on other sites More sharing options...
slimbrady Posted October 4, 2010 Author Share Posted October 4, 2010 SlimBrady, lets get the PSU replaced. Request an RMA Once you receive the RMA number, please contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com and they should be able to help you work out some alternative shipping options. Alright that sounds like a great start to the week following a very boring weekend! I'll get busy with that presently. Thanks for the response RAM GUY. :headbang: Link to comment Share on other sites More sharing options...
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