Adam24 Posted September 19, 2010 Share Posted September 19, 2010 I added this PSU to my system around 4 months ago now and all was fine, last week though my computer started to show a problem with powering on, when i press the power button everything turns on i.e fans, graphics cards and HDD but after 3-4 seconds it turns straight back off, i may have to repeat this processs several times until my PC will even boot to the bios splash screen in which it will boot into windows just fine and even let me play high intensive games all night long but as soon as i have turned off and wish to return to my PC it will do the exact same thing, i have been told that this is a PSU problem, any help with this would be much appreciated. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 20, 2010 Corsair Employees Share Posted September 20, 2010 Its possible that the PSU could be failing, but usually a failing PSU would cause you problems within Windows. If you only have trouble booting from a cold start, then there could be an issue with the motherboard or BIOS, or there could be a short/ground somewhere which is getting detected on the cold boot. The only way to know for sure if its the PSU itself causing the problem would be to test it in a different system. If it looks like replacing the PSU may resolve the problem then please Request an RMA. Link to comment Share on other sites More sharing options...
Adam24 Posted September 27, 2010 Author Share Posted September 27, 2010 my psu now is doing this more often than it ever has before, taking 10+ starts before it will even post, now when my computer finally posts it halts on a message telling me there was a UNDER/OVER voltage on startup and lets me continue once i have read the message. so is this infact a fault from the psu? Update: What if i were to turn off the voltage monitoring on my motherboard? is that something to consider or not? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 28, 2010 Corsair Employees Share Posted September 28, 2010 It's hard to say for sure without testing in a different system, but if you would like to try replacing the unit then please Request an RMA. Voltage monitoring on the motherboard should not effect the functionality of the PSU, but the values it delivers may not always be 100% accurate. Link to comment Share on other sites More sharing options...
Adam24 Posted September 28, 2010 Author Share Posted September 28, 2010 Meaning no disrespect to corsair in anyway as i have been a proud owner of many corsair products including coolers and XMS# memory, but reading through this forum i see lots and lots of people with the exact same problem, now administrators etc say check this that etc, which for 1 or 2 or even up to 10 times is acceptable, but when there are so many people with the EXACT same problem are you seriously saying that we dont know how to build a computer? i mean come on, noobs dont go and spend £100+ on a power supply! are you telling me also that infact the problem is not down to defective corsair products? think it may be time to hold your hands up and admit something has gone wrong with the TX series power supplies. and before anyone says its your system, it is NOT, i tested possibly one of the worst power supplies i have ever encountered, and at a mere 450w it powered my system, granted it was struggling due to the components i have, but never the less it worked straight away with no problems. My pc has not got a grounding issue, as i said before i added this psu several months ago and all was fine, so where has this sudden grounding issuse come from? no components have been added since the corsair psu... my bios has been updated and downgraded several times trying to solve the problem this way to no avail. so please tell me whats going on, i really would consider a RMA but whats the point? when i would have the same problem, you could say well you wont, but many people have said they have RMA'd there power supply only to receive one that is just as bad or worse.... to be perfectly honest i think, either i should be allowed to upgrade to another series of PSU for a discounted price or simply ask for my money back and turn to someone else for a quality unit. is this something that can be granted? all i want is to go to my computer and have it turn on, is that too much to ask? really....... Link to comment Share on other sites More sharing options...
Wired Posted September 28, 2010 Share Posted September 28, 2010 Think about the scope. Let's say 20 people have issues in one week. Sounds like a lot until you take a step back and see that they've sold 1000 times more than that in the past week. Both of those numbers are examples and not meant to be precise in any way. 0.1% isn't a lot, and is hardly indicative of an issue, but playing devil's advocate that's not to say it isn't an indicator either. Either way the forum is solely for troubleshooting. Ram Guy and Yellowbeard can only approve RMAs. Anything else (alternate part swaps, advanced RMAs, etc) would need to go through customer service for consideration / approval. You can contact them via customerservice@corsair.com or via the contact form or phone numbers listed on the Corsair website. I am so angry today that I have had to go to ridiculous lengths to demonstrate and prove the very existence of a problem not to mention the time I have lost and the bad relations I have had to endure with my own customer.That was all with the reseller and not Corsair though, correct? Link to comment Share on other sites More sharing options...
Adam24 Posted September 28, 2010 Author Share Posted September 28, 2010 Think about the scope. Let's say 20 people have issues in one week. Sounds like a lot until you take a step back and see that they've sold 1000 times more than that in the past week. Both of those numbers are examples and not meant to be precise in any way. 0.1% isn't a lot, and is hardly indicative of an issue, but playing devil's advocate that's not to say it isn't an indicator either. Either way the forum is solely for troubleshooting. Ram Guy and Yellowbeard can only approve RMAs. Anything else (alternate part swaps, advanced RMAs, etc) would need to go through customer service for consideration / approval. You can contact them via customerservice@corsair.com or via the contact form or phone numbers listed on the Corsair website. That was all with the reseller and not Corsair though, correct? thanks for the customer service refferal, as to what you said about the numbers of people, they are just the poeple who know about the corsair forum, all the rest take their anger out on the retailers, who arnt to blame. anyway thanks Link to comment Share on other sites More sharing options...
Wired Posted September 28, 2010 Share Posted September 28, 2010 No problemo. I wasn't referring to 20 posts/threads on the forum specifically, just 20 random people in the world. Ultimately none of us know the ratio. Link to comment Share on other sites More sharing options...
AndyBoyo Posted September 28, 2010 Share Posted September 28, 2010 Wired Your points are noted but the maths dont add up! I have had 2 PSU's that I can replicate the same fault on with 3 seperate individual sets of hardware, how the hell would you account for that being 0.1% of a problem, your explanation will be interesting! I have been buying powersupplies for the last 20+ years and never had such a nasty fault which is clearly a design problem however you wish to fudge figures around!. Yes I have had DOA's and supplies which have failed during the warranty period and I think your maths would be more suited to those circumstance. I also think Adam had a valid point with his comments regards the volume of end users that would come to the forum and complain, I bet the percentage of end users who no of the forums existence is miniscual and for certain the vast majority experiencing the problem being discussed here will have bought the PSU and be dealing with the retailer under there warranty in order to resolve the issue and god help them if my own experience is anything to go buy as anyone with out a technical background is likely to get nowhere! Regards the forum being an area for troubleshooting I think my own contributions today have met the forum criteria nicely not to mention highlighted the fact there is a real problem here. http://forum.corsair.com/forums/showthread.php?t=89935 Sorry but as far as I am concerned Corsair designed and manufactured the two PSU's that have been the source of todays grief and had they not had the same identical inherrent faults in them across 3 sets of hardware I would not have been back at the retailer in the first place so you are wrong to fudge the blame for my bad day on the retailer even if they were technicaly inept! May the trouble shooting continue but hopefully not at the expense of my own time. Still no further on and not impressed by responses I have read so far. Maybe customer services is the next port of call. Andyboyo Link to comment Share on other sites More sharing options...
Wired Posted September 28, 2010 Share Posted September 28, 2010 I have had 2 PSU's that I can replicate the same fault on with 3 seperate individual sets of hardware, how the hell would you account for that being 0.1% of a problem, your explanation will be interesting!As I have already stated I was referring to a hypothetical situation. Without knowing the total number of PSUs with the same issue as well as the total number of PSUs sold there is no way to come to the conclusion that there's an issue with the series. I have been buying powersupplies for the last 20+ years and never had such a nasty fault which is clearly a design problem however you wish to fudge figures around!IMHO if there was a design issue we'd have seen more posts / threads on the topic over the years that the TX series has been around. I also think Adam had a valid point with his comments regards the volume of end users that would come to the forum and complain, I bet the percentage of end users who no of the forums existence is miniscual and for certain the vast majority experiencing the problem being discussed here will have bought the PSU and be dealing with the retailer under there warranty in order to resolve the issue and god help them if my own experience is anything to go buy as anyone with out a technical background is likely to get nowhere!That's all theoretically valid, and note that I never discounted any of that. As for the forum awareness, no idea what the numbers are (Corsair customers who are aware vs who aren't aware of its existence), however the URL is on the packaging of some if not all of their products. Regards the forum being an area for troubleshooting I think my own contributions today have met the forum criteria nicely not to mention highlighted the fact there is a real problem here.I only mentioned the forum parameters not to point fingers (not that anyone said I was), but when combined with my mention of customer care, my intention was to point Adam in the right directions regarding his requests which were outside of the scope of the forum. Sorry but as far as I am concerned Corsair designed and manufactured the two PSU's that have been the source of todays grief and had they not had the same identical inherrent faults in them across 3 sets of hardware I would not have been back at the retailer in the first place so you are wrong to fudge the blame for my bad day on the retailer even if they were technicaly inept!TO clarify, the store and not Corsair was making you go to "ridiculous lengths" to explain your issue. Corsair's RMA policy is much more relaxed than that reseller's policy apparently. Link to comment Share on other sites More sharing options...
AndyBoyo Posted September 28, 2010 Share Posted September 28, 2010 Wired Thank you for your reply but I am not going to feed any further in to defending my clear cut and valid points/case which you appear to skate around somewhat to the defence of Corsair. Despite your keenness to promote the fact you don’t work for Corsair your allegiance shines through. I stand by my comment however that had the Power Supplies designed & manufactured by Corsair not had problems/faults in the first place and worked out of the box on the 3 sets of hardware tested I would not have had to go to ridiculous lengths to prove and demonstrate the problems and also my customer would now be the proud owner of a new PC, you need to be thinking root cause Wired, I rest my case. I feel its now time to move on to the hierarchy but I will monitor the forums for further constructive response should that be forthcoming. Andyboyo Link to comment Share on other sites More sharing options...
AndyBoyo Posted September 28, 2010 Share Posted September 28, 2010 Wired Thank you for your reply but I am not going to feed any further in to defending my clear cut and valid points/case which you appear to skate around somewhat to the defence of Corsair. Despite your keenness to promote the fact you don’t work for Corsair your allegiance shines through. I stand by my comment however that had the Power Supplies designed & manufactured by Corsair not had problems/faults in the first place and worked out of the box on the 3 sets of hardware tested I would not have had to go to ridiculous lengths to prove and demonstrate the problems and also my customer would now be the proud owner of a new PC, you need to be thinking root cause Wired, I rest my case. I feel its now time to move on to the hierarchy but I will monitor the forums for further constructive response should that be forthcoming. Andyboyo Link to comment Share on other sites More sharing options...
Wired Posted September 28, 2010 Share Posted September 28, 2010 I'm only saying that there's just not enough empirical evidence to support or debunk your theory. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 29, 2010 Corsair Employees Share Posted September 29, 2010 AndyBoyo, which two PSUs did you test and which motherboards were they tested on? What are the issues you are having specifically, are they identical to Adam24? He had his system up and running for 4 months and began having cold boot issues. There are no known issues with our TX series that I am aware of; if there were manufacturing issues with all the TX PSUs then I would suspect that the problems would be there from the start and not show up 4 months after the system had been running problem free. I can understand your frustration with this whole episode that you have been put through and we will do what we can to resolve it. AndyBoyo, I just noticed you had your own thread, l will respond to your issue there. Adam your issue sounds like there is either a bad capacitor in the PSU or the motherboard, I would test the PSU in a different system to see if you can isolate the faulty component and get it replaced. Link to comment Share on other sites More sharing options...
Adam24 Posted September 29, 2010 Author Share Posted September 29, 2010 AndyBoyo, which two PSUs did you test and which motherboards were they tested on? What are the issues you are having specifically? Are they identical to Adam24? He had his system up and running for 4 months and began having cold boot issues. There are no known issues with our TX series that I am aware of. Adam your issue sounds like there is either a bad capacitor in the PSU or the motherboard, I would test the PSU in a different system to see if you can isolate the faulty component and get it replaced. As i have said on a previous post, another psu works perfectly fine in my system, an extremely cheap psu i may add but never the less it booted up no problem, and has done many times today, i think that would be sufficient to say it is the corsair power supply at fault no? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 29, 2010 Corsair Employees Share Posted September 29, 2010 As i have said on a previous post, another psu works perfectly fine in my system, an extremely cheap psu i may add but never the less it booted up no problem, and has done many times today, i think that would be sufficient to say it is the corsair power supply at fault no? If there is a short occurring somewhere its possible that a cheaper PSU may not pick it up. Either way, if you have another PSU that is working then chances are that the TX650 should be replaced. Link to comment Share on other sites More sharing options...
Adam24 Posted September 29, 2010 Author Share Posted September 29, 2010 If there is a short occurring somewhere its possible that a cheaper PSU may not pick it up. Either way, if you have another PSU that is working then chances are that the TX650 should be replaced. well i tell you what, i am receiving a corsair CX400 by mail this morning, so that should have the same technology as the TX series regarding picking up shorts etc, yes? if so i will try that on my system before putting it in the system its required for. il post as soon as the results are produced ALSO: where would you like me to look for a short? taking into account it CANNOT be the motherboard risers etc due to the PSU being ok previously with the same board which has not been removed since. Link to comment Share on other sites More sharing options...
AndyBoyo Posted September 29, 2010 Share Posted September 29, 2010 AndyBoyo, which two PSUs did you test and which motherboards were they tested on? RAM GUY please read my thread and maybe you will grasp the process of elimination I have gone through and realise there is a problem and offer explanation beyond the rubbish I have received on the matter so far. I have to add that my pain and hassle is one I am seeing repeated over again in the short time I have hung out here so please no more of the nonsense I am no fool and I read perfectly well! http://forum.corsair.com/forums/showthread.php?t=89935 Thanks AndyBoyo Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 29, 2010 Corsair Employees Share Posted September 29, 2010 Since the system is able to warm boot, the most likely short would be coming from a capacitor that is shorting when running at low temperatures. Its going to be difficult to isolate, so if replacing the PSU does not resolve the issue, then replacing the mobo would be the next step. Link to comment Share on other sites More sharing options...
Adam24 Posted September 30, 2010 Author Share Posted September 30, 2010 Since the system is able to warm boot, the most likely short would be coming from a capacitor that is shorting when running at low temperatures. Its going to be difficult to isolate, so if replacing the PSU does not resolve the issue, then replacing the mobo would be the next step. right well i tested my pc with the CX400 that arrived today and it booted first time about 10+ times, didnt like running the components i had since only 400w but it did boot ok. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 30, 2010 Corsair Employees Share Posted September 30, 2010 right well i tested my pc with the CX400 that arrived today and it booted first time about 10+ times, didnt like running the components i had since only 400w but it did boot ok. Lets get the TX650 replaced! Request an RMA Link to comment Share on other sites More sharing options...
Adam24 Posted October 1, 2010 Author Share Posted October 1, 2010 Lets get the TX650 replaced! Request an RMA Thanks for all the info/support, one last thing though, in all the time i have been in computers i have never had to RMA anything, whats the procedure, when i fill the RMA request do i have to pay for postage to send, or is there a return label available to print after submitting the request? Link to comment Share on other sites More sharing options...
Wired Posted October 1, 2010 Share Posted October 1, 2010 You pay for shipping to them, they pay for shipping back. Link to comment Share on other sites More sharing options...
Adam24 Posted December 31, 2010 Author Share Posted December 31, 2010 i appreciate this is an old thread now, but i have an update, the original problem was not my motherboard, i have just purchased a brand new motherboard with the very latest bios update, and also changed the GPU and the same problem persists, press the power button, all fans spin but will not post, cycle the power supply units switch and press power button and it will boot. i would like to add that both my old and new motherboards are manufactured by ASUS, and reading through this forum i see many people with problems have an ASUS motherboard, is there maybe some sort of incompatability issues between these 2 manufacturers? because im confused why every other single power supply unit will work wether it be OCZ, Antec or any other major manufacturer, and lets be honest both of those companys are far from poor in terms of quality. so what is going on i ask....? Link to comment Share on other sites More sharing options...
Adam24 Posted December 31, 2010 Author Share Posted December 31, 2010 ok so i found the solution, its in the trash, new psu and all is well. after 2 corsair tx units, im dissapointed to say the least, shame since i have been a corsair fan for a long time now in which most of my new build incorporating corsair components, even my overclock avatar has the corsair logo integrated into it, maybe its needs changing eh.... Link to comment Share on other sites More sharing options...
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