Possible Defective Corsair HX1000W CMPSU-1000HX

[originalsix_mtl]

Hi everyone.

 

So I just purchased all of the parts for my new system. I put it all together, hooked up the Corsair HX1000W CMPSU-1000HX PSU I got with the 24v cable and the 12v 8pin cable to the MB, as well as the SATA drives etc. Initially it turned on and off quick. I tried again, and it finally did turn on, only to work for 5 or so min and turn off, then it would not respond until I waited some time and tried again, whereas it would do the same thing. Now at the time I thought perhaps my NorthBridge or SouthBridge were overheating (from some of the reviews I read of the Asus MB) but it turned out temps were normal.

 

After doing several tests with parts removed, I finally tried my old 450W PSU with the 24pin and 12v 4 pin connectors - and what do you know, my comp booted up right away and stayed on for hours! I tried the Corsair HX1000W CMPSU-1000HX on my old system, connected via 24pin and a 4pin for the cpu, and it did the same thing, turned on and off within seconds.

 

I now believe it's a bad PSU. Should I RMA it through Corsair or should I go back to the people I bought it from (online) since it's still within the 30 days.

[RAM GUY]

We can definitely replace the unit for you, just Request an RMA. You may also choose to get it replaced directly through the reseller, whichever is more convenient for you.

[originalsix_mtl]

Is there a charge to send back the psu to corsair? I know the retailer makes the purchaser pay shipping to send the defective product back to them.

[Yellowbeard]

Is there a charge to send back the psu to corsair? I know the retailer makes the purchaser pay shipping to send the defective product back to them.

 

There is no fee from Corsair. You pay shipping to Corsair, we pay return shipping.