jack benimble Posted May 28, 2010 Share Posted May 28, 2010 This is my 3rd Flash Voyager 64 to go bad. It will recognize it as a drive on any computer and any operating system I plug it into. But, it will not recognize any of the files on it and shows it as a "Removable Disk". When I try to open it up it says "Please insert a disk in the Removable Disk". It shows in Windows 7 under devices and printers as "SM3252B Memory Bar" rather than "Flash Voyager" as it did before. It won't format either. Any suggestions and it if has to go back again, can I try a different 64 GB USB Flash Drive since this one has failed and has been replaced three times already? Thanks Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 28, 2010 Corsair Employees Share Posted May 28, 2010 I am sorry that happened please contact our customer service and let them know the previous RMA and they will take care of you. Link to comment Share on other sites More sharing options...
jack benimble Posted October 7, 2010 Author Share Posted October 7, 2010 This is my fourth Flash Voyager to go bad. When I plug it in any USB port now, the blue light flashes fast continually and is not accessible as a drive. If I plug it in any computer, I get the same result whether it be in a USB port in the back that is direct to the motherboard, in the front as a motherboard plugged in USB or even if I plug it in a powered USB hub....just blinking blue light only. It started doing that occasionally a couple of weeks ago and now I cannot access anything. I did however, learn my lesson and sync'ed all my data a couple of days ago when it did work. Any suggestions. I'm at a stalemate......again. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 7, 2010 Corsair Employees Share Posted October 7, 2010 Jack I am sorry that has happened to you and we would like to see that drive to help us find the problem. Can you call in and ask for me I will be happy to personally help you get a replacement and we will pay the shipping. Link to comment Share on other sites More sharing options...
jack benimble Posted October 12, 2010 Author Share Posted October 12, 2010 Thanks, Ram Guy. I'll call tomorrow afternoon (10/13/2010). I'm sorry I have been too busy lately to respond. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 12, 2010 Corsair Employees Share Posted October 12, 2010 Oops actually I will not be available tomorrow but please call in and I will have someone take care of this. Link to comment Share on other sites More sharing options...
jack benimble Posted January 14, 2011 Author Share Posted January 14, 2011 Well, here we go again......for the FIFTH time. I have responded to RAMGUY's email from 3 months ago when I experienced the FOURTH failure all with no response. FLASHING BLUE LIGHT AGAIN. I get on this site and find there has been a firmware update that I never received any notice of THAT even after four failures on a known issue with the BIOS. Now, no response with the fifth issue. So, if I do get a response using this forum, can I please have one cross shipped to me. I'll even give you my credit card to cover until this worthless yellow and black thing with all my data lost FOR THE FIFTH TIME makes it back to you. What a track record. I tried the firmware update and get this on the Urescue screen: Device Information XXXXXXXXXXXXU168CONTROLLER instead of Voyager GTR 64 So this is obviously failed again and the firmware can't be flashed since I get this each time I try: !Rescue Failed PLEASE HELP ME......AGAIN FOR THE FIFTH TIME WITH MY VOYAGER....AND PLEASE DON'T JUST GIVE ME THE GENERAL PASS OFF TO RMA TO GO THROUGH A MONTHS WORTH OF HOOPS!!!! Link to comment Share on other sites More sharing options...
Wired Posted January 14, 2011 Share Posted January 14, 2011 Fill out the Tech Support link on the left (the RMA one) and link to this thread. No, I'm not passing you off or anything (although I don't work for Corsair, so there's nothing I could do anyway), but your previous RMA #s with the info in this thread should help them a lot. OTOH, since it appears that you're in the USA (or at least using a US proxy), you may find calling them is the best thing to do: 1-888-222-4346 Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 17, 2011 Corsair Employees Share Posted January 17, 2011 If you can please try the Update for the GTR drive at the top of this section if you have our GTR drive that will restore the drive. Link to comment Share on other sites More sharing options...
jack benimble Posted January 28, 2011 Author Share Posted January 28, 2011 The update obviously doesn't work with the BIOS flawed and destroyed drive. Well, after ANOTHER wait for the "we're so busy we can't get back to you for at least five days" warning, I finally got a "REFURBISHED" 64 GB GTR. Just to make sure that IT doesn't have the ever deficient BIOS that has taken several months to get under control at Corsair, I tried to do the BIOS update posted on this forum, Firmware Update 1.07 rev 2 and my I get "DEVICE NOT FOUND, PLEASE INSERT DEVICE." So, after FIVE of these devices goNE bad, all for the same reason, am I being unreasonable to ask if this is just another flawed piece of unreliable trash or can I expect that when you programmed the Firmware Update, you didn't bother CHECKING the current firmware and returning the response, "UPDATE NOT NEEDED. FIRMWARE VERSION 1.07 REV 2 ALREADY INSTALLED." I hope it was that programming negligence and not that I am heading down the same path again. All in all I have spent over two months of the time I have owned this thing without it being usable and in the dog and pony show called RMA at Corsair, not to mention the lost data for FIVE DIFFERENT TIMES. Honestly, had this not have been a "REFURBISHED" drive, I would have taken the chance on Ebay to pawn it off on someone else and navigated to another brand more reliable. The GTR 64 goes bad again on my watch, I'll just punt it into next week and head a different direction and visit every place I can to relate my experience and the copies of my RMA's, delays, forum screen shots from Corsair. So, for now, please let me know if the BIOS is ok on this REFURBISHED 64 GTR or if this is just another POS waiting to die. Link to comment Share on other sites More sharing options...
jack benimble Posted January 28, 2011 Author Share Posted January 28, 2011 if you can please try the update for the gtr drive at the top of this section if you have our gtr drive that will restore the drive. where at the top of this page? What are you talking about???? Link to comment Share on other sites More sharing options...
Wired Posted January 28, 2011 Share Posted January 28, 2011 1. USB drives don't have a BIOS. 2. He said section, not page. By that he meant the firmware update that you already tried. Does the current USB drive work? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 28, 2011 Corsair Employees Share Posted January 28, 2011 Firmware Update for Flash Voyager/Survivor GTR 32/64GB If that does not work for you then please contact our customer service with your previous RMA and they will take care of you. Link to comment Share on other sites More sharing options...
jack benimble Posted February 5, 2011 Author Share Posted February 5, 2011 What do you think the Firmware does Mr. Wired if it doesn't control the Basic Input Output System (BIOS)??? That sounds a little unwired to me. And Ram Guy, just contact you if it doesn't work? Half the time I've owned this thing that's what I have been doing. The GTR 64 flaw has been going on for about a year now. I'm a month out each time I return this thing. That to me is a joke!!! Link to comment Share on other sites More sharing options...
jack benimble Posted February 5, 2011 Author Share Posted February 5, 2011 OK Ram Guy. Didn't I just explain that the FIRMWARE FLASH DIDN'T WORK. Why are you suggesting to do that then call if it doesn't. IT DOESN'T as I explained. What my request was.....again. "please let me know if the BIOS (or for Mr. WIRED, FIRMWARE) is ok on this REFURBISHED 64 GTR or if this is just another POS waiting to die." Right now, I plug it in and it asks me to scan and fix every time but does nothing. Then when it does read the directory, I get a warning on my Windows 7 64 Bit 3.0 USB compliant computer, "This will run faster with a 2.0 USB" and it take FOREVER to read. I told you what the Firmware Upgrade does. So, now my remedy is another month wait to get another ????????? FOR THE SIXTH TIME!!!!!! Isn't Corsair embarrassed yet???? Or am I just another "stand in line" through the RMA month it ends up being. I've spent half the cost of this drive returning it to Corsair. Unbelievable!! Would it be an out of line request to try just one more time by a REAL HELP ME OUT???? PLEASE JUST SEND ME ANOTHER ONE THAT WORKS WITH A POST PAID RETURN ENVELOPE FOR THE OTHER ONE? I PROMISE TO SEND IT BACK. IT'S WORTHLESS TO ME. Link to comment Share on other sites More sharing options...
Wired Posted February 5, 2011 Share Posted February 5, 2011 BIOS is just the term for the flash memory on a motherboard. Technically you're not wrong, but you're also the first that I've ever heard to call the hidden system flash partition a BIOS. "faster with a 2.0 USB" - HRM. Sounds like something's up with the USB port it was plugged into at the time. I know with a previous drive you've tried multiple USB ports on multiple PCs - I assume you've tried it with this USB stick as well? Also regarding the shipping cost, at any point did customer service offer to cover that both ways? That's why Ram Guy's referring you to customer service with your previous RMA #, so they'll do that. Also, inquire about an advanced RMA so it's faster. Link to comment Share on other sites More sharing options...
jack benimble Posted February 6, 2011 Author Share Posted February 6, 2011 Will not format now under ultimate boot disk, boot disk or CD with Windows 98SE using fdisk, isn't recognized with Corsair 32GB-64GB GTR FW Update 1_07_2. Another dead useless piece of junk. I've bought literally tens of thousands of dollars worth of Corsair DDR, DDR2, Value Select, XMS, etc and never have had a problem. This 65 GB GTR is totally unreliable at every turn. The RMA process is horrible at best. No cross ship, no quick delivery, just "we're sorry's" for the delays. Thanks Corsair. You are a huge disappointment and I'm ready to display that all over the internet to try and help others not have to go through the same problem. This is a yellow and black suppository. If I had a little grease this would better be served planted where the sun doesn't shine. You know I really don't need an education on the BIOS or the firmware and all the semantics. I don't care that you and I are both technically right or wrong. I'm a 20 plus year IT professional doing a lot of systems design and analysis for enterprise systems globally. I do know the difference between USB 1.1, 2.0, and 3.0. I'm currently running a quad display VPN maneuvering system files in several different states at the same time. right now I'm using a PCIX USB 3.0 board with an attached SATA III 2 TB drive delivering Enterprise Phase IV Beta deployment to 100's of users. From my workstation that's easy with a T1 solely dedication single backbone direct fiber line. BUT, WHEN I'M IN A MOTEL IN LENEXA, KANSAS DISTRIBUTING CRITICAL INFORMATION FROM A CORSAR FLASH VOYAGER GTR 64 GB DRIVE FROM AN INTEL I7 CORE LAPTOP AND GET THESE DISMAL RESULTS, I GET PRETTY DARN FRUSTRATED. RMA, RMA, RMA, RMA, AND NOW RMA AGAIN. I WON'T USE THIS GTR 64 UNGREASED SUPPOSITORY ANY TIME SOON WITH THAT UNRELIABLE TRACK RECORD. So, your comments are shallow, elementary, and condescending to me in my situation. Thanks anyway, but I wrongly assumed Corsair cared and would jump through a more congenial hoop than their track records shows. Link to comment Share on other sites More sharing options...
Wired Posted February 6, 2011 Share Posted February 6, 2011 Regarding cross shiping, they do offer advanced replacements: http://www.corsair.com/support/warranty/ So, your comments are shallow, elementary, and condescending to me in my situation. Thanks anyway, but I wrongly assumed Corsair cared and would jump through a more congenial hoop than their track records shows.I can't see where myself (again, not a Corsair employee), or Ram Guy have been any of the above, but to each his own. Only thing I can think of to suggest would be to contact customer service, give them all of your old RMA #s that you can and ask for a supervisor and an avanced RMA or a refund (which is at their discretion but I though I'd suggest it in case you hadn't read the warranty page yet). Link to comment Share on other sites More sharing options...
jack benimble Posted February 6, 2011 Author Share Posted February 6, 2011 Go ahead, take out my comments now that you don't like hearing the truth Oh gang up on me.....in case I haven't read the warranty. I have been through the warranty process enough for a lifetime. Doesn't the fifth time through this mean anything??? The warranty isn't the issue. It's the horribly flawed drive that is the issue. The answer to that is "read the warranty" instead of a proactive way to correct the problem. So, where you can't see you and Ram Guy as I characterized you, then why aren't you going above and beyond??? You can't. You don't work for Corsair. You just appease the shallow with geekness. You suggest things that the ignorant obviously meander through. That's very kind of you. Someone with a real problem and no real solutions is where I'm at. So, I'll check the warranty.....since I must have forgotten that. That's just what I mean by condescending. Please pass this up the line to Corsair people if you really care. Link to comment Share on other sites More sharing options...
Wired Posted February 6, 2011 Share Posted February 6, 2011 Go ahead, take out my comments now that you don't like hearing the truthI didn't take out any comments in this thread, I merged your posts, twice now in fact. Oh gang up on me.....in case I haven't read the warranty. I have been through the warranty process enough for a lifetime. Doesn't the fifth time through this mean anything??? The warranty isn't the issue. It's the horribly flawed drive that is the issue. The answer to that is "read the warranty" instead of a proactive way to correct the problem.Not ganging up on anyone, and most people haven't read the warranty page, or ever bother to. Since I have no idea if you have read it or not, I mentioned it with the caveat attached. Having said that, you're the one who stated there's no cross delivery, when there is one mentioned in the warranty page and therefore I saw fit to mention the advanced RMA. You just appease the shallow with geekness. You suggest things that the ignorant obviously meander through.Just because I and presumably you RTFM doesn't mean other posters do. Just because it's obvious to some doesn't mean it's obvious to others. If people don't explicitly state everything related they've done and/or read relating to a situation, then you can't assume it and it's better to refer them to something they may or may not already know than to assume it and make an *** out of everyone. In otherwords, YES, I'm going to point out informational threads / links to people if they haven't stated they already know it, because you know what? IT HELPS PEOPLE. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 9, 2011 Corsair Employees Share Posted February 9, 2011 Please contact our customer service as I suggested and they will take care of you. And jack benimble I am sorry if you feel you are miss treated this form of communication does not provide much in the form of interpretation of any one posters knowledge and many times the user may have tried somethings we suggest but may times they did not try its still best to suggest the common solution as an option. You are welcome to call in and ask for me I will be more than happy to speak with you in person. But I can assure you there is no mall intent here. Link to comment Share on other sites More sharing options...
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