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Flash Voyager - Problem with rubber casing


Vincent-G

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Hello,

 

This thread is about a Flash Voyager 32GB, purchased in August 2008. The RMA number is 1159504.

 

Recently, the rubber casing started to separate with the USB drive/plug. It creates a bad contact and the only way to use the USB drive is to maintain it manually "straight".

 

Today, I received an email informing me that the RAM request was denied for the following reason:

 

  • Corsair product(s) that have been physically damaged/abused, i.e., removal or application of heat spreaders and labels

 

My concern is that I never damage the drive (if so, I wouldn't use the warranty). I'm quite disappointing because this product was expensive (€160) and it broke after one and a half year of use.

 

Then, looking on this forum, I can see some threads with a similar problem, and the answer was to ask a RMA for replacement.

 

i.e.:

http://forum.corsair.com/v3/showthread.php?t=80255&highlight=flash+voyager

http://forum.corsair.com/v3/showthread.php?t=80654&highlight=flash+voyager

http://forum.corsair.com/v3/showthread.php?t=81885&highlight=flash+voyager

http://forum.corsair.com/v3/showthread.php?t=79957&highlight=flash+voyager

etc.

 

What can I do?

 

Can I expect a different answer from the technical support?

 

Thanks.

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  • 6 months later...

Later, later… Corsair recognized the fault with this product.

 

They just sent me last week a new Flash Voyager 32GB.

 

So… It was long (6 months) but finally, Corsair did the job.

 

Late, but good news. I'll continue to purchase Corsair products. :)

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