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memtest instructions in rma process REALLY need help


Briardlady

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Build with a P6X56D, i7 920, using 6 gb tr3x6g16c8d. One module won't work in any slot - doa. Can't get any boot with just that module, others are fine in all 3 blue slots, in any order or slot combination. Read the forum posts and FAQ (been reading a lot for this build), went to the support section, started an rma. Get too the point where it wants me to run memtest. Now, I don't know if there is any point on a doa stick, but I'm willing, want to do it on the others anyway. Was planning on running it this weekend, when I have time to look up good instructions.

 

Has anyone from corsair actually tried to follow their own links and directions lately? I don't think so! The flash drive link goes to a redirected page mostly in french with infinite choices. The link to memtest has too many choices, and corsairs directions sure aren't clear at to which download to use for a computer already up and running (prebuild iso file?). And, no mention if memtest will do anything for a doa stick.

 

Could someone at corsair pretend they are a newbie, and try to follow your own directions? Ended up saying I had done a test when I didn't, just to make it through the process. This is my 4th build, first time with corsair, used the tx750 and the hd50, not pleased with an rma process that sticks bad directions in the middle! put in for an rma on just the one stick, hope that was the right thing to do.

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Wow, sorry you are going through all that!

you have to RMA all 3 sticks, not just one. they are sold as a pretested set and are replaced that way. if you just send one there is no guarantee it will play nice with the other 2 im sorry to report.

 

while not being a wise guy, id like to suggest if you have a dead stick, post here first with the issue and when Ram Guy sees it he usually approves the RMA right away and in the RMA tsxpress it asks for the link to RG's post approving the RMA and really speeds things along without most of the headache.

 

i hope i have helped some and i will let Wired know the links need re-linking again.

 

hope your day gets better :)

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fwiw the links seem ok here, as far as having a PC already up and running the instructions are to make a boot disk on a USB stick (yes from another working computer) to use on yours to boot with. you dont even need a hdd or cdrom to use this method. it strictly boots from the USB (on external drive bootable motherboards) in order to test the RAM.
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This page

http://www.corsair.com/helpdesk/ram_support_f.aspx

 

Has this info:

 

"How do I get it to run?

 

There are several ways to use memtest, which are described below:

+ For Linux, please go to http://www.x86-secret.com

+ For USB Flash drive, please go to http://www.x86-secret.com

 

To make a bootable Floppy from with in Windows

 

First you would download the {http://www.memtest.org/download/1.65/memtest86+-1.65.floppy.zip{memtest utility}) to a directory on your HDD (Hard Drive), you would make a directory called memtest and download it to C:\memtest\ on your HDD (Hard Drive), then using {http://www.winzip.com} extract it to the same directory.

 

Please then get a floppy and do a fresh full format on it, and if there are any bad sectors just throw it away and get a new one. Then click on the install.bat file in the directory where you downloaded and extracted the files and follow the on screen prompts to make the memtest boo disk. Then you would simply re-boot the system or put the Floppy in the system you want to test and set the bios to boot from floppy first or before the HDD.

 

To make a Bootable CD from with in Windows

 

You would download the ISO image that has a .zip extension. .tar files would be for UNIX/Linux. (http://www.memtest.org/download/1.65/memtest86+-1.65.iso.zip {Memtest.ISO}) Then use http://www.winzip.com to extract the ISO image to the same directory that you downloaded it to. Then using CD-R software you will burn the image to CD. Note: Do not copy the image; there is usually an option under file or burner to burn image. Then you would simply re-boot the system or put the CD in the system you want to test and set the bios to boot from CD first or before the HDD."

 

 

This link http://www.x86-secret.com isn't valid anymore, leads to the french page, can go back to the original page, but what from there? The flash drive would sure be easier than burning a cd-rom, why noy have a current way to do it?

 

The memtest page has these files as most current:

** Memtest86+ V4.00 (22/09/2009) **

 

•Download - Pre-Compiled Bootable ISO (.gz)

•Download - Pre-Compiled Bootable ISO (.zip)

 

 

•Download - Pre-Compiled Bootable Binary (.gz)

•Download - Pre-Compiled Bootable Binary (.zip)

 

 

•Download - Pre-Compiled EXE file for USB Key (Pure DOS)

 

 

•Download - Pre-Compiled package for Floppy (DOS - Win)

 

I'm guessing the iso.zip,but use the old version you have written out, which is so old it is no longer on the page?? or the current version on the page you linked to?

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If you need EASY Memtest, use the tool at this link:

 

http://forum.corsair.com/forums/showthread.php?p=443843&posted=1#post443843

 

I just posted it yesterday and I am writing up a detailed how-to. However, it is extremely simple to use and Memtest is embedded in the tool.

 

As far as a DOA module, you cannot Memtest a module that will not boot. RMA the entire kit.

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As long as you're fixing things, on this page

http://www.corsair.com/helpdesk/ram_support_h.aspx,

it says twin packs, both must be returned. I'm literal minded, didn't apply that to a three pack, why I got confused about returning just one. Maybe change to indicate all multipacks, all must be returned? For those of us who who don't deduce!

 

Went ahead and did another rma, linking to this thread. Thanks for the help. Hope replacement doesn't take long.

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