geronimo427 Posted March 3, 2010 Share Posted March 3, 2010 Instead of a rebate check, rebates are now in the form of debit cards drawn on a Citibank account. There aren't any Citibanks locally, and every other merchant won't honor it, including my bank. I tried to phone the Citibank customer service listed on the back of the card and was constantly put on hold. This has all the earmarks of a scam! I will never buy another Corsair product with an attached mail-in rebate! Link to comment Share on other sites More sharing options...
Yellowbeard Posted March 3, 2010 Share Posted March 3, 2010 I have never heard of merchants not honoring one of these cards. They are the same as the gift cards that are handed out by the millions. What specific retailers or merchants are refusing to honor the card? Link to comment Share on other sites More sharing options...
geronimo427 Posted March 3, 2010 Author Share Posted March 3, 2010 I attempted to pay part of my grocery bill with it at Hannaford's(supermarket chain in upstate NY), and was told to take it to customer service. The clerk said there would be a service charge. My rebate is supposed to be $20, not something less. I still have it, and my question is where can I take it to redeem it's full value(Albany, NY), without penalties? Citibank has been replaced by First Niagara in this area. What happened to the good ole' check system which were readily accepted by everyone? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 5, 2010 Corsair Employee Share Posted March 5, 2010 I would suggest calling our customer service and see if they can help you or send them an email. Our hours are from 8:00 AM to 5:00 PM Pacific time Monday through Friday, please try to call them again at 888-222-4346 or 510-657-8747 Ext "3" and do not hit any other extension or send an email to rmaservice@corsairmemory.com along with your RMA# and ask them to check the status for you. Link to comment Share on other sites More sharing options...
geronimo427 Posted March 10, 2010 Author Share Posted March 10, 2010 I would suggest calling our customer service and see if they can help you or send them an email. Our hours are from 8:00 AM to 5:00 PM Pacific time Monday through Friday, please try to call them again at 888-222-4346 or 510-657-8747 Ext "3" and do not hit any other extension or send an email to rmaservice@corsairmemory.com along with your RMA# and ask them to check the status for you. I attempted to redeem the card again at a second super market, and this time I was told the card had to be activated for validation. I then tried to activate it online(prepaid.citi.com)as a new client, and was repeatedly voided (without a clue)at step 3. I called Corsair customer service with the tel. No. you gave me. The service rep. entered my identical information, and was also rejected. She entered a new username and password, and successfully activated it. Thanks for the info and especially service rep. Christine, for her patience and perserverance in helping me. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 10, 2010 Corsair Employee Share Posted March 10, 2010 No problem and sorry you had so much trouble! Link to comment Share on other sites More sharing options...
geronimo427 Posted March 11, 2010 Author Share Posted March 11, 2010 It might be beneficial to rebate card recipients to notify them that the cards have to be activated before they can become valid and redeemable, since it appears that the same validation rules apply to debit cards, as credit cards. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 11, 2010 Corsair Employee Share Posted March 11, 2010 That should be on the card but I will mention it to the program manager there was no mention of that on your card. Link to comment Share on other sites More sharing options...
geronimo427 Posted March 11, 2010 Author Share Posted March 11, 2010 There is a paragraph stating "Visit prepaid.citi.com to register and manage your card........." In my opinion, the statement doesn't emphasize it as being mandatory for validation and should appear as the first instruction. Link to comment Share on other sites More sharing options...
x509 Posted March 11, 2010 Share Posted March 11, 2010 There is a paragraph stating "Visit prepaid.citi.com to register and manage your card........." In my opinion, the statement doesn't emphasize it as being mandatory for validation and should appear as the first instruction. That sounds like a Citibank screwup, that is, not telling the Corsair person handling this matter with the bank, about the need to activate the card before using it. I've gotten similar rebate cards several times, and each time, I had to activate it before using it. Actually a debit card is much better than a check. You have to deposit the check in your bank, and then withdraw the money if you want to use it. At least one trip to the bank, maybe two if you don't do online banking to pay bills. A debit card can be used anywhere. And if the amount of your purchase is less than the balance on the card, only that amount is withdrawn. Once, my purchase was more than the value of the debit card. So I simply gave the store clerk my debit card, which got "zeroed out," then the a credit card for the remainder. Painless. x509 Link to comment Share on other sites More sharing options...
geronimo427 Posted March 12, 2010 Author Share Posted March 12, 2010 Actually a debit card is much better than a check. You have to deposit the check in your bank, and then withdraw the money if you want to use it. At least one trip to the bank, maybe two if you don't do online banking to pay bills. A debit card can be used anywhere. And if the amount of your purchase is less than the balance on the card, only that amount is withdrawn. x509 Not Quite! A rebate check can be signed over to anybody, in exchange for cash. It also can be deposited at my bank, where it can draw interest(.001%:laughing:). Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 16, 2010 Corsair Employee Share Posted March 16, 2010 If you have a paypall account you can transfer the memory to Paypall and get all of the funds as well. Link to comment Share on other sites More sharing options...
Synthohol Posted March 19, 2010 Share Posted March 19, 2010 If you have a paypall account you can transfer the memory to Paypall and get all of the funds as well. did you mean money heh heh. you got ram on your mind :): Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 24, 2010 Corsair Employee Share Posted March 24, 2010 LOL Yes I did sorry! Look I know the ATM cards are a PIA and I feel your pain as I have personally had to deal with that on many products not just computer hardware. I got screwed on Two Samsung Phones a few years back and never got my 200.00 Back that was promised. I screamed latterly at AT&T/Verizon I think it was until they gave me some of it back but I never got all of what was promised. But that is how this works and as long as that is how the industry is doing things I am not sure what we can do except to say I am sorry and if you have that issue contact our customer service they are pretty good and resolving these types of issues. And for the Record I don't care how good AT&T is now I will never own an AT&T Phone again Mobil or land line they can take a slow boat back to New where ever they are from and let the door him them in the back side a few times! Link to comment Share on other sites More sharing options...
Fireman Posted March 3, 2013 Share Posted March 3, 2013 I received a rebate card from corsair that I recently tried to use. The card expired one month prior but the back of the card says "funds do not expire." However when I inquired with Corsair on how to claim the funds I was told that I couldn't because they had applied fees after 6 months that essentially rendered the card worthless. So the funds DO expire because the fees use up the balance by the expiration date on the card. Bye bye Corsair. I will not purchase from an unethical company and I hope no other consumer does either. Obviously the rules were drafted attorneys. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 5, 2013 Corsair Employee Share Posted March 5, 2013 I am sorry about that but this is processed by a third party we have little to do with rebates. I would suggest calling our customer service and see if there is anything they can do rather than contacting the rebate company. The number is listed under Contact on http://www.corsair.com. Link to comment Share on other sites More sharing options...
Synthohol Posted March 7, 2013 Share Posted March 7, 2013 There is a paragraph stating "Visit prepaid.citi.com to register and manage your card. you can try that. also best bet is after activating, take it to a bank and cash it in for the full amount. if your bank has a VISA logo on the door they HAVE to accept it and give you cash. dont take no for an answer, ive been through this a few times with a less than forthcoming bank but in the end once they called their home office they were told i was right and i got cash all 3 times. Link to comment Share on other sites More sharing options...
auschuck Posted April 2, 2017 Share Posted April 2, 2017 I to, received a rebate card from corsair, drawn on MetaBank. I misplaced the card shortly after receiving it, and by the time I found it, the card expiration date was still good, but the funds were gone, because "Fees Apply". So, contrary to the statement on the front of the card, "Funds Do Not Expire", THAT is a falsehood. The funds DO expire because the fees use up the balance by the expiration date on the card. So Corsair makes money twice, 1) on the original purchase, and 2) when they don't have to honor the rebate. A win-win situation for them, a shaft-shaft situation for the customer. I even attempted to get this card reissued, or reloaded, by talking to someone at Corsair. It was denied because the yo-yo that I spoke to said that his computer wouldn't allow him to do it. Well, my pocketbook isn't going to allow me to spend any more money on ANY of their products! I NEVER will buy another Corsair product. EVER! PERIOD! Link to comment Share on other sites More sharing options...
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