Jump to content
Corsair Community

No RMA received after receiving case number


King Cartman

Recommended Posts

Hi,

 

I raised a case regarding my faulty memory on 8th Feb (see below) and although I've received a case number, I still haven't received an RMA number. I've e-mailed customer service and have not received a reply. Calling an international number isn't really an option for me. The SLA quoted for receiving an RMA number is 24-48 hours. I would have expected to receive something by now. I'd be most appreciative is someone could follow this up for me.

 

Thanks in advance.

 

 

Tech Support Express Case [1339115] - RMA Request Received

 

 

Dear Valued Customer,

 

Your RMA request was received on 2/8/2010 8:34:08 AM.

 

We will review this request as soon as possible, and respond to you with an RMA number or further suggestions/requests.

 

Thank You!

 

Corsair Memory Inc.

Link to comment
Share on other sites

  • Corsair Employees

You made the original request on the 8th of February and then you requested again on the 11th.

And when you re-requested on the same request it bumped your request to the back of the list for the 11th not the 8th.

I have approved the request and please since you submit a request do not edit the request or it will bump you to the edited date. You should get an email shortly and the RMA conformation in about 30 Min.

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...