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VoyagerMini snapped, any ideas on data recovery?


andydarlo

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Hi,

 

I have a Voyager Mini, which is one of the ones where the USB connector slides out of the shock proof casing to be plugged into a USB socket.

 

While it was plugged in, it was knocked, and it has cracked along what appears to be the entire length of the actual USB chip part, where the gold colored contacts disappear into the chip itself. The device was promptly removed from my available drives on "My Computer" as if it had been removed.

 

I'm conjecturing that the crack has broken the connection between the USB contacts and the chip itself from examination of the device.

 

Any suggestions on data recovery, perhaps through home repair (can't see how) or a data recovery specialist?

 

As my colleagues have commented, this will now prompt them to back their sticks up. Obviously mine wasn't fully backed up. I do have some of the data in backup, but not all of it and would be keen to do so as it contains some sensitive data for my job.

 

Any and all suggestions are welcome, I'm at a bit of a loss on this one. (Other than "back up your data" type suggestions, I've now figured out I need to do this more!)

 

Thanks in advance...

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  • 2 weeks later...
how good are you with a soldering iron?

you could buy a cheap USB extension cord, strip off the female end and solder the wires on to the contacts to at least get your data off.

then unsolder the wires and RMA the unit.

/.02

 

Wouldn't taking a soldering iron to the memory stick sort of void any warranty and render an RMA a waste of time? See number 2 from the Warranty document at http://corsair.com/warranty/default.aspx

 

"This warranty does not cover problems or damage resulting from, but not limited to, any of the following:

 

2. Any modification, abuse, accident, disassembly, misapplication, or unauthorized repair"

 

I think homebrew data recovery suffices here.

 

I ask because I have a 4GB Voyager stick that was in a front-loading USB port. It had an unfortunate run-in with my shoe. At first, it worked, no problem! Even though the rubber body was bent a few degrees from the metal USB end. Today, no luck. I plug it in and no blinky light, no recognition by the host, etc. Of course, I haven't done backups and would like to recover the data - especially as it sounds like it isn't incredibly hard to do. However, I thought I had a choice between RMA and data recovery, not both?

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  • Corsair Employees
We can replace the drive for you, however we do not offer any type of data recovery software or services. If the data is important then you may want to review the article here: http://www.corsair.com/_appnotes/AN803_CommonIssues_HelpfulTips_DLoss_DCorruption.pdf. for some data recovery advise. You may also want to check out websites such as http://www.download.com and http://www.softpedia.com and search for "USB Data Recovery," to see if you can find some freeware/shareware that may help you recover the data. If all else fails then you may need to contact a local data recovery service center to find out if the data is recoverable.
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