BLooDLiNe Posted February 3, 2010 Share Posted February 3, 2010 I bought my drive a week ago. It was ok till yesterday. Now I plug it on my PC (tried with Win 7 x64 and Win XP doesn't change anything) it continuously connects and disconnects itself. But on my laptop it's ok. When I format it to FAT32 it seems ok on my PC. but when i format it to NTFS it starts disconnecting. I want to use it as NTFS because i have files bigger than 4 GB to move. What are your suggestions? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 3, 2010 Corsair Employees Share Posted February 3, 2010 By any possible chance can you provide the lot code # of the product? Did you already start the RMA# process? Link to comment Share on other sites More sharing options...
BLooDLiNe Posted February 3, 2010 Author Share Posted February 3, 2010 What is a lot code? Yes, I have started a RMA process Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 3, 2010 Corsair Employees Share Posted February 3, 2010 On the back of the package near the bar code you will see the lot code; should be like 094062076 or something like that? Link to comment Share on other sites More sharing options...
BLooDLiNe Posted February 3, 2010 Author Share Posted February 3, 2010 I think it's 095360030. What is it for? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 3, 2010 Corsair Employees Share Posted February 3, 2010 It tells us when it was made and will help isolate a problem lot or batch if there is one! In you first post you stated that with FAT32 it was no problem is that correct? Link to comment Share on other sites More sharing options...
BLooDLiNe Posted February 3, 2010 Author Share Posted February 3, 2010 it worked on FAT32 once or two, but now it's not working neither fat32 nor ntfs. disconnect issue persists Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 3, 2010 Corsair Employees Share Posted February 3, 2010 Let's get it replaced. By the way please let me know your RMA number I would like to take a look at your drive when it get's here. Link to comment Share on other sites More sharing options...
BLooDLiNe Posted February 3, 2010 Author Share Posted February 3, 2010 my rma is #1148251. How can I send the drive to you? do you pay for the shipping? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 4, 2010 Corsair Employees Share Posted February 4, 2010 Just follow the directions in the email you got from our customer service. And I am sorry but you would pay the shipping to us and we will pay to ship it back. Edit: I just spoke to our customer service and they will contact you with shipping instructions. Link to comment Share on other sites More sharing options...
RuKaDa Posted March 3, 2010 Share Posted March 3, 2010 Hi, To avoid opening a new thread I take this to try to describe my problem: I´ve bought a Flash Voyager 8GB back in November 2009, suddenly every time i plug it windows keeps telling to scan the drive, after click "continue without scanning" the drive disconnect, after unplug and plug it again i´ve choose to scan the drive but the problem remain, it continuously connects and disconnects until i unplug the drive. I´ve already format the flash voyager in both NFTS and FAT32 but every time i plug it windows aks me again it i want to scan the drive. I´m using Win7 x86 and i´ve already tried in XP Pro x86 and Vista Home Premium x86, Vista doesn´t even detected the Flash Drive, on the other hand even if i remove the usb drivers Win7 keeps telling that the driver wasn´t correctly installed. Can you give me some help on this?! Best Regards Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 5, 2010 Corsair Employees Share Posted March 5, 2010 Let's get it replaced, please use the On Line RMA Request Form and we will be happy to replace it. Be sure to check the box that says “I've already spoken to Technical Support and/or RAM Guy.” Link to comment Share on other sites More sharing options...
RuKaDa Posted March 6, 2010 Share Posted March 6, 2010 Thanks for your time, just waiting to get further instructions on mail but i assume that i´ll have to ship you my corsair usb. Best Regards Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 6, 2010 Corsair Employees Share Posted March 6, 2010 Yes once you get the RMA conformation it will give you an RMA number and address where to send the drive, then once we receive it we will process a replacement. Link to comment Share on other sites More sharing options...
RuKaDa Posted March 13, 2010 Share Posted March 13, 2010 According to information I have, the order was delivered and accepted: http://img175.imageshack.us/img175/803/corsair001.png but according to tech support has not been received: http://img710.imageshack.us/img710/4093/corsair002.png Can you provide me some feedback? Have you received it? Thanks for your time, best regards. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 15, 2010 Corsair Employees Share Posted March 15, 2010 I am sorry we can no longer check RMA status in Tech Support; please call our customer service at 888-222-4346 or 510-657-8747 Ext “3” or send them an email (rmaservice@corsairmemory.com) with your RMA# and ask them for the status! Link to comment Share on other sites More sharing options...
RuKaDa Posted March 16, 2010 Share Posted March 16, 2010 I am sorry we can no longer check RMA status in Tech Support; please call our customer service at 888-222-4346 or 510-657-8747 Ext “3” or send them an email (rmaservice@corsairmemory.com) with your RMA# and ask them for the status! Thanks for the info, i´ve already send them an email asking about RMA status, i´ll wait until tomorrow to check it. Best Regards Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 17, 2010 Corsair Employees Share Posted March 17, 2010 3/16/2010 5:00:00 AM TS/Administrator Customer Part(s) have been received by Corsair. Sent email Link to comment Share on other sites More sharing options...
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