clawzskunk Posted November 16, 2009 Share Posted November 16, 2009 Hey all, I've recently purchased a Corsair Obsidian 800D, waited for it to be delivered to the store and then picked it up, all excited! When i got home I was disheartened to find that the window itself has a very small crack in it. I went back into the store and they've essentially told me that this is within tollerance becuase it´s not really viewable and if I want anything done about it then I need to talk to Corsair as it´s a newly released product. Problem is that it´s more than viewable when you have any sort of light inside the case :/ So, I guess this is what I'm doing.. I´m not too sure what to do other than write here though as I live in the UK... Any suggestions? It´s such a beautiful case.. I´ve built the rest of the case in the hopes that I´m going to just be able to get hold of a new window... *crosses his fingers* I´d hate to have to take everything out of the case again after all the cable routing and cable tying :/ - Ricky Link to comment Share on other sites More sharing options...
Wired Posted November 16, 2009 Share Posted November 16, 2009 Can you take a pic and post it here? Link to comment Share on other sites More sharing options...
clawzskunk Posted January 24, 2010 Author Share Posted January 24, 2010 Hi there, I´ve been trying to get a replacement for the side of my obsidian case now since november.. I´ve emailed several times to the customer service email and had responses from Kimberly Olson and Jelaide Ocbina telling me that the parts are in stock and to confirm the parts I needed, which I did.. Then heard nothing for half a month.. emailed again.. was told my order would be shipped shortly, this is mid december.. still nothing so i emailed again on the 8th Jan asking for an update which simply got an automated reply. Since that time again I´ve had no response.. it´s now over 2 weeks later and still nothing. Calling the USA isn´t really an option for me as I live in the UK and I even got fed up and tried talking to the store again to see if they would just take the case back and I´d find a different one, but it´s now too late for that. C'mon guys.. I keep hearing how great your service and support is but soo far 2 months later I´m still left with a less than perfect case... I'm really beginning to question whether I should buy corsair again.. Regards Ricky Link to comment Share on other sites More sharing options...
MJinZ Posted January 24, 2010 Share Posted January 24, 2010 Strange, one of my fans on the 800D was defective (140mm vibrates in hand), and it took them a few days but they responded, asked for the part number, and said it has being shipped. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 25, 2010 Corsair Employees Share Posted January 25, 2010 I would suggest calling in and asking for a supervisor. Link to comment Share on other sites More sharing options...
clawzskunk Posted January 28, 2010 Author Share Posted January 28, 2010 I would suggest calling in and asking for a supervisor. Hi there Ramguy, This is what I´m talking about.. I mentioned that I can´t really call the USA as I live in the UK... And I´ve tried emailing about 3 times now with no further response. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 1, 2010 Corsair Employees Share Posted February 1, 2010 Please send the email again and CC it to Ramguy@corsairmemory.com and put ATT Ram Guy in the subject line. Link to comment Share on other sites More sharing options...
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