fight4frdm Posted November 10, 2009 Share Posted November 10, 2009 Hi RAMGUY, I recently sent in a Flash Voyager that was an RMA and the delivery confirmation from the shipper was 11/6/2009, but RMA status showed it as being 11/7/2009. I found that interesting... also, what is the usual time before the part number received and quantity received is updated? How long does it take for the product to be registered and sent out from testing? Thank you for your time. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 10, 2009 Corsair Employees Share Posted November 10, 2009 The Date any RMA is actually received and what might show up in the system is not that important. We are a big company and we get shipments sometimes by the pallet and as such it may take a few days sometimes before a specific shipment can be broken down and your specific RMA is actually logged in the system. I would give it 72-96 Hours and if its still not showing in the system I would suggest contacting our customer service and see if they can check it for you. Link to comment Share on other sites More sharing options...
fight4frdm Posted November 10, 2009 Author Share Posted November 10, 2009 When you say 72-96 hours, is that from the arrival date given on the RMA Status (not including weekends?) or from today? Thank you for the speedy Response! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 10, 2009 Corsair Employees Share Posted November 10, 2009 No you have tracking information showing it was received on one date and before you asked there was not update from us that we received the RMA correct? That was the original question if I am understanding your first post? So you status has been updated and that question was answered, now for processing I would give it a few days and if you do not get another update in the next 48-72 Hours please feel free to contact our customer service. Link to comment Share on other sites More sharing options...
fight4frdm Posted November 10, 2009 Author Share Posted November 10, 2009 RMA status did show the arrival (11/7/2009) one day after the shipping company's (11/6/2009), which I understand, and have no problem with. What I was concerned about was the timeframe to expect the RMA updates. You answered my question, just waiting on RMA status now. Thank you. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 10, 2009 Corsair Employees Share Posted November 10, 2009 NP Please let me know if you have any more questions! Link to comment Share on other sites More sharing options...
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