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P256 freezing issue under win 7 x64 ultimate


P256user

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bought two P256 in last two weeks for two laptops under win 7 x64 ultimate. one is ok so far with HP G60, the other with Dell vostro 1400 suffers a few time freezing (no response for any keystroke range from seconds to over one minute, hard drive LED keeps flashing during freezing, after that it turn back to normal, no BSOD). the windows system log shows the same error message like the following(i list four events here):

 

The device, \Device\Ide\iaStor0, did not respond within the timeout period.

 

+ System

 

- Provider

 

[ Name] iaStor

 

- EventID 9

 

[ Qualifiers] 49156

 

Level 2

 

Task 0

 

Keywords 0x80000000000000

 

- TimeCreated

 

[ SystemTime] 2009-11-04T22:58:04.391950200Z

 

EventRecordID 13334

 

Channel System

 

Computer xxxxxx

 

Security

 

 

- EventData

 

\Device\Ide\iaStor0

0F0005000100000000000000090004C00100000000000000000000000000000000000000000000000000000000

 

 

--------------------------------------------------------------------------------

 

Binary data:

 

 

In Words

 

0000: 0005000F 00000001 00000000 C0040009

0008: 00000001 00000000 00000000 00000000

0010: 00000000 00000000 00000000 00

 

 

In Bytes

 

0000: 0F 00 05 00 01 00 00 00 ........

0008: 00 00 00 00 09 00 04 C0 .......À

0010: 01 00 00 00 00 00 00 00 ........

0018: 00 00 00 00 00 00 00 00 ........

0020: 00 00 00 00 00 00 00 00 ........

0028: 00 00 00 00 00 .....

 

+ System

 

- Provider

 

[ Name] iaStor

 

- EventID 9

 

[ Qualifiers] 49156

 

Level 2

 

Task 0

 

Keywords 0x80000000000000

 

- TimeCreated

 

[ SystemTime] 2009-10-31T01:32:19.222315100Z

 

EventRecordID 7028

 

Channel System

 

Computer xxxxxx

 

Security

 

 

- EventData

 

\Device\Ide\iaStor0

0F0005000100000000000000090004C00100000000000000000000000000000000000000000000000000000000

 

 

--------------------------------------------------------------------------------

 

Binary data:

 

 

In Words

 

0000: 0005000F 00000001 00000000 C0040009

0008: 00000001 00000000 00000000 00000000

0010: 00000000 00000000 00000000 00

 

 

In Bytes

 

0000: 0F 00 05 00 01 00 00 00 ........

0008: 00 00 00 00 09 00 04 C0 .......À

0010: 01 00 00 00 00 00 00 00 ........

0018: 00 00 00 00 00 00 00 00 ........

0020: 00 00 00 00 00 00 00 00 ........

0028: 00 00 00 00 00 .....

 

+ System

 

- Provider

 

[ Name] iaStor

 

- EventID 9

 

[ Qualifiers] 49156

 

Level 2

 

Task 0

 

Keywords 0x80000000000000

 

- TimeCreated

 

[ SystemTime] 2009-10-31T01:32:19.222315100Z

 

EventRecordID 7028

 

Channel System

 

Computer xxxxxx

 

Security

 

 

- EventData

 

\Device\Ide\iaStor0

0F0005000100000000000000090004C00100000000000000000000000000000000000000000000000000000000

 

 

--------------------------------------------------------------------------------

 

Binary data:

 

 

In Words

 

0000: 0005000F 00000001 00000000 C0040009

0008: 00000001 00000000 00000000 00000000

0010: 00000000 00000000 00000000 00

 

 

In Bytes

 

0000: 0F 00 05 00 01 00 00 00 ........

0008: 00 00 00 00 09 00 04 C0 .......À

0010: 01 00 00 00 00 00 00 00 ........

0018: 00 00 00 00 00 00 00 00 ........

0020: 00 00 00 00 00 00 00 00 ........

0028: 00 00 00 00 00 .....

 

 

 

+ System

 

- Provider

 

[ Name] iaStor

 

- EventID 9

 

[ Qualifiers] 49156

 

Level 2

 

Task 0

 

Keywords 0x80000000000000

 

- TimeCreated

 

[ SystemTime] 2009-10-27T00:46:54.758618600Z

 

EventRecordID 1378

 

Channel System

 

Computer xxxxxx

 

Security

 

 

- EventData

 

\Device\Ide\iaStor0

0F0005000100000000000000090004C00100000000000000000000000000000000000000000000000000000000

 

 

--------------------------------------------------------------------------------

 

Binary data:

 

 

In Words

 

0000: 0005000F 00000001 00000000 C0040009

0008: 00000001 00000000 00000000 00000000

0010: 00000000 00000000 00000000 00

 

 

In Bytes

 

0000: 0F 00 05 00 01 00 00 00 ........

0008: 00 00 00 00 09 00 04 C0 .......À

0010: 01 00 00 00 00 00 00 00 ........

0018: 00 00 00 00 00 00 00 00 ........

0020: 00 00 00 00 00 00 00 00 ........

0028: 00 00 00 00 00 .....

 

both machine are using Intel driver 8.9.1023.

 

I just wonder whether this is due to P256 defective, if so, I have to ask for a replacement. Thanks.

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If you can to test I would image the drive that is working to another HDD and then re-image that image to the suspect HDD and test it in the working system to be sure. if its the drive the problem will fallow the drive.

 

And if so I would suggest we get it replaced, please use the On Line RMA Request Form and we will be happy to replace it.

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i changed registry on iaStor/Parameters/port0/LPM from 1 to 0, and seems ok so far. after google the error code, i found this was a known issue for ICH8 in vista and some one has found the cure by tweaking this registry. if i still have this issue later, i would consider to apply for replacement.
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the freezing happened again when i tried a virus scanning. same error message as before in windows system log. after i put all port 0-5's LPM value into 0 it seems never get stutter again. btw, i don't know how to do the drive image thing.
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